Contactless card not doing contactless payments

Legacy_user

I had my new Santander debit card sent to me last week and told me to activate it, I needed to use in an ATM first. On Saturday, I just got a printed mini statement.

Yesterday, it was the first time i've been in a shop which accepts contactless payments. Held card over reader and it said card not authorised. I didn't have time to visit a branch today, so should I go in and get it looked into?

pmduk

Not had a problem with my Barclays c/l card, but I thought that you'd be prompted for the PIN before the transaction was denied. Have you used it for other payments or cash withdrawals? I actually touch the reader with my card

bryanb

You have to do a transaction at a Santander ATM to activate. Not just a statement.

Dobbibill

Hi,

Have you made any chip and pin transactions with it yet as on $antander website under FAQ's it says.......................... Use your contactless card for a normal Chip and PIN transaction at least once before making a contactless purchase (our way of making sure you have received your card).

Here's the link if you want to check out any other queries

http://www.santander.co.uk/csdlvlr/BlobServer?blobtable=MungoBlobs&blobkey=id&blobcol=urldata&blobheader=application%2Fpdf&blobheadervalue1=inline%3Bfilename%3DContactless+Cards_.pdf&blobwhere=1314018567348&blobheadername1=Content-Disposition

DB

dr_adidas01

As others have pointed out you have to make an actual chip and pin transaction..... this is common for nearly all contactless cards provided by most banks.

System

I have done about four chip n pin transactions before attempting a contactless payment