Laptop Keeps Freezing

NiftyDigits

Look here Page 58

You can use the built in diagnostic tools.

Fergie76

Ok, also just looked at my task manager and it says CPU usage 29% and Physical Memory is constantly 75% although I'm not doing anything.

Is the Sony software using my memory, therefore causing it to slow down?

Fergie76

Just away to uninstall Sony software now. I have Image Data Converter, PlayMemories Home and Sony Raw Driver.

NiftyDigits

Fergie76 wrote: »

Just away to uninstall Sony software now. I have Image Data Converter, PlayMemories Home and Sony Raw Driver.

Specifically VAIO Entertainment Platform

Fergie76

I have run the self diagnostics and it all passed, the only exception was that it said that there is previous errors in the HDD log.

I have now deleted the above Sony programmes and have no Sony or VAIO software left on my laptop.

Running online diagnostic test again, but it still seems to be stuck at step three - Install My Dell Client.

Fergie76

I've had 6 errors in the last hour and they are all on the Dell System Detect. Which probably explains why the online diagnostics is not working.

<Exception><Type>System.Reflection.TargetInvocationException</Type><Message><![CDATA[Exception has been thrown by the target of an invocation.]]></Message><Source><![CDATA[mscorlib]]></Source><StackTrace><![CDATA[ at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks)
at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture)
at System.Reflection.MethodBase.Invoke(Object obj, Object[] parameters)
at eSupport.Common.Client.Service.RequestHandlers.ClientServiceHandler.HandleGet(HttpListenerContext context)]]></StackTrace><Type>eSupport.Common.Client.Drivers.Exceptions.WMIFailureException</Type><Message><![CDATA[There was an error calling WMI]]></Message><Source><![CDATA[DellSystemDetect]]></Source><StackTrace><![CDATA[ at eSupport.Common.Client.Service.Global.ClientServiceLogic.GetServiceTag()]]></StackTrace><Type>System.NullReferenceException</Type><Message><![CDATA[Object reference not set to an instance of an object.]]></Message><Source><![CDATA[DellSystemDetect]]></Source><StackTrace><![CDATA[ at eSupport.Common.Client.Service.Global.ClientServiceLogic.GetServiceTag()]]></StackTrace><Method>getservicetag</Method><Service>clientservice</Service><UserAgent>Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/37.0.2062.120 Safari/537.36</UserAgent></Exception>

I have now deleted all Sony and VAIO software and it's still freezing.

NiftyDigits

Fergie76 wrote: »

I've had 6 errors in the last hour and they are all on the Dell System Detect. Which probably explains why the online diagnostics is not working.



I have now deleted all Sony and VAIO software and it's still freezing.

Have you run the usual scan for Malware? Using Malwarebytes AntiMalware for instance.

Fergie76

NiftyDigits wrote: »

Have you run the usual scan for Malware? Using Malwarebytes AntiMalware for instance.

I've not run it today, last ran it about a week ago. Never found anything.

I'll run it again now and see if it finds anything.

I have also used CCleaner free version.

I use Avast antivirus.

NiftyDigits

Fergie76 wrote: »

I've not run it today, last ran it about a week ago. Never found anything.

I'll run it again now and see if it finds anything.

I have also used CCleaner free version.

I use Avast antivirus.

Failing that, run a Windows Disk Check. If still no go, back up and clean install, rather than spending more time on it.
I suspect a memory(RAM) problem, but if Diagnostics says no, then reinstall the OS.

Fergie76

Thanks for your help. Really appreciated.