Trying it on ?

thepedestrian

Update - They have now opened a case , stating it was not as described and wanting a partial refund - even after I have offered them a full refund on return twice and they have already left positive feedback for the item ?

thepedestrian

Actually to add a bit more history to the case - they originally messaged me after purchase ,saying that they couldn't send payment as the invoice was asking for postal payment - which they thought should have been by free post - but they didn't read the description properly ,which reads " buy two items ,pay for only one postage "

To me it seems blatantly obvious , that they didnt bother reading all the description regards postal discount and are now intent on getting the postage back ,plus a couple of quid on top for good measure ,all because they couldn't be asked to read the listing properly

campdave

In the case, tick return for refund option. You are not obligated to issue a partial refund.

sequence

Just leave them. You've told them to return for refund, nothing more you can do. Just ignore any further messages. They are clearly after a freebie.

techspec

I was at the PO the other week and a customer said "can i just have my parcel back a minute please - there's an hair on the packing and the buyer will want a partial refund".

Think i was the only person who was thinking how true - the rest just laughed.

Tick the box for a return - don't give in. At least your feedback is safe.

Not sure where you stand on defect if they don't return it.

thepedestrian

Further update to this saga - sorry ! - my mistake about them already leaving feedback - they havnt yet ( I was looking at the listing below that one )

Ok I offered to partial refund for "dry cleaning" but not the £4.99 asked for, offered £3.99
- they reply "we want £4.99"
replied - please send it back for full refund ( third time of asking )

- they reply "we want money in my bank before we send it "

loosing the plot now with these people = will be negged for sure but Im just about past caring to be honest .......any help .......please ?!.....

soolin

thepedestrian wrote: »

Further update to this saga - sorry ! - my mistake about them already leaving feedback - they havnt yet ( I was looking at the listing below that one )

Ok I offered to partial refund for "dry cleaning" but not the £4.99 asked for, offered £3.99
- they reply "we want £4.99"
replied - please send it back for full refund ( third time of asking )

- they reply "we want money in my bank before we send it "

loosing the plot now with these people = will be negged for sure but Im just about past caring to be honest .......any help .......please ?!.....

Take the advice already offered. If they escalate the case eBay will tell them to return it at those own cost for a full refund, don't talk to them anymore, just tick the box for a full refund on return.

thepedestrian

Thanks for the clarity - thought I was going nuts there for a while !

sequence

They're probably working on you thinking paying £4.99 is worth it to stop arguing with them. So don't argue with them anymore

thepedestrian

They have stated in two messages that if I dont " cough up " before they return it , they will wait until 10 th October to "get my money back from Paypal " - whats that all about ?

- why the 10th October ?? ,are they saying they can wear it for a month then get auto refunded ?