Virgin fibre top pick, we want your feedback

Buzby

Another misnomer? VM don't do fibre, and I doubt they ever will. They do co-ax, and this offers currently 160Mb which AIUI beats BT's FTTP offering too.

Yes, I use the service and average 158Mb off-peak and 115-128Mb peak which is fine. Outages in the last 12 months have been few and far between, and the Superhub 2 offering Dual-Band WiFi is excellent.

cajef

Buzby wrote: »

Another misnomer? VM don't do fibre, and I doubt they ever will.

So why does their website state this?

About Virgin Media

Virgin Media is one of the UK’s pioneers of fibre-optic broadband, offering its personal network of cables. This means that Virgin customers can enjoy some of the country’s fastest possible broadband, with some areas receiving up to 152Mb.

Cycrow

Virgin do FTTC, then coax at the last mile

paintbrushes

I had to have a new Virgin phone line, having lost my BT. When I originally arranged to contract for the fibre and phone deal, I managed to get an all inclusive deal for the phone, which meant I can have free phone calls everyday and night for an extra (at that time £3.40) including Virgin mobile. Non virgin would be charged. Since most tradesmen these days only use their mobile, it is most unlikely their number is a Virgin one, so I get charged. I was getting a monthly bill of over £40, so I queried this and since I have been with Virgin for 20 years I negotiated an l8month new contract for £28.49 p.month as loyalty customer. According to MSE my 18 months should only cost £336. whereas my cost will be £513. Am I still out of pocket?

sh2011

Please take note of this warning!

I have just moved flat and signed up to the advertised deal (line rental £16.99 plus £4.99 for 50mb on a 12 month contract). I used the official uSwitch deal links and webpage so it should have worked.

It didn't work.

Virgin arranged for an installation date that was 3 weeks away! Called up but they insist they have nothing sooner.

The contract has just arrived and it states a minium term of 18 months. The price is correct for the first 12 months, but then it shoots up by over £12.51/month for the next 6 months (which if I sign the contract I will have to pay).

I called Virgin up and they stated that the contract is for 18 months and if I don't like it I can cancel. I informed them that I had taken screenshots of the offers throughout my sign in process (I anticipated Virgin mucking this up) and asked to speak with a manager. No manager spoke to me, I was placed on hold for a long time. Eventually the call operative came back on to inform me that his manager would change my contract to 12 months and reissue a contract for me to sign. I now await that new contract.

Please be careful if signing up for this deal! READ YOUR CONTRACT and watch out for Virgin Media screwing you over.

Oblivion

sh2011 wrote: »

... Eventually the call operative came back on to inform me that his manager would change my contract to 12 months and reissue a contract for me to sign. I now await that new contract.

Please be careful if signing up for this deal! READ YOUR CONTRACT and watch out for Virgin Media screwing you over.

I've seen posters in the VM forums complaining about these underhand tactics. They probably will send you a reissued contract but the likelihood is that it will still say 18 months! Do let us know please.

jem16

sh2011 wrote: »

Please be careful if signing up for this deal! READ YOUR CONTRACT and watch out for Virgin Media screwing you over.

I signed up for this contract a couple of weeks ago through uSwitch. Contract arrived with the correct price and for 12 months as per the deal. I also got a £50 credit applied to the account after reading about a voucher code.

I also received an email just after signing up which also stated 12 months contract - what did your email say?

Router arrived as scheduled and installed via Quick Start on 22nd October. Now receiving 75mb after a speed upgrade from 50mb to 70mb yesterday.

So no issues at all.

phguk

I'm a BT customer coming to the end of a 12-month Infinity2 deal. I currently pay for Unlimited Anytime which covers weekday calls too.

I'd like to take advantage of the current uswitch Virgin deal [Superfibre 50 + Talk Weekends + line rental for £224/12 months] but was told via a Virgin site internet chat session that it's not possible to add/purchase "Unlimited Anytime calls" as an add-in.

Is this correct because without this, it's a deal breaker for me ?

Thanks in advance Paul

phguk

jem16 wrote: »

I signed up for this contract a couple of weeks ago through uSwitch. Contract arrived with the correct price and for 12 months as per the deal. I also got a £50 credit applied to the account after reading about a voucher code.

Where did you get the voucher code from ? Tx Paul

jem16

phguk wrote: »

Where did you get the voucher code from ? Tx Paul

Hotdeals - from memory it was VOUCH50.