Plusnet broadband top pick, we want your feedback

PeterGr

For new contracts / services call at exactly 9:00am when "provisioning" start. No waiting time on the 2 times I rang, compared to 35 - 40 minutes at other times of the day. (PN technical support told me this was the best time to call them)

JJ_Egan

Thats likewise for most customer services or i find Sunday good .

jaybeetoo

I migrated to PlusNet last month. The migration went without a hitch. I have contacted PlusNet by phone, chat and posted a question with no issues. Happy customer.

cairndog

bye_bye_band_G wrote: »

Why are MSE still promoting Plusnet's cheap broadband offer when it's clear Plusnet's billing department are completely out of their depth?
I changed in September due to the advert on MSE and since then, I won't bore you with the details but every single thing it's possible to get wrong, they have. I have had to phone them many many times and am so completely depressed about the 30 minute wait time, every time. Then you finally get through, they agree they've messed up again and what needs to be done to put it right.
And then it doesn't happen.
This morning they actually cut off my broadband, due they said, to an unpaid bill. I didn't owe them anything, this had already been agreed in a previous call. So, another long wait, discussion about this, yes we agree you're correct, I will reconnect your broadband now. End of call.
No big surprise, no broadband reconnection.
Second call of the day, I bypassed the endless call to billing by speaking to technical support who confirmed the reconnection hadnt been done.
I think he's done it now.
But this is just a typical day fighting with them, I'm so tired if it.
PLEASE MSE, stop promoting these clowns special offers.
I think all the customers who find them OK are renewals rather than new customers.
I'm counting down the days to when my contract ends next September, they won't see me for dust.

Agree, Agree, AGREE.
I had the same problems when I signed up with John Lewis who use plusnet as their carrier. This was actually worse as they have no control over plusnet so problems mounted until I'd had enough and had a wrangle with John Lewis to end it all.



Then signed up with BT which was not good at that time
.Then a miracle came in the shape of a GREEN BOX in our village in the sticks.
Now we have brilliant, fast, reliable Broadband but it comes at a cost which is worth paying to get reliable service. Of course it keeps going up like they all do.

JJ_Egan

That would be the same green box that Plusnet JL and others use .
Keeps going up not if you negotiate.
MY BT service has dropped slightly in price every year.

rollingmoon

jaybeetoo wrote: »

I migrated to PlusNet last month. The migration went without a hitch. I have contacted PlusNet by phone, chat and posted a question with no issues. Happy customer.

As with all broadband providers Plusnet are great, until something goes wrong. It's then that you discover that their much hyped customer service is as bad as that of all the others.


I'm still with them because the service is pretty reliable and has always worked out the cheapest option for me. I never really factor CS in because you can only expect crappy service from any ISP in my experience.

Mickey_Nine

What's the deal with their retentions people? They're happy to offer me great deals for mobile contracts that are better than what is on their site. Yet for broadband, they expect me to pay £10 a month more than new customers. Is it just who you speak to? It seems like it would be better for them to keep me at the new customer rate than have me leave to join someone else. I refuse to believe they're giving contracts to new customers for 12/18 months where they're losing money. Surely it would be better to keep an existing customer at a small profit margin than losing them completely?

grumpycrab

I'm still with them, well John Lewis anyway. Just noticed that the last 3 bills seem a bit lower than usual... and exactly the same amount. So I went to have a look at a bill and ...error. Is billing an issue at the moment?

[Deleted User]

Plusnet introduced a new billing system on the 1st September which has been causing pain for lots of people. The Plusnet forum is full of the issues.
As John Lewis is Plusnet, well you have joined the pain too.

atrixblue.-MFR-.

One of the worse, I thought you couldn't get worse than talk talk, but PlusNet OMG.


Look on twitter for endless complaints plusnethelp not the regular plusnet one.