Ebay - Paid extra for first class postage but didn't receive it.

19lottie82

I ordered an item on Thursday morning that I needed for Saturday, so paid £4.95 to have sent first class, rather than the free second class option.

I received an eBay notification on Thursday afternoon saying my item had been dispatched and the estimated delivery was the next day, as you would expect with first class.

The item didn't arrive until this morning (timing consistent with being posted on Thursday 2nd class) and there was a self printed ebay postage label on it with a royal mail signed for sticker over it. I peeled back the signed for sticker and the corner of the printed label says second class.

I emailed the seller expressed my disappointment and asked for a refund of the £4.95 I had paid for first class delivery.

The seller mailed back saying it HAD been sent first class. I responded with a photo of the second class postage label.
They then came back and said it had been posted first class and the second class label was a "mistake". The delayed arrival time was due to "a holiday on Saturday" (?). And if I didn't want the item I could return it at my own cost, for a refund.

I sent a final reply asking again for a refund of my £4.95 so I don't need to open a case and leave appropriate feedback.

I have a feeling they won't play ball. Note this is an experience business seller with over 5K feedback (99.2% positive)

not sure how to proceed here, should I open an item not described case?

TIA

campdave

Edit - CBA

alykatz

In all fairness to the seller, 1st class does not guarantee next day delivery it never has.

If you wanted next day delivery you should have opted for a service that provided that.

And whilst sending second class isnt on at all, its nothing you can open a case for.
Request a refund of the differance between 1st and second class is all you could ask for.

19lottie82

alykatz wrote: »

In all fairness to the seller, 1st class does not guarantee next day delivery it never has.

If you wanted next day delivery you should have opted for a service that provided that.

And whilst sending second class isnt on at all, its nothing you can open a case for.
Request a refund of the differance between 1st and second class is all you could ask for.

Hi Alykatz, yes I appreciate this, but as I stated in my OP there is a 2nd class franking label on the package, which along with the second class delivery time frame, makes things pretty clear!

Again, as I stated in my OP, second class delivery was FREE. I paid £4.95 to upgrade the delivery to first class.

alykatz

19lottie82 wrote: »

Hi Alykatz, yes I appreciate this, but as I stated in my OP there is a 2nd class franking label on the package, which along with the second class delivery time frame, makes things pretty clear!

Again, as I stated in my OP, second class delivery was FREE. I paid £4.95 to upgrade the delivery to first class.

And as i stated you can ask for the postage element to be returned but there is no way you can force the seller to do this.
If you open a case all you will be told is to return tracked at your expense for a full refund.
Although to be fair this is not a reason to open a not as described case.
And 1st class can easily take a few days to arrive it happens to me all the time, 2nd class can take a good week.

red-boxer

If the item was sent signed for, the seller will have a receipt with the tracking number on, this will tell you if it was sent 1st or 2nd class, as even with a self printed ebay label, the signed for (recorded)parcels still have to go through the post office systems to issue a receipt

custardy

red-boxer wrote: »

If the item was sent signed for, the seller will have a receipt with the tracking number on, this will tell you if it was sent 1st or 2nd class, as even with a self printed ebay label, the signed for (recorded)parcels still have to go through the post office systems to issue a receipt

No they dont. They can go in post boxes or be collected.

kurgon

I'm not sure I agree with alykatz.
If you paid extra for 1st class, and it was sent 2nd then you have every right to reclaim this money. I would open a dispute and reflect ytour experience in the feedback.
It may not mean that it would have arrived by Saturday if it had been 1st, but that is a side issue.

pinkshoes

If they won't refund for first class, then just leave a big fat factual neg with 1* for postage.

alykatz

kurgon wrote: »

I'm not sure I agree with alykatz.
If you paid extra for 1st class, and it was sent 2nd then you have every right to reclaim this money. I would open a dispute and reflect ytour experience in the feedback.
It may not mean that it would have arrived by Saturday if it had been 1st, but that is a side issue.

Totally agree seller should repay, but op has already said they won`t.

And my point was a dispute for what ?
Item isnt NAD and besides which all ebay will do is say return at your own cost tracked for a full refund as i stated earlier.

There is no way to force the seller to just refund the postage element.

Accurate feedback is the really the only option if op wants to keep the item.

19lottie82

Thanks guys, I have opened a case, and will give ebay a call tonight to see what they advise / predict. I'll keep you updated of the outcome.