Iphone 5 all of a sudden using all of data allowance. Help please?

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Hi everyone

I'm wondering if someone can help me. I've recently moved and had a terrible signal until EE send me out a signal booster. I had no service at all for ten days until I got the booster 3-4 days ago. I have a 1.5gb data allowance per month and always have around 1.1-1.2 left per month left never less. Now since having no service and getting the booster my data allowance is going down quickly again ( it renewed last night) already I have used 0.1 of it. I know it doesn't sound much but like I said generally I always have 1.2gb of my allowance left at the end of the month.
Does anyone have any idea what could be causing this please? I've tried phoning EE and they just keep saying that I'm using it.
I have wifi at home also.

Thank you

Michelle
«13

Comments

  • Handsome90
    Handsome90 Posts: 505 Forumite
    edited 13 September 2014 at 4:31PM
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    iPhones have a built-in mobile data counter. You can reset the counter by going to settings>mobile data (cellular data)>reset statistics (can be found at the bottom). You can keep a note of the counter reading at different times (for example after coming home from work and before going to bed). This will tell you whether you are using mobile data even when wifi is available. There are apps that can measure internet data but I can't think of any at the top of my head.
  • michellen34
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    Great. Thank you I've reset that now and going to have a look for an app too.
  • happygirl148
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    not sure if this will help at all but if you want to use only wifi at home instead of your data allowance follow these steps


    1. Touch Settings.
    2. Touch Cellular. (maybe called mobile data on your handset)
    3. Touch the Data Roaming to change the setting (e.g., from on to off).
    4. Data roaming is now off.
    Touch Data roaming again to turn it on.
    5. To switch data off completely, touch the Cellular Data.(mobile data)
    6. Data services are now off.
    Touch Cellular Data (mobile data) again to turn data services on.
  • michellen34
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    Thanks happygirl. So should my data roaming be off or on please? Mine was off.

    It's just really weird how I had no signal for ten days then I get this signal booster and bam my data has ran out. Will be keeping an eye on my apps to just installed onavo so hopefully will find out what is going on
  • michellen34
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    Also my son has just said its because I don't turn 3/4g of when I get in the house. Could this have anything to do with it? I've never done this before and it's made no difference in the past to my data usage
  • happygirl148
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    Thanks happygirl. So should my data roaming be off or on please? Mine was off.

    It's just really weird how I had no signal for ten days then I get this signal booster and bam my data has ran out. Will be keeping an eye on my apps to just installed onavo so hopefully will find out what is going on

    data roaming should be off as that is what provides you internet if you go abroad and your mobile data connection should be turned off when at home so that your phone only uses wifi.


    I am not familiar with the signal boosters but according to EE website it appears that the signal booster is using your data allowance instead of your broadband and every call and text you send or make is using data.


    - A Signal Box uses broadband to create a signal, it will use some of your home broadband allowance. To give you a guide – a 20 minute call will use around 9MB. For an average household we predict the Signal Box will use around 500MB a month, but it depends how many calls you make and messages you send.

    When you use Signal Box, we recommend you connect to your home WiFi because it saves on your monthly data allowance and is generally faster.

    http://ee.co.uk/help/mobile-and-home-connections/checking-and-improving-your-network-coverage/signal-box/about-signal-box
  • datostar
    datostar Posts: 1,288 Forumite
    Name Dropper First Anniversary Combo Breaker First Post
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    I had a Windows Mobile 6.2 phone a few years ago with Orange (EE predecessor). At that time Orange were 'boosting' the voice signal on Windows Mobile 6.2 phones via any WiFi the phone was connected to. I had similar mysterious data useage which was costing me additional charges every month. This was actually integral to the phone's OS which had been modified by Orange. Intensive googling revealed that this WiFi signal boosting was also using the phone data allowance The only way I was able to get rid of it was to 'flash' the phone and install an earlier clean version of Windows 6.1 without the Orange additions. It rather sounds as if this so-called 'signal booster' might be doing something similar. EE/Orange have got previous for it!
  • michellen34
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    data roaming should be off as that is what provides you internet if you go abroad and your mobile data connection should be turned off when at home so that your phone only uses wifi.


    I am not familiar with the signal boosters but according to EE website it appears that the signal booster is using your data allowance instead of your broadband and every call and text you send or make is using data.


    - A Signal Box uses broadband to create a signal, it will use some of your home broadband allowance. To give you a guide – a 20 minute call will use around 9MB. For an average household we predict the Signal Box will use around 500MB a month, but it depends how many calls you make and messages you send.

    When you use Signal Box, we recommend you connect to your home WiFi because it saves on your monthly data allowance and is generally faster.

    http://ee.co.uk/help/mobile-and-home-connections/checking-and-improving-your-network-coverage/signal-box/about-signal-box

    Happy girl. Thanks for your reply. I did wonder if it was the signal box as this has only happened since I got it. It's plugged into my sky router and my wifi signal is on and full. I'm wondering like you said if somehow it's using my data. I'm not sure if it's even worth ringing EE again as they keep saying that I'm using it. I never stream or download either.
  • michellen34
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    datostar wrote: »
    I had a Windows Mobile 6.2 phone a few years ago with Orange (EE predecessor). At that time Orange were 'boosting' the voice signal on Windows Mobile 6.2 phones via any WiFi the phone was connected to. I had similar mysterious data useage which was costing me additional charges every month. This was actually integral to the phone's OS which had been modified by Orange. Intensive googling revealed that this WiFi signal boosting was also using the phone data allowance The only way I was able to get rid of it was to 'flash' the phone and install an earlier clean version of Windows 6.1 without the Orange additions. It rather sounds as if this so-called 'signal booster' might be doing something similar. EE/Orange have got previous for it!

    I have been reading a lot today about EE and mysterious data usage! It's what to do about it really, I either have a signal and able to make and receive calls and texts or or have my data eaten up every month!
  • cklass
    cklass Posts: 216 Forumite
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    The only thing you can do is switch your data off when you're at home and connect your phone to your wifi instead. Your phone needs to be connected to the internet to work with the signal booster, and because you're leaving your data on, it's using your mobile allowance to route calls and texts.

    You don't need your data on when you're at home as you've got a wifi connection. I'd recommend switching your data off whenever you're not actively using it anyway because it reduces the drain on your phone's battery.
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