Can online retailer charge a 'usage fee' for a pushchair they are unable to replace?

Zandoni

Money-Saving-King wrote: »

From what I read on here it seems actually most don't.

That's because people on here only come to complain.

shaun_from_Africa

Maybe the retailers that would give a 100% cash refund in the first year have taken this into account when pricing up their goods and charge a little extra to cover this possibility.

Like it or not, exceptional customer service does generally come at a price.
John Lewis for example allow you to return unwanted goods at any time and they also give a minimum of a 2 year guarantee on most electrical and electronic goods. There are many online retailers who sell cheaper than JL, but would I use them? No.
This is because I like the customer service offered by JL, customer service that I am ultimately paying for.

Maybe the retailer that the OP bought their pram from was the cheapest place they could find and they simply can't afford to give full refunds for goods that go wrong in the first 12 months.

SuperHan

Zandoni wrote: »

Yes I would. If something cost £450 and it will last as long as its needed then that's your total outlay.


If it goes wrong after 11 months and they only give you back £350 you will have to spend a further £100 when you buy another.


A lot of retailers don't do this so best to use them.

No, I think you'll find most retailers will offer you 100% of the price in store credit, and you will find it VERY difficult to make them budge and give you cash at all.

Most places would also press for refunds or replacements too.

That's what the retailer in the OP is doing, it's just the OP wanted cash.

Nowadays, I'd even be surprised if John Lewis gave you a full cash refund after a year of use.

sheramber

We bouht a tv from JL becaUSe of the 5 year guarantee.

When it broke we couldn't find our reciept to confirm when we bought it but JL customer service checked their records and found we had bought it 4years 10 months before.

They were unable to provide a service engineer to inspect it and repair - we live in a rural area 100 miles from the nearest large town- so they said they would replace it.

They asked up to choose another tv from their website. Due to prices dropping since we first bought our tv the new one was 1/3 of the Price of the original. We received the new tv- with another 5 year guarantee- and a repayment of the balance to the original cost.

Excellent service from JL.

halibut2209

Zandoni wrote: »

If it goes wrong after 11 months and they only give you back £350 you will have to spend a further £100 when you buy another.

Pretty sure you could easily find a 11-month old second-hand equivalent for less than the £350

Zandoni

halibut2209 wrote: »

Pretty sure you could easily find a 11-month old second-hand equivalent for less than the £350

That would depend if you are the sort of person who will buy secondhand, personally I wouldn't even consider it.

halibut2209

Then that's your tough luck. To expect a full refund for something 11 months old is patently absurd.

Zandoni

halibut2209 wrote: »

Then that's your tough luck. To expect a full refund for something 11 months old is patently absurd.

If it's still under warranty and it couldn't be fixed or replaced I'd certainly try my hardest to get a full refund. I realise that legally they can deduct for the time you have had it, but I know not all retailers do that.

gik

Zandoni wrote: »

That would depend if you are the sort of person who will buy secondhand, personally I wouldn't even consider it.

So you wouldn't buy or rent a house that had been previously occupied? Or a second hand car?

Zandoni

gik wrote: »

So you wouldn't buy or rent a house that had been previously occupied? Or a second hand car?

My house has a had a few owners and I buy new cars. Completely different to lower price objects.

If I buy new and it goes wrong I certainly wouldn't want to end up with a secondhand replacement.

If others want to accept that then fine, not for me though.