Ebay query feel I have been mis-sold an item

rubynoodles

Hi I am hoping to get some advice.

A couple of days ago a purchased a ladies Barbour jacket on Ebay.

The listing was described as a size medium and BNWT. It is from a private seller and I paid £50 as a 'buy it now'.

I received the item today and tried it on only to find it was quite tight (I don't normally have a problem with medium) when I checked the label clearly says 'S'.

I contacted the seller and explained this to her and requested that I return it to her for a refund.

The seller has replied saying that she has a no returns policy and as the money goes straight into her savings not current account she is unable to refund?!! She also said that the person she bought the jacket from told her it was a medium and she suggested that I resell it on ebay!!

Does anyone know what ebays' no returns policy actually means as I assumed it meant no returns for frivolous reasons rather than it being mis-sold as I believe it has been.

PS I also have strong suspicions its a fake as it is a little shoddy in places but I can't prove that.

*Rainbow*Warrior*

It doesn't matter if the seller says she doesn't accept returns. Ebay's policy will override that. If she listed it as medium and it's clearly small then you can open a case with ebay saying it's snad (significantly not as described). You will have to return it trackable so you get proof if delivery and ebay will force her to refund you.

Ms_Chocaholic

Yes do as Rainbow Warrior suggested.

Unless you bought it for a really good price and can make a few ££ on selling it on yourself.

gik

rubynoodles, there's a dedicated ebay board here:-


http://forums.moneysavingexpert.com/forumdisplay.php?f=40


The folk over there will tell you the best way to proceed if you repost.

Colin2511

Open up an item not as described case on ebay - they will then either refund or more likely say you can return for a refund- you will have to pay for the return of the item (and I would send it tracked), but at least you can get the £50 back


Although you should not have to pay for the return postage the ebay system does not have a mechanism to force this, so you might be down the return postage


was this seller a business/ retailer or private?

Caz3121

Colin2511 wrote: »

was this seller a business/ retailer or private?

rubynoodles wrote: »

It is from a private seller and I paid £50 as a 'buy it now'.

OP stated private seller

prowla

Not accepting returns does not cover the situation where the seller has mis-sold an item.

Otherwise people could advertis things and send something completely different and say "soz - no returns!".

If it was advertised as medium and is actually a small then it most certainly can be returned for a refund.

In this instance it is likely to be a mistake by the seller, rather than a deliberate attempt to diddle you, but the result is the same from your perspective.

(As already advised), open a not as described case.

You will win.

Open the case asap and the seller should not be able to take out the funds pending resolution.

The annoying thing is that you will typically have to pay the return postage, but I have successfully reversed that in the past.

rubynoodles

Thanks all for your replies.

The seller has reluctantly agreed for me to return the item but is taking her time replying back with her address!

Am a bit peeved that I will have to pay for returns but I just want my £50 back.

I will also open a case up on Ebay just to safe guard myself.

prowla

rubynoodles wrote: »

Thanks all for your replies.

The seller has reluctantly agreed for me to return the item but is taking her time replying back with her address!

Am a bit peeved that I will have to pay for returns but I just want my £50 back.

I will also open a case up on Ebay just to safe guard myself.

Yes, open the case; it just formalises the process and also focuses the seller's attention.

rubynoodles

I don't understand why she is being so awkward I paid £50 for the jacket and £3 for p&p (which obviously shows up on my paypal account) but she is saying that she will only pay me £51 back as this is all that went into her account??

I hate to quibble over a couple of pound but it the principal and I will already be out of pocket because of the return cost.

Puttytat

Don't worry about the amount she's offering, you will automatically get the full cost back. She will not get the option to change the amount.

Open a case with eBay, escalate as soon as, if memory serves me correct, eBay will provide you with the seller's address to return and then send it tracked back to her. Once you have the tracking number, enter this on eBay and then once it shows as delivered on RM, update the case and eBay will force the refund.
Sounds a lot of work, but in reality, it isn't really.