Cracked screen sony compact,common problem

deano72_2

Well big pat on the back for sony.. Sent the phone off for them assess, received an email about a week later saying your phone has been sent back.they have replaced the screen foc..
It's cs like this that I will consider to buy sony again, if they had not done this then I would of not touched them again.fair play :--)

mac.d

Cheers for posting the update deano72 & glad you got it sorted.

deano72_2

Thanks mate

wongataa

deano72 wrote: »

Iv got no choice really to repair it, as it has sentimental photos on there.

It's good that Sony fixed your screen but you don't need a working screen to get photos of a phone. You just need to plug it into a computer via the USB connection and you can browse the files on the phone with the computer and copy off anything you wish to save.

deano72_2

Wish I had known that, they wiped everything off which was bit surprising as they only changed screen which is plug and play.live and learn. Now all my pics gets backed up

crackfront

I've had a Sony Xperia Z3 Compact for 6 weeks. A hairline crack in screen has rendered the screen unusable. Vodafone sent the phone for repair under warranty. Repairers have said they will only repair for a charge of £144. I'm not prepared to pay this as the fault seems to be with the handset. I've never broken a phone in 20years and not dropped or misused the Sony. I'd welcome any advise on how to get phone repaired for free?

grumbler

The only way is to sue Vodafone.
However, it's impossible to predict the outcome.

MSE articles:

• Consumer Rights
• Small Claims Court

Silk

crackfront wrote: »

I've had a Sony Xperia Z3 Compact for 6 weeks. A hairline crack in screen has rendered the screen unusable. Vodafone sent the phone for repair under warranty. Repairers have said they will only repair for a charge of £144. I'm not prepared to pay this as the fault seems to be with the handset. I've never broken a phone in 20years and not dropped or misused the Sony. I'd welcome any advise on how to get phone repaired for free?

Why don't you do what the OP did and send it back to Sony to asses, they replaced the screen for free.

Paddyshepherd

Glad Sony's customer support could help you, I've had nothing but good experience from them myself. A lot of people seem to have issues though. I believe they do warn you about your data though, maybe you just didn't see it or maybe they missed it off - but it's due to data protection. If you left your SIM or SD card in then they destroy those too I believe.

deano72_2

It's weird how this has cropped up again..
Mine has done it again,same type of crack but on side of the phone this time.. Spoke to sony and it has 2yr warranty , will send it off again and await outcome and keep you posted