MSE News: MoneySavingExpert.com launches the 10 day big winter switch event

tronator

grumpycrab wrote: »

Hmmm. Just got my eon tarriff and the only difference is in the standing charge. This equates to a saving to me of about £15. The CEC tool said I'd save £85.
Something's not quite right here.

This has been discussed already nearly the beginning of this thread. If your current tariff ends within the next year, the CEC tool tries to be "smart", puts you on the standard tariff after your current tariff ends and calculates the saving from that.

Just calculate your own figures in a spreadsheet as you did.

grumpycrab

tronator wrote: »

This has been discussed already nearly the beginning of this thread. If your current tariff ends within the next year, the CEC tools tries to be "smart",

Thanks for pointing this out. My current edf tariff is "Blue+Price Promise March 2016"
Does what you say apply here too?

footyguy

grumpycrab wrote: »

Current edf rate (sorry I think I am on March 2016 tariff not the feb one)
(I only wrote the numbers to 2or3DP)
Gas
Standing charge: 25p per day
Unit rate: 3.4p per kWh

Electricity
Standing charge: 18p per day
Unit rate: 11.3p per kWh

Those prices appear to exclude VAT at 5%

So that would make the tariff:

Gas
Standing charge: 26.25p per day
Unit rate: 3.571p per kWh

Electricity
Standing charge: 18.90p per day
Unit rate: 11.886p per kWh


So presumably Eon have made some kind of mistake if, as you claim, they have not put you on the following MSE Collective tariff (again including VAT @ 5%)

Gas
Standing charge: 21.903p per day
Unit rate: 3.497p per kWh

Electricity
Standing charge: 16.422p per day
Unit rate: 11.351p per kWh

You should probably give Eon a call and find out why that is.

footyguy

tronator wrote: »

This has been discussed already nearly the beginning of this thread. If your current tariff ends within the next year, the CEC tool tries to be "smart", puts you on the standard tariff after your current tariff ends and calculates the saving from that.

Just calculate your own figures in a spreadsheet as you did.

... or (where available) put the end date for the tariff beyond 12 months

grumpycrab

Thanks footyguy. Eon have advised the correct tariff. So I'll double-check my current edf "Blue+Price Promise March 2016". (yes I read the current tariff from a bill which presumably explains the 5%)

footyguy

Don't forget the earlier comment I made about other charges/discounts that may also apply to a tariff - it's not just standing and unit charges to necessarily consider

MSE_Dan_L

neilsedaka wrote: »

Hi Dan L, thanks for taking the trouble to reply. E.on have already agreed to send me some compensation for my wasted time and hassle so I don't think it is worth persuing the switch at this time. I will wait to see what happens in the marketplace over the next few months as my current contract that has a £30 exit fee has another year to run unless I choose to break it.

In the meantime, will there be any provision in the switching mechanism to prevent this problem from arising in the future?

Hi Neil - the problem here really is to do with the data held within the Energy industry's address/meter databases. Unfortunately if this is wrong then it can cause problems when you come to switch. Your supplier is supposed to keep this up-to-date, but we often hear of problems so are working on some solutions for our application form.

flashgit

Having recently used the collective switch to change from SSE to Eon, I find that yet again I am mired down in arguments with suppliers over a switch. Having changed suppliers several times over the years, some sort of problem always crops up that takes time and effort to resolve.

This time Eon have used an estimated reading to pass to SSE upon which my final bill was based. I was told by SSE to query the final reading with Eon which I did. They said I had not replied to their letter within 5 days although it only arrived with me 11 days after the date on the letter. They also said that my first bill with Eon would be based on the estimated reading and if I had not reached the estimated reading I paid nothing on that bill.

I now find Eon are using the actual reading so I am paying twice for electricity used. I am now sending an email to Eon to get this matter resolved but anticipate a lengthy battle. Any saving to be made by the switch may well be taken up by being overcharged.

People should be aware that switching supplier is never as simple and straightforward as this site makes out.

grumpycrab

I'm having problems with eon too. They totally refuse to accept my electric meter reading (via website update or via their paper form). Will try via phone on Monday,

cancunia

I had a problem switching to EDF from NPower in October, in the end I gave up. The problem was due to EDF having the wrong supply (MPAN) number.
This only came to light when I tried to switch again from NPower to EON under the MSE collective scheme. Many thanks to Dan from MSE for helping chase them.
In the end it was only phone calls that helped with EON, they still don't have the exact correct address on my account, but they do now at least have the correct MPAN. Hopefully they will accept the meter reading they say will be requested next week...

I used this number to call them - 0800 051 0757