Are parts of ebay down again??

Brooker_Dave

Dispute the payment, problem solved.

You've tried to deal with the seller and been ignored despite the law being there to protect you, and ebay/paypal have stiffed you too.

If the bank try to wriggle demand a S75 refund (they have to fund that).

"
Your rights under Section 75

Under Section 75 of the Consumer Credit Act, the credit card company is jointly and severally liable for any breach of contract or misrepresentation by the company.
This means it shares equal responsibility with the retailer or trader for the goods or service supplied, allowing you to also put your claim to the credit card company.
You don't have to reach a stalemate with the retailer or trader before you can contact your credit card provider - you can make a claim to both the retailer and credit card provider simultaneously.
This right is particularly useful if the retailer or trader has gone bust, or it doesn't respond to your letters or phone calls.
Section 75 of the Consumer Credit Act also applies to foreign transactions as well as goods bought online, by telephone or mail order for delivery to the UK from overseas."

587td

Still no refund, I have not contacted them since as I just don't know what to do.

Brooker_Dave

587td wrote: »

Still no refund, I have not contacted them since as I just don't know what to do.

Speak to your card issuer.

RFW

Get in touch with Citizen's Advice or Trading Standards to help with a Section 75 claim or advise what else you can do.

If you struggle with that try a newspaper to help, one of the financial help columns should get a result and are likely to pick up your story.

587td

Thanks for all of your help so far but to complicate things further, when eBay assured me that seeing as the seller had refused the return they would be issuing me with a full refund without returning.
I am in very bad health and do need to have a mobility scooter.
So I have bought a new one. The dealer allowed me £200 in part exchange for the scooter in question and thus leaving me £248 out of pocket.

hollydays

I looked at the manufacturers website and they say something like -this is not suitable for people needing a traditional mobility scooter.
It's confusing isn't it, because it's like they are calling it a mobility scooter then saying it's not one really.
The seller seems quite aggressive. He's put several replies to negative feedback where he accuses the buyers of being competitor businesses and says he has reported them to ebay for slander.

hollydays

This was the comment
"This vehicle is not suitable for those customers that require a traditional mobility scooter. This product is a sporty alternative for those that are in need of a little help to get around and is suitable for flat, sealed surfaces."

I find this slightly ludicrous.

RFW

587td wrote: »

Thanks for all of your help so far but to complicate things further, when eBay assured me that seeing as the seller had refused the return they would be issuing me with a full refund without returning.
I am in very bad health and do need to have a mobility scooter.
So I have bought a new one. The dealer allowed me £200 in part exchange for the scooter in question and thus leaving me £248 out of pocket.

Oh. Well you'll have to just have another go with Ebay. If you have a copy of when they told you you would be getting a refund, see if there is a name with that message and contact that person again or email a complaint regarding that person.

You can probably still follow all the other channels but I think your credit card company could possibly want to see the faulty item.

So, at this stage, it may be annoying, but keep pestering Ebay as best as you can. Message them and if you go to Live chat say you have spoken before and wish to try a supervisor or higher.

Brooker_Dave

Take ebay to court for the money they promised, but then didn't deliver.

Hard for them to defend given they twice promised to refund you.

hollydays

This is the Whois for the uk website

https://who.is/whois/dillengerelectricbikes.co.uk