Halifax paying cash in

DevCoder

The fact someone was in possession of a card that wasn't theirs and attempted to use it (doesn't really make a difference if it was depositing money, there are numerous social engineering scenarios in this).


Next time use the machine, not quite sure why you "don't trust them", or use a paying in slip filled out properly so a card isn't needed. Paying in slips aren't obsolete to my knowledge.

PeacefulWaters

You need the PIN to use the deposit machines.

So that's not a solution.

Everynamestaken

leeroy2009 wrote: »

you need to enter a pin with Santander when paying in cash at the counter - not that its relevant here lol

You don't "need" to

I assume most cashiers usually prefer that though then they know it's the cardholder they are speaking to when people try and ask for balances and info on the account.

On this occasion though. Guess we never will know what the reasoning was. Only way of knowing would have been to actually ask.

Could have been there computer wasn't working or was loading up after dinner and they were trying to 'teach you new things".
The most sensible reason maybe what was already suggested though that it a policy of the branch to not complete transaction over the counter for 3rd parties which does seem abit silly imo if that was the case

zerog

PeacefulWaters wrote: »

You need the PIN to use the deposit machines.

So that's not a solution.

Are you sure? I've never needed a PIN though I haven't paid cash into a Halifax for a year now. The machines I used are the standalone ones which are not that tall, and less than a body width.

PeacefulWaters

zerog wrote: »

Are you sure? I've never needed a PIN though I haven't paid cash into a Halifax for a year now. The machines I used are the standalone ones which are not that tall, and less than a body width.

It threw me a few weeks ago.

Wandered into a big town centre branch with a cheque and the deposit only machine demanded PIN.

When the first wave of these machines went in 8 years ago they didn't need a PIN. So it is possible, based on what you just said, that some branches still have non-PIN machines.

leeroy2009

Everynamestaken wrote: »

You don't "need" to

I assume most cashiers usually prefer that though then they know it's the cardholder they are speaking to when people try and ask for balances and info on the account.

On this occasion though. Guess we never will know what the reasoning was. Only way of knowing would have been to actually ask.

Could have been there computer wasn't working or was loading up after dinner and they were trying to 'teach you new things".
The most sensible reason maybe what was already suggested though that it a policy of the branch to not complete transaction over the counter for 3rd parties which does seem abit silly imo if that was the case

no you don't need to as such, but in Santander you need to as they always ask you (me) in my local branch to put the card in the machine at the cashier counter, the machine then asks for your pin and allows the cashier to continue as you have just id yourself, and past security, it gives the cashiers computer instant access to your account who then take your cash.

Everynamestaken

leeroy2009 wrote: »

no you don't need to as such, but in Santander you need to as they always ask you (me) in my local branch to put the card in the machine at the cashier counter, the machine then asks for your pin and allows the cashier to continue as you have just id yourself, and past security, it gives the cashiers computer instant access to your account who then take your cash.

All that makes sense, but surely there would be a 3rd party option on the system if it was not your card?

CKhalvashi

Everynamestaken wrote: »

All that makes sense, but surely there would be a 3rd party option on the system if it was not your card?

I had no problems in Santander when paying in a cheque for someone to clear a substantial part of their mortgage.

I've also had no problems when paying the occasional cheque into a neighbours account, this is with Barclays.

It may be Halifax-specific, but I see no DPA breach in paying into someones account, as long as no other info is given.

Westie983

Hi,

I have worked in a bank for eight years and wish to clarify some points on this thread.

The immediate Deposit Machine (IDM) can be used by anyone who is in possession of a bank account card, (not business banking or credit card) without the need to enter a pin. These machine accept notes and cheques.

If you are using the counter service you may get asked to enter the card into the chip and pin device although no pin number will be asked for as its a deposit and PIN numbers are used when withdrawing funds or a balance enquiry is made.

If you are asked for a pin then the cashier has made a mistake on their systems and are processing a withdrawal and not a deposit.

Hope this helps.

Steve_xx

Westie983 wrote: »

Hi,

If you are using the counter service you may get asked to enter the card into the chip and pin device although no pin number will be asked for as its a deposit and PIN numbers are used when withdrawing funds or a balance enquiry is made.

If you are asked for a pin then the cashier has made a mistake on their systems and are processing a withdrawal and not a deposit.

Hope this helps.

If I go into any Santander branch to deposit cash with a teller then I am always asked to insert my debit card into the reader device and then I am asked to input my PIN.