MyCSP incompetence

atush

Again little to no help, just regurgitating phone numbers where calls are not answered/returned and email contact which isn't returned.

I really see no Point in you posting here.

desthemoaner

atush wrote: »

So i guess CS taxpayers are happy paying compensation?

Would their tax liability diminish if they were not?

desthemoaner

atush wrote: »

If all this is so well known in the CS, poerhaps they should have

A left it to capita

B took time making new systems and training BEFORE any changeover. the changeover was I assume to save money, but instead is costing money. To all taxpayers. which means it was a bad decision poorly implemented.

In my experience we all know what mistakes are being made, but only those at senior level have the power to do something about them; and those people tend not to air their concerns in public, for obvious reasons. There remains a culture of trumpeting Good News from the rooftops, but playing down the effects on day to day CS work of IT issues or flawed procedures; and this tends to mean that broken systems are regularly patched up in the hope that problems will go away, where the only logical (and in the long term probably cheapest) solution is to discard them altogether.


Yes, you can blow the whistle, but its still not advisable to do so if at some point you intend to seek career advancement.

giroman

Like many others I had to wait several months to receive the payment of my lump sum and pension. I would encourage everyone to claim compensation once their case is resolved. I have just received a reasonable compensation offer. If mycsp are blitzed with compensation requests perhaps this will encourage them to improve their service.

Bernythedolt

giroman wrote: »

I have just received a reasonable compensation offer.

More details please, so I know where to pitch my compensation claim. I was inclined to use the same rate that HMRC levies on taxpayers who don't complete their returns on time or who pay up late.


How was your compensation calculated and was it to your own formula or one they suggested?

Bernythedolt

hyubh wrote: »

A hell of a lot of data has had to be migrated from one IT system to another, with new people then needing to be trained up to administer it. 'Teething problems' are to be expected, and if you think otherwise, presumably you have never been involved in a sizeable project involving big IT changes before.

This is a pretty flimsy excuse I'm afraid. Having spent an entire 40 year career in the forefront of IT and having experienced major database, platform and network migrations, yes one should always expect teething troubles -- and should always plan ahead for them accordingly!


The obvious one here, that even a child could have predicted, was the possibility that the new company might fail to meet upcoming pension retirement dates and that payments to pensioners may be in jeopardy. The equally obvious mitigation was to have some contingency plan in place to obviate this. Perhaps a short term interest-free loan funded by HM Government while they sort out the mess? Just one idea.


Instead they have forced through this half-baked, cretinous notion that they could save money by drastically cutting staff while somehow providing an improved service...


...with absolutely no thought about the fallout and how their upcoming pensioners are supposed to survive without any income and without the lump sum they were expecting at its due contracted date.


The Cabinet Office has remained remarkably silent on the issue and the mess is of their making! That shows their level of contempt for their staff and Civil service colleagues at large.


I maintain the man at the helm, the Minister for the Cabinet Office, Francis Maude MP, should resign immediately, having overseen this debacle.


Let's not make "teething trouble" excuses to cover for inept political bungling in the name of "improving" services.

Bernythedolt

Thanks for the PM, giroman, have replied in kind.

BoxerfanUK

As a retired/re-employed pensioner in 'Classic' I wrote to MyCSP on 4th August 2014 with three questions I had about the scheme. I sent the letter recorded signed for, and a week later received an acknowledgement that the letter had been received and passed to the scheme managers for further guidance........ SIX MONTHS later I'm still awaiting a reply! I e-mailed them on Friday to chase this up and still no reply as yet!!!

William_Mateless

Reading these threads is making me very nervous, I left the ministry of justice in December, having given required notice, little did I know that my notice was coinciding with the transfer from Capita over to mycsp.
Its now February and I have had not a penny of pension, getting quite hungry, living off savings and Aldi broccoli.
I wa stold today after my latest 25 min wait that my case was again being "escalated" and someone would contact me within 48 hours. I am not hopeful

icedjem

I know of 5 people who are having major problems with mycsp.

1. No forecast, waited for over 9 months and despite several phone calls still no reply.
2. No pension or lump sum after 2 months
3. No pension or lump sum after 3 months
4. No application forms, going to live abroad and needs her pension to get a resident permit if her pension and lump sum are not received on time will have to leave her new husband and return to the Uk. Will also not be able to pay a mortgage on a house in the UK currently on sale. When explained to the CSP, no sympathy p.s recovering from cancer as well.
5. And me. got my lump sum too early and also pension too early both paid at wrong amounts (october) 25 plus telephone calls, spoken to supervisors, emails ignored. Escalated numerous times. One return phone call in mid December which seemed hopeful but no more contact.

Staff like robots, might as well put an automated message on the site 'leave your query, we will escalate it, then ignore it'

The person posting from mycsp advising to contact by email is having a laugh.