disruptive passenger claim

austin9658

nilequeen wrote: »

I had a disruptive passenger on a recent Monarch flight, she made me very uncomfortable throughout a long flight by constantly kicking and slapping the back of my seat, she was an adult, not a teenager, she also resorted to verbal abuse throughout. My fellow passengers were also uncomfortable and eventually offered to swap seats with me,only towards last 45 minutes.
I have since been complaining to the airlines customer relations dept ,they intially only offered me £50 compensation which is a joke, I have asked for a refund or free flight. They have not agreed.to this.There was another passenger on this same airline recently who set fire to someone.
I am now thinking of taking it to a small claims court as there is no further correspondence, it is a deadlock.
Any advice?

To claim for refund or compensation there must be airlines fault. So do you think is there any airlines fault.

mick_vandick

This all comes back to what you actually did about it. Why don't you tell us? You can't expect to put up with it without bringing it to the attention of the cabin crew and then complain now. If it was as bad as you say then surely that is what you would have done or they would have noticed anyway while on their rounds?

nilequeen

Caz3121 wrote: »

I assume you made a complaint to the crew on board. Was the disruptive passenger met by police on arrival?
Were they drunk and you believe they should not have been allowed to board the flight? (trying to work out why you believe Monarch are responsible)

Thanks for your reply the cabin crew did tell her off for laughing loudly throughout the safety demo and assumed she was drunk and banned her from having any more alcohol through flight, she just swore at the cabin crew.
I thought the crew were keeping an eye on her but her behaviour was very eratic and she was offensive I don`t think she was met by police but her friend kept telling her she would get everyone offloaded if she didn`t stop. I just felt very uncomfortable throughout the flight. The crew did say they may have to consider offloading her.

nilequeen

Pollycat wrote: »

I think asking for a full refund or a free flight is way too much.

You did actually have the flight you paid for, even though it may not have been a pleasant experience.

To get things into perspective, what percentage of the flight cost is the £50 offer?
10%?
25%

Is the offer in cash or vouchers?

You don't mention what the cabin crew did about this incident, only what the other passengers did.
What action did cabin crew take (or didn't take) when you mentioned it to them?


ETA:
what happened to another passenger on the same airline is totally irrelevant to your case.

Thanks for your reply.
Not sure about the percentage but it was a £50 voucher they offered. I mention in my latest post what the crew did and said, they assumed she was drunk.

nilequeen

Thanks for all your replies but I was only asking for advice and feel attacked, and misjudged by some of you, I thought we were meant to be cordial and helpful on here? It is not like tripadvisor at all.
No I am not American nor did I recline my seat as people are assuming, these were extra legroom seats anyway and I do not usually recline my seat anyway. I assumed the cabin crew were keeping an eye on her and I did turn round and look hoping she would stop but she kept slapping and kicking the back of my seat and swearing.. I thought she might attack me and was not sure what to do and did not want to move as I was sat next to nice fellow travellers who were also perturbed by her behaviour. Her friend did mouth sorry to me and told her to stop. I have never been in this situation before but I should have told the crew, I thought she might have a mental health issue and might attack me, it was very disconcerting.

haras_nosirrah

So the cabin crew did try to do something about it - they told her off and tried to stop it getting worse by refusing her more alcohol. Not sure what else they can do at 30,000 feet - unless as was violent they can't restrain her and it sounds that she was noisy and a pain but not physically attacking anyone. To divert to off load her they would have to have serious concerns for endangerment if they divert to off load it would cause huge costs and would delay everyone else by many many hours - they won't do that for someone for laughing loudly and being annoying to other passengers.

While annoying for you, it isn't like a loud person in a restaurant who can be asked to leave. The airline staff are very limited in what they can do as if they try to restrain her they would have to have very good reason or be charged with assault.

What did you expect cabin crew to do to stop her being annoying? Were there lots of spare seats or was the plane full?

haras_nosirrah

I think it is just that we don't see why it is the airlines fault that another passenger caused you discomfort on the plane and therefore why you should have a free flight or refund.

bagand96

I know it can be awkward, especially in the confined space of an aircraft, but you could have gone to the galley and had a quiet word there with the crew. It seems as if this disruptive individual's travelling companion was aware of the problems her friend was causing.

If you didn't raise the issue with the crew then its hard to quantify a complaint afterwards (the same as for example if you wrote in complaining a seat was broken and your flight was uncomfortable, but hadn't spoke to the onboard crew at the time).

To be fair to the crew and airline there are limited things they can do. Short of diverting and booting them off, but that is an extreme measure that wouldn't be taken lightly. Monarch have acknowledged your displeasure and have made what on the face of it seems a fair offer....

mgdavid

nilequeen wrote: »

....... but I should have told the crew,.......

yes you should.
But you didn't, one draws the conclusion that if it was serious enough you would have done. It's too late now, best to move on IMO.

nilequeen

haras_nosirrah wrote: »

So the cabin crew did try to do something about it - they told her off and tried to stop it getting worse by refusing her more alcohol. Not sure what else they can do at 30,000 feet - unless as was violent they can't restrain her and it sounds that she was noisy and a pain but not physically attacking anyone. To divert to off load her they would have to have serious concerns for endangerment if they divert to off load it would cause huge costs and would delay everyone else by many many hours - they won't do that for someone for laughing loudly and being annoying to other passengers.

While annoying for you, it isn't like a loud person in a restaurant who can be asked to leave. The airline staff are very limited in what they can do as if they try to restrain her they would have to have very good reason or be charged with assault.

What did you expect cabin crew to do to stop her being annoying? Were there lots of spare seats or was the plane full?

I would have expected and been happy if they had moved her.