Help please with unscrupulous retailer

Zandoni

Pollycat wrote: »

Does the law require a company to give a credit note or exchange for 'change of mind'?

I'll humour you, no it doesn't

bod1467

Here we go again .....

Zandoni

bod1467 wrote: »

Here we go again .....

It's not my fault if I don't always agree with people on here.

halibut2209

Zandoni wrote: »

It's not my fault if I don't always agree with people on here.

It is your fault if you make errors, are then proven to have made errors, then refuse to learn from it in the future.

Zandoni

halibut2209 wrote: »

It is your fault if you make errors, are then proven to have made errors, then refuse to learn from it in the future.

What errors are you referring to?

Zandoni

powerful_Rogue wrote: »

I must say ive read a few threads you've commented on recently and you seem like the sort of person that argues just for the sake of it.

I like to disagree with the gang culture of this site, which never has any sympathy for people and usually takes the shops side.

hollydays

powerful_Rogue wrote: »

I must say ive read a few threads you've commented on recently and you seem like the sort of person that argues just for the sake of it.

.. Lol.. Says he who steps in at post number 45 ...purely to make this comment..

Pollycat

Zandoni wrote: »

I'll humour you, no it doesn't

OK, so we've finally got there. Well done you! :T
Let's recap, shall we?

By offering a credit note or exchange, Litecraft are offering more than the law requires.

Glad we've got that cleared up.

Zandoni wrote: »

I like to disagree with the gang culture of this site, which never has any sympathy for people and usually takes the shops side.

Personally, I like to take the side of whoever is in the right - according to the law.

I believe in this specific case, most people agree that the shop hasn't done anything wrong in refusing a refund.
In fact, they've done more than the law requires.

Zandoni

Pollycat wrote: »

OK, so we've finally got there. Well done you! :T
Let's recap, shall we?

By offering a credit note or exchange, Litecraft are offering more than the law requires.

Glad we've got that cleared up.


Personally, I like to take the side of whoever is in the right - according to the law.

I believe in this specific case, most people agree that the shop hasn't done anything wrong in refusing a refund.
In fact, they've done more than the law requires.

They done very slightly more than the law requires which is not enough to make them a good retailer.


In this instance it was terrible that they didn't give the OP the money back, it such a shame that so many people on here can't see that.


Consumer problems are not always about the letter of the law I have had great success with so called goodwill gestures when I have been wronged by a retailer.


Once I bought something from Argos and it's price dropped dramatically the next day. I phoned Argos HO and after a bit of a discussion I got them to reimburse the difference. If I'd asked advice of people here I would have been told tough luck.

shaun_from_Africa

Zandoni wrote: »

In this instance it was terrible that they didn't give the OP the money back, it such a shame that so many people on here can't see that.

Consumer problems are not always about the letter of the law

Remind me again, what is the title of this forum?