Help please with unscrupulous retailer

Emmelle_2

thistledome wrote: »

Have you contacted your Credit Card issuer to see if they will help with a refund?

I know the store haven't acted illegally, but I think they are being a bit bloody minded. If they'd just issued a refund out of goodwill they wouldn't be any worse off and they'd have potentially kept a customer for the future.

I'm assuming the lights aren't custom made for the OP? If they're just stock items then I think the shop are being awkward just because they can.

WE have yes but the man on the phone said although he would send a form for us to fill in it is unlikely anything will come from that route as like the other poster said it was us that changed our mind. Thanks

wealdroam

Emmelle wrote: »

There are 180 reviews
54 5 stars
37 4 stars
2 3 stars
3 2 stars
84 1 stars

So using your figures, more people gave four or five stars than the total that gave three or less.

Do you realise that more people are inclined to leave a review if they have had a bad experience?
As you say yourself, you'll be writing a bad review, but would you have bothered writing a good review if the experience was good... I suspect probably not.

So in summary, for a company to have more good reviews than bad, they must be doing the right thing most of the time.
Don't you agree?

Blackbeard_of_Perranporth

Where children involved?

Hintza

This OP is another who only thanks those that vaguely agree with their ideas of what is legal.

Who goes in and buys stuff for collection another day when it would have been much easier to come back and make your selection at leisure.

lucy03

There probably isn't anywhere to go with this even with legal action as the acceptance of the contract is quite clearly defined in law.

All you could do in court would be to argue that a reasonable person would believe you intended to view the goods before you intended the contract to be concluded. That would be the only way of trying to redefine when the contract was actually fired and I have to say that I don't find it very likely to succeed.

I note that they do offer more than they legally need to in store by offering a 28 day exchange on goods, so that's probably the best option, I'd just accept the credit note. Although I'm a little surprised that a retailer has done this, it is their right to do so.

SuperHan

What if they have an automatic stock system, and as soon as they sell some they order more to replace. You may have resulted in them being stuck with 2 additional lights and nowhere to store them etc, which is why they won't accept the refund.

And given that they don't have to, just chalk it up to experience.

mije1983

Emmelle wrote: »

When dealing through amazon presumably companies have to tow the line more to fit in with amazons terms and conditions. Within their own stores they are free to behave in any manner they see fit.

No this is not the case at all. When dealing through Amazon, they have to abide by the CCR as with all online retailers. Nothing to do with 'towing the line', unless you mean in a legal sense.

If there is nothing else in the store that you like, then go back, take the lights, and try and sell them on eBay or similar.

unholyangel

mije1983 wrote: »

No this is not the case at all. When dealing through Amazon, they have to abide by the CCR as with all online retailers. Nothing to do with 'towing the line', unless you mean in a legal sense.

If there is nothing else in the store that you like, then go back, take the lights, and try and sell them on eBay or similar.

CCRs only apply to UK companies. There is the european directive on consumer rights that brought about the changes here in the UK so EU based companies would have to follow almost identical rules but there may be some variation - some governments are more generous than others. And obviously companies based outside of the EU may have no rights that are similar at all.

arcon5

thistledome wrote: »

Have you contacted your Credit Card issuer to see if they will help with a refund?

I know the store haven't acted illegally, but I think they are being a bit bloody minded. If they'd just issued a refund out of goodwill they wouldn't be any worse off and they'd have potentially kept a customer for the future.

I'm assuming the lights aren't custom made for the OP? If they're just stock items then I think the shop are being awkward just because they can.

Ye, sure they would refund.

'yes sir, the shop are big meanies - let us give you our money instead'.

Emmelle wrote: »

WE have yes but the man on the phone said although he would send a form for us to fill in it is unlikely anything will come from that route as like the other poster said it was us that changed our mind. Thanks

So you think the shop is basically acting wrongly - but feel it's okay to try reverse the payment (even if it will inevitably fail).

Unbelievable.

Money-Saving-King

Emmelle wrote: »

Sorry no I don't think it is unfair at all

You are being unfair.

Emmelle wrote: »

I shall therefore look forward to adding my review to the 84 terrible reviews already given!

I'm going to find your review and comment linking to this thread to show your review is invalid.