Halifax paying cash in

neil324

I was trying to pay cash into someone else's account at the Halifax. The counter staff refused saying they would help me use the machine and this was policy as the account was not mine.

Was some what surprised. Anyone know if this is policy.

grumbler

Normally you just fill in the deposit slip, and I don't see any reasons why they would want to check your ID.
As they helped you to use the machine, I guess you were trying to use someone else's card that would be silly.

A recent thread: I couldn't deposit into wife's account without card

neil324

I don't fill slips in, just pass the card over and money. The clerk refused before even looking at the name on the card, just asked if the account was mine. Then went on about the machine. I refused on not trusting them. Her look was priceless.

On reading that thread you just need account number and sort code, you can't use the card as it doesn't belong to you.

Hmmm.

leeroy2009

I bet this was a "basic" cash card account - if so you are expected to use the machine.

Steve_xx

Sometimes when you take cash into the bank you have to insert the card into a reader at the counter and it requires your PIN to be entered. If somebody else has your card and PIN then security is immediately breached. So you can understand why the teller looked none too pleased.

The best way around this problem would be to deposit the cash into your own account and then transfer it to whoever it was intended for.

colsten

neil324 wrote: »

Her look was priceless.

:wall:

The cashier probably couldn't believe that anyone would actually try to use someone else's card at a counter.

Are we going to see a thread next from the owner of the card, saying Halifax blocked their account "for no reason", and "can they do that"?

mgdavid

Steve_xx wrote: »

Sometimes when you take cash into the bank you have to insert the card into a reader at the counter and it requires your PIN to be entered. If somebody else has your card and PIN then security is immediately breached. So you can understand why the teller looked none too pleased.

Agree; absolute madness to give someone else the card and the PIN (or indeed, either).

Steve_xx wrote: »

The best way around this problem would be to deposit the cash into your own account and then transfer it to whoever it was intended for.

Disagree; the best way is to give the cashier the money, tell them the sort code and account number, and allow the bank staff to do their job.

neil324

It was their cash and it's a reward account so not the basic. I was running an erand. A clerk done it last month although mentioned the machine then.

So paying in slips are obsolete now and I can't fill one out next time.

I don't know the pin and the card was used as reference for account number etc.

So next time don't show the card and no one will get their knickers in a twist.

leeroy2009

neil324 wrote: »

It was their cash and it's a reward account so not the basic. I was running an erand. A clerk done it last month although mentioned the machine then.

So paying in slips are obsolete now and I can't fill one out next time.

if that's the case im sure reward accounts have the counter service too, not sure what went wrong in your case.

BMN

You wouldn't need to enter a PIN to make a deposit using your card.

It MAY be that branch's own policy not to offer a counter service to 3rd party customers.

leeroy2009

BMN wrote: »

You wouldn't need to enter a PIN to make a deposit using your card.

It MAY be the branches own policy not to offer a counter service to 3rd party customers.

you need to enter a pin with Santander when paying in cash at the counter - not that its relevant here lol