Refused to buy a U cert DVD as had no ID

shop-to-drop

If it were me I'd have just gone to another cashier or the customer service desk, my guess is that the cashier was young and inexperienced.

lucy03

JReacher1 wrote: »

Yeah sorry manager was an typo.

But you're not getting the point that it's not a restricted product. If they were buying something restricted then that's fair enough. It was a U dvd.

Also of course they can bypass a warning. Otherwise they could never sell a product that was restricted. The message says "is the person clearly over 25?" You just click yes if they are or ask for id and then click yes if they have some. These steps are not necessary if the customer is buying a none restricted product.

It's so unbelievable stupid from the cashier that it's baffling anyone can think they were in the right and did nothing wrong!

I entirely understand the point about the U DVD but you don't know that they can bypass the system. I've spent too many years seeing ridiculous systems which have been put into place in retail outlets which don't work. These include ID issues where there is no discretion to bypass a till. None. Absolutely none. It requires a supervisor, although it's not clear here why there wasn't a supervisor available to help.

I'm afraid that you can't tell whether someone is stupid or not because it can relate to the systems in place. The majority of the time it's the people on the till (or on the ground generally) who know just how irritating some systems are. It's not about whether they did something wrong, it's about the system in place.

frugal_mike

Minimum wage (possibly zero hour) staff are not paid enough enough to risk their job by taking initiative. If the shop said that they were not allowed to sell any product that received that prompt without seeing ID then its not their job to ignore that, no matter how stupid the situation.

The shop either needs to give them the responsibility to use discretion, or have a manager on hand to overrule.

JReacher1

lucy03 wrote: »

I entirely understand the point about the U DVD but you don't know that they can bypass the system. I've spent too many years seeing ridiculous systems which have been put into place in retail outlets which don't work. These include ID issues where there is no discretion to bypass a till. None. Absolutely none. It requires a supervisor, although it's not clear here why there wasn't a supervisor available to help.

I'm afraid that you can't tell whether someone is stupid or not because it can relate to the systems in place. The majority of the time it's the people on the till (or on the ground generally) who know just how irritating some systems are. It's not about whether they did something wrong, it's about the system in place.

So in your scenario above where the system doesn't let the person override how would the OP's friend have bought the dvd if they had ID?

You seem to have experience of some retail software which makes it impossible for anyone to buy anything restricted!

lucy03

JReacher1 wrote: »

So in your scenario above where the system doesn't let the person override how would the OP's friend have bought the dvd if they had ID?

You seem to have experience of some retail software which makes it impossible for anyone to buy anything restricted!

The supervisor approves it. Not the cashier.

peachyprice

lucy03 wrote: »

I entirely understand the point about the U DVD but you don't know that they can bypass the system.

What a ridiculous comment, of course they can, they just press the button to say they've seen ID, otherwise they'd never be able to sell anything.

JReacher1

lucy03 wrote: »

The supervisor approves it. Not the cashier.

But this makes no sense at all?

So you're saying not only did the cashier not have the authority to approve the transaction they didn't have the intelligence to call over the person who normally approves these sort of transactions?

Very strange.

peachyprice

lucy03 wrote: »

The supervisor approves it. Not the cashier.

The cashier approves it, not the supervisor. You think a supervisor runs from till to till authorising every single age-related sale? Oh dear.

Following your logic the cashier would have called the supervisor over to authorise the sale, why didn't they?

lucy03

peachyprice wrote: »

What a ridiculous comment, of course they can, they just press the button to say they've seen ID, otherwise they'd never be able to sell anything.

They weren't shown ID and so they have have no authority to press the button.

Helix

peachyprice wrote: »

The cashier approves it, not the supervisor. You think a supervisor runs from till to till authorising every single age-related sale? Oh dear.

Following your logic the cashier would have called the supervisor over to authorise the sale, why didn't they?

If the person serving is under 18 then they do have to have a supervisor to approve it.