MSE EE broadband deal : We want your feedback

Marktheshark

3 weeks now and other than the generic welcome E-mail nothing ?

electron_ken

Just tried this, but it now says "Code Expired" when I entered the code. Is this offer now finished? Thanks.

janayeuk

I also have just tried this and it says that the code has expired???

EE

*dinky* wrote: »

Tried to sign up for home broadband through quidco on Saturday. Email said credit check was processing and I'd hear back within a working day. I haven't...

Hi Dinky

Sorry that you havent heard back yet. If you have not heard back by midday today please feel free to email me with some contact details and I will pass this to customer services.

My email address is jade.taylor@affiliatewindow.com

Thanks
Jade

EE

Marktheshark wrote: »

3 weeks now and other than the generic welcome E-mail nothing ?

Hi Mark

Are you referring to the voucher, or in terms of setting up the broadband?

If you are referring to the voucher it takes 3 months from connection to arrive.

If you are referring to set up please feel free to email me your order reference and contact details and I will pass this on to customer services.

Thanks
Jade- Representing EE

EE

electron_ken wrote: »

Just tried this, but it now says "Code Expired" when I entered the code. Is this offer now finished? Thanks.

Hi

The code expired yesterday. Another offer will be going live today.
MSE will be updating their site today.

Thanks
Jade- Representing EE

EE

janayeuk wrote: »

I also have just tried this and it says that the code has expired???

Hi

The offer expired yesterday, and a new offer will be going live today.
MSE will be updating their site shortly.

Thanks
Jade- Representing EE

EE

billbennett wrote: »

I'm really beginning to wish I hadn't signed up to EE.

8th December: Line went live. Router still hadn't arrived. Called up support, after nearly 2 hours on the phone, they worked out the broadband order was never placed, so it needed re-doing. Told it'll take up to a week.

15th December: Router arrives. Still no broadband. Promised it'll be live tomorrow.

16th December: Get a text from EE saying it's live and ready to go. Plug in router - nothing. Call up support, they run through the basic things, and the not so basic things (including asking me to crawl under the stairs and unscrew my BT socket!?!?!). Still no wiser, so have to wait for a callback from an engineer tomorrow.

17th December - 2nd Line Tech calls back, runs tests, concludes that the fault lies with the BT line (which I doubt because it was working perfectly with TalkTalk broadband before the switch). Books a BT engineer to visit the exchange on 23rd December. I ask if the engineer will need to visit my house - says no, he will not.

22nd December - A call out of the blue from a BT engineer. He's 20 minutes away and wants to visit my house. Luckily, Mrs B has just popped home, and has to wait in. BT engineer visits the exchange, everything's fine. Visits the house, everything's fine. Visits the exchange again at my request, just to be sure. Everything's fine. Says most likely, EE haven't set up the broadband correctly on their end. Recommends calling EE.

Later on 22nd December - Phone EE tech support. After 25 minutes waiting on hold, he tries to get hold of BT Openreach, can't, so says he'll have to "escalate" (read: pass the buck) back to Openreach to look at it tomorrow.


I can't believe that MSE endorsed a deal from such an incompetent company.

Hi Billbennett

I do apologise for the issues you have faced since signing up to EE.

Would you like me to speak to customer services for you, and try to resolve this?

If so please email me this thread and some contact details and I can pass this on. My email is jade.taylor@affiliatewindow.com

Thanks
Jade- Representing EE

Pincher

*dinky* wrote: »

Tried to sign up for home broadband through quidco on Saturday. Email said credit check was processing and I'd hear back within a working day. I haven't...

An online application just generates a job that sits in a queue.


I went through Quidco, too. I rang up to clarify something, and it did not even show on their system until 24 hours later. The staff who spoke to me said it was going to be looked at the day after that.


Applying on a Saturday means the earliest possible day for them to look at it is Monday. This close to Christmas, I wouldn't bother waiting for anything to happen. Personally, I don't want surly office clerks with a hangover dealing with my application anyway. It's bad enough when they are sober.

sniggings

have to say I'm with them,just moved and the changeover went very smoothly.