Can online retailer charge a 'usage fee' for a pushchair they are unable to replace?

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nickgjohnson wrote: »

I have had to return a pushchair to a major online retailer as it had a fault. It didn't stop the use but it was a fault none the less.


I was told that if they couldn't fix they would need to send to the supplier. I was subsequently told they it was not fixable, and 'suggested' I choose something else on their site up to that value as they have since stopped supplying the item.


The reality was that we wanted the same pushchair again, not only because we liked but because we already had multiple accessories for it, such as a car seat worth probably £150-£200.


The item cost £450 yet I'm being offer about £350 with them trying to charge a usage fee for the 11 months we've had the item. However if I choose something else on their site they will offer the full value.


Because of the delay we have gone out and bought the same push chair again from another retailer. I am half tempted to call their bluff and ask them to send the faulty item back to me with a partial refund!


I've never heard of a 'usage charge' before so wanted to check whether it was allowed.

Many thanks in advance for your help.


N.

Which retailer? It would be interesting to see their T&Cs.

Zandoni

George_Michael wrote: »

Well, it looked like well over 50% off the new price to me.
Okay, how about this one:

http://www.motorpoint.co.uk/VehicleAdvert/VAUXHALL/ASTRA/489805


A 2014 model Astra SRi (with a 2013 plate), under 7600 miles and selling for under 50% of the new price.
Provided you are willing to look around and maybe travel a bit, this sort of deal isn't too hard to find.

As with my previous car, dealers often give very good deals on demo cars once they are a few months old, especially if these are small vehicles that aren't generally used for company cars by the garage concerned.

Seems a good deal but that's a year old with twice the mileage.