Trying it on ?

thepedestrian

Sent a shirt out ,the other week to someone who had won it , a few days later got an Ebay message that the shirt was received , but covered in dog hairs and stinking of sweat / unwashed ( nice ! )

said I was sorry that this had happened ( through gritted teeth ) - I distinctly remembered the item as being in a very clean / unworn / fresh condition - told them that I do not have any pets and that as the detailed close up pictures in the listing showed ,it was very clean - but would issue a full refund ,with all postage costs if they would like to return it - they then pointed out one picture in the listing that had one solitary 1cm hair on it

Sent my return details again , repeating full refund will be given and apologising for that ONE hair , then nothing, then suddenly a positive feedback from them saying " Many thanks - all ok " ( dsr unaffected )

!!!!!! ??

soolin

Something that was being discussed at work on Monday was that sometimes a simple 'I am sorry' is all an upset person needs.
Maybe it was as simple as that.

thepedestrian

Thats very true in a lot of cases - with me .....not sure about this Ebay
one though

thepedestrian

Had a feeling this wasnt over ! - another message today

"hi my miss wants to keep. the top so we going to put it into a dry cleaning which will cost her £4.99? so she would like a refund for the cost of the dry cleaning thank"

again !!!!!! ??

soolin

thepedestrian wrote: »

Had a feeling this wasnt over ! - another message today

"hi my miss wants to keep. the top so we going to put it into a dry cleaning which will cost her £4.99? so she would like a refund for the cost of the dry cleaning thank"

again !!!!!! ??

Stick to your guns, apologise again and tell them to return for a full refund, don't even mention the dry cleaning.

The more they ask the more you apologise and offer a full refund. It will drive them up the wall but as they have left feedback they cAn only now open a case and get told to return it anyway.

campdave

Advise you are happy to refund upon receipt.

thepedestrian

Good points - something like this maybe ?......

Hi - sorry I dont think Ebay rules will allow for a partial refund on an item that you have agreed was acceptable by leaving positive feedback for - you can still return to me at my address given previously for a refund though

Apology's again

Regards

glentoran99

Personally i would just ignore them now

thepedestrian

yes that is another option !

campdave

thepedestrian wrote: »

Good points - something like this maybe ?......

Hi - sorry I dont think Ebay rules will allow for a partial refund on an item that you have agreed was acceptable by leaving positive feedback for - you can still return to me at my address given previously for a refund though

Apology's again

Regards

Liklihood is a buyer like this knows full well partial refunds are possible.

Be polite and brief "As before, I am happy to refund in full upon return of item."

thepedestrian

Annoying to think that this might be the way things are trending on Ebay though ,in that they purchase an item and they really like it - but think they would like it a lot more if they could have it for nothing ! (free! post )