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Help please with unscrupulous retailer
Comments
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Which Litecraft are.............No this is not the case at all. When dealing through Amazon, they have to abide by the CCR as with all online retailers. Nothing to do with 'towing the line', unless you mean in a legal sense.
I was replying to the bit in bold specifically. "All online retailers" don't need to abide by CCRs. Its only if they're in the UK they do.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
a good company does better.
If you ran a company it would get ripped off left, right & centre & go out of business.
The thing is you say all the right things it's just you don't know what people are really capable of. That's why so many companies have much stricter returns policies than you would. It helps them stay in profit and not suffer massive losses which a retailer who believes anything and refunds anything would end up doing.0 -
The store is acting legally but it's no way to build up a good customer reputation.
This company is doing what the law requires, a good company does better.There wasn't so we asked for a refund instead.
We were told that we could not have a refund only a credit note or exchange.
Does the law say that shops have to offer a credit note or exchange on goods when the customer has simply changed their mind?
If they can refuse to take back the goods Litecraft, by offering a credit note or exchange, would be doing more than the law requires, wouldn't they?0 -
I do know what small percentage of people are capable of, your problem is you think every customer is out to screw you. In this instance the OP never even took the goods.Money-Saving-King wrote: »If you ran a company it would get ripped off left, right & centre & go out of business.
The thing is you say all the right things it's just you don't know what people are really capable of. That's why so many companies have much stricter returns policies than you would. It helps them stay in profit and not suffer massive losses which a retailer who believes anything and refunds anything would end up doing.
Shops have to realise that they only way they can compete with internet sellers is by giving better service.0 -
They done slightly more than the law requires, which still doesn't make them a good company.Does the law say that shops have to offer a credit note or exchange on goods when the customer has simply changed their mind?
If they can refuse to take back the goods Litecraft, by offering a credit note or exchange, would be doing more than the law requires, wouldn't they?
Even Curry's will refund on an unopened box.0 -
They done slightly more than the law requires, which still doesn't make them a good company.
Even Curry's will refund on an unopened box.
Currys probably get hundreds of thousands of customers through their doors every day (nationally not each branch), they can afford to do a bit more to keep customers happy, product margins are so low they rely on repeat custom and sometimes they have to look at the bigger picture.
Somewhere like litecraft will have relatively few customers every day, unless in a busy retail park with lots of browsers suddenly deciding to buy a new light, it is a specialist shop, the only ones I know of are on industrial estates rather than retail parks so won't get much passing trade. They have staff to pay and overheads to cover, one returned sale each week could be the difference between a member of staff having a job or not. If it had been a £20 light they may have agreed but £300+ is a sale they probably cannot afford to lose and why should they?
I just looked at their website and it says for store purchases they offer a no quibble 28 day exchange policy, so this information would have been available to OP before purchasing and not something the manager has made up on the spot to avoid a refund.0 -
Currys probably get hundreds of thousands of customers through their doors every day (nationally not each branch), they can afford to do a bit more to keep customers happy, product margins are so low they rely on repeat custom and sometimes they have to look at the bigger picture.
Somewhere like litecraft will have relatively few customers every day, unless in a busy retail park with lots of browsers suddenly deciding to buy a new light, it is a specialist shop, the only ones I know of are on industrial estates rather than retail parks so won't get much passing trade. They have staff to pay and overheads to cover, one returned sale each week could be the difference between a member of staff having a job or not. If it had been a £20 light they may have agreed but £300+ is a sale they probably cannot afford to lose and why should they?
I just looked at their website and it says for store purchases they offer a no quibble 28 day exchange policy, so this information would have been available to OP before purchasing and not something the manager has made up on the spot to avoid a refund.
Poor customer service can lead to the loss of many staff members.0 -
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