Finding Ebay Idiots Upsetting.

nodiscount

Hi

I'm looking for some advice on how to deal with idiots on Ebay without getting upset.

E.g. a message from today:

Hi, Item is not received yet, what a rubbish postage service have you got it. Refund me ASAP. Its useless to get it now. Regard

Why do people have to be so rude?

And how can we get wrong feedback removed? E.g a buyer bought a gas meter key and he gives a neutral saying it messed up his electric appliances *scratches head*.

We (its my dad's shop actually) try not to be a bad seller; He's top rated at the moment (for now).

19lottie82

Firstly, if you want to be an ebay seller you're going to have to toughen up a bit! Unfortunately it's FULL of idiots like this, and that's not going to change!

In relation to this message, is it past the items estimated arrival date? Did you send it tracked?

Re the feedback, Im pretty sure you won't be able to get that removed, as you won't be able to prove he's wrong (even though we all know it's pretty unlikely). The only thing you can do here is message the buyer and see if you can help them resolve their problem, and if you can request they amend their feedback.

Again there are some right muppets out there. I sold a perfect item to someone and they left negative feedback with the single word "bad". They didn't get in touch first to report any problems. I messaged them and said if they let me know what the problem was we could get it resolved. Did I get a reply? Of course not! You just need to develop a thicker skin I'm afraid.

[Deleted User]

Agree with Lottie, I'm afraid - there will always be a small percentage of horrible and unpleasant people. Same in any walk of life.

Regarding the message you copied, though, I wonder if this person doesn't have English as a first language, as it's a little stilted. And they have put 'hi' and 'regards' so maybe didn't realise how aggressive their message came across.

The best thing to do as a seller is to be polite and professional, and don't let the b**tards grind you down.

soolin

The moment a buyer demands a refund, or has a nasty tone in their emails I politely ask them to open a case. No case = no refund as far as I am concerned. However, my usual warning applies, make sure your metrics can take a defect for case being opened before you take my advice.

justjohn

You have to distance yourself emotionally. its a lot harder when you have 2-4 numpties on your case at the one time....I thought it was my turn for them this week lol

nodiscount

Thanks for the support. It helps.
I think it's because all the idiots seem to come at once. Yesterday I was dealing with a case opened by a buyer who bought the item in error. She sent it back and opened the case before we had a chance to check item.
We've had three weirdos in the space of this week and last.
Yesterday PayPal put a hold on some money because I asked ebay to close a case that a buyer had forgotten to close (replacement was sent). confused.

justjohn

cheer up I have 500 quid of non paying bidders sitting on my account at moment lol .....

ballisticbrian

Most buyers who open a case and you send a replacement out don't bother closing the case. You simply wait for it to time out after a month.


The idiots we get buy something for their on a Friday night and when we post it Monday, we get a message saying they "had to buy one over the weekend because it was urgent" so we need to refund.

paddyrg

Since there's no mechanism to reward good behaviour and penalise bad, eBay pretty much encourages the worst from customers. I guess they take their 10% no matter what. Maybe people feel like keyboard heroes for saying stuff they wouldn't do in person, and trying to fleece honest sellers?

usefulmale

nodiscount wrote: »

We've had three weirdos in the space of this week and last.
Yesterday PayPal put a hold on some money because I asked ebay to close a case that a buyer had forgotten to close (replacement was sent). confused.

NEVER get ebay to close a case for you as a seller. The buyer will always win (unless its a INR and you have tracking). Leave them alone and they will time out in 30 days without any damage to you.

Brooker_Dave

nodiscount wrote: »

Why do people have to be so rude?

Ebay has brainwashed consumers into expecting:

Free instant delivery with full tracking

24hr instant replies to emails

Lifetime guarantee

The ability to order something and not take any responsibility for it's suitability/size/colour

The retailer to take all the blame when the consumer does something silly