Refused to buy a U cert DVD as had no ID

lucy03

peachyprice wrote: »

The cashier approves it, not the supervisor. You think a supervisor runs from till to till authorising every single age-related sale? Oh dear.

Following your logic the cashier would have called the supervisor over to authorise the sale, why didn't they?

Yes, that would be a system that would be applied in numerous shops. There won't be that many customers who don't have ID. The fact that it's a U is irrelevant if the store policy is that ID needs to be shown.

We don't know why the supervisor wasn't called, that is the usual solution. It could be that the customer walked out or there wasn't a supervisor.

peachyprice

lucy03 wrote: »

They weren't shown ID and so they have have no authority to press the button.

They didn't need to see ID because it was a U film. If they'd used their common sense they would have realised that and just pressed the button. Why is that so hard for you to understand?

I can see you'd do well as a supermarket cashier.

frugal_mike

I've been in plenty of shops where they have a supervisor authorising sales that require ID and the cashier couldn't progress the workflow on the till.

peachyprice

lucy03 wrote: »

Yes, that would be a system that would be applied in numerous shops. There won't be that many customers who don't have ID. The fact that it's a U is irrelevant if the store policy is that ID needs to be shown.

We don't know why the supervisor wasn't called, that is the usual solution. It could be that the customer walked out or there wasn't a supervisor.

It's a supermarket, they don't have that system.

If the supervisor had been called OP wouldn't have started this thread.

lucy03

peachyprice wrote: »

They didn't need to see ID because it was a U film. If they'd used their common sense they would have realised that and just pressed the button. Why is that so hard for you to understand?

I can see you'd do well as a supermarket cashier.

This entirely misses the point. The problem is likely to be that the store's set-up is not working properly and is requiring ID for U rated films.

The store therefore requires ID to be shown. That's the policy. The cashier might have no flexibility on this. It's nothing to do with common sense, they might have absolutely no discretion.

I'm guessing that the cashier asked for ID and the customer referred to by the OP just walked out, although I'm guessing. There might not have been a supervisor available either. Usually a supervisor would intervene, but that in some outlets might be a requirement of the sale.

The important issue is that some cashiers have been given no discretion. Absolutely none.

JReacher1

frugal_mike wrote: »

I've been in plenty of shops where they have a supervisor authorising sales that require ID and the cashier couldn't progress the workflow on the till.

That'll be an age thing. As another poster said you have to be 18 to sell things like alcohol.

Obviously a supervisor wasn't called in this scenario as any supervisor would have authorised this sale.

peachyprice

frugal_mike wrote: »

I've been in plenty of shops where they have a supervisor authorising sales that require ID and the cashier couldn't progress the workflow on the till.

It was a supermarket, none of them do this for every sale.

Fact remains it was a U cert film, it should have asked for ID in the first place, it was clearly an error, the cashier should have realised that and called a supervisor.

peachyprice

lucy03 wrote: »

This entirely misses the point. The problem is likely to be that the store's set-up is not working properly and is requiring ID for U rated films.

The store therefore requires ID to be shown. That's the policy. The cashier might have no flexibility on this. It's nothing to do with common sense, they might have absolutely no discretion.

I'm guessing that the cashier asked for ID and the customer referred to by the OP just walked out, although I'm guessing. There might not have been a supervisor available either. Usually a supervisor would intervene, but that in some outlets might be a requirement of the sale.

The important issue is that some cashiers have been given no discretion. Absolutely none.

You're just making stuff up now to support your own theory.

JReacher1

lucy03 wrote: »

This entirely misses the point. The problem is likely to be that the store's set-up is not working properly and is requiring ID for U rated films.

The store therefore requires ID to be shown. That's the policy. The cashier might have no flexibility on this. It's nothing to do with common sense, they might have absolutely no discretion.

I'm guessing that the cashier asked for ID and the customer referred to by the OP just walked out, although I'm guessing. There might not have been a supervisor available either. Usually a supervisor would intervene, but that in some outlets might be a requirement of the sale.

The important issue is that some cashiers have been given no discretion. Absolutely none.

Considering the fact the policy in all supermarkets is "think 21 or 25". Which means that the cashier has to use their judgement to decide whether the person buying is over 21 or 25.

Then I don't understand when you say they can't use their discretion. The whole system is based on the cashiers discretion....

lucy03

peachyprice wrote: »

It's a supermarket, they don't have that system.

If the supervisor had been called OP wouldn't have started this thread.

But we don't know this. The cashier has been called thick and there is no necessity that this is the situation.

I suspect the supervisor didn't get chance to get to the cashier for various reasons, we don't know, but that's my assumption.