Arghhhhhhhhhhhh

mrs_sparrow

After getting down to just ONE defect in 3 months I have 5 cases opened this week for Items Not Received.

So, are people too impatient all of a sudden or are the Royal Mail rubbish this week and deliveries are taking longer. no-one has used the 'other' form, just INR. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

I closed for 2 weeks start of August, not a sausage and no claims opened for INR, everyone was more than happy to wait, but since September 1st I have had 5 claims opened for non-arrival, todays 'INR' was for an item sent 1st class on WEDNESDAY. WTH, it has been 2 days!!???? Last one just got a narky message for opening the case so quickly.

I think I am just going to ban anyone that opens these cases so quickly from bidding on my items ever again.

celestius

mrs_sparrow wrote: »

After getting down to just ONE defect in 3 months I have 5 cases opened this week for Items Not Received.

So, are people too impatient all of a sudden or are the Royal Mail rubbish this week and deliveries are taking longer. no-one has used the 'other' form, just INR. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

I closed for 2 weeks start of August, not a sausage and no claims opened for INR, everyone was more than happy to wait, but since September 1st I have had 5 claims opened for non-arrival, todays 'INR' was for an item sent 1st class on WEDNESDAY. WTH, it has been 2 days!!???? Last one just got a narky message for opening the case so quickly.

I think I am just going to ban anyone that opens these cases so quickly from bidding on my items ever again.

I have not had any for ages which is unusual, probably get a few in one go like you!

Have you just started selling a new line of high risk items?

campdave

It's frustrating for you, but when presented with the option "I haven't received my item" or "other", a buyer who hasn't received their item is naturally going to select the former. It's ebay's fault, not the buyers. I'd caution against unpleasant responses as you could end up with a nice red dot to go with your defect. Whilst it may not have any more affect on your account, it looks worse to a potential buyer.

mrs_sparrow

celestius wrote: »

I have not had any for ages which is unusual, probably get a few in one go like you!

Have you just started selling a new line of high risk items?

No, same stuff as usual.

mrs_sparrow

campdave wrote: »

It's frustrating for you, but when presented with the option "I haven't received my item" or "other", a buyer who hasn't received their item is naturally going to select the former. It's ebay's fault, not the buyers. I'd caution against unpleasant responses as you could end up with a nice red dot to go with your defect. Whilst it may not have any more affect on your account, it looks worse to a potential buyer.

Apparently they are clicking a 'where is my items link' and it is being sent to a claim right away, all have said that they have not asked to open a case, or be aware of it.

I've had someone else contact me to say their item has not arrived (but using the other option) so clearly the mailing bag has gone astray. I am going to go through all my sales to night and contact everyone, see who has - or does not, have theirs.

I have details on how to contact me in both the confirmation of order and dispatch emails, why is no-one reading them anyway?

I am seriously thinking of setting my delivery date to 3 days and 2nd class to stop these stupid Royal mail 'estimate dates' on postage as these are making people claim INR.

I did send a reply asking why she had opened a case within 48 hours as it was unnecessary to do this and she replied that I was being rude and unprofessional in my reply for asking her about the case and the case in no way affect my account as she had them opened against her a seller - so I set her right on a few things in that respect, so I know where that is going anyway.

soolin

Mrs_sparrow I already block buyers who ask about delayed items ridiculously early, and always block those who open a case.

mrs_sparrow

Hmmmm, I am wondering if there is some internal protest going on in regards to the Sunday deliveries. The non-arrival parcels are from different days.... Monday, Tuesday and Wednesday. The RM workers would not do that, would they? I am going to email everyone tinight and find out who else has not received their items.

mrs_sparrow

soolin wrote: »

Mrs_sparrow I already block buyers who ask about delayed items ridiculously early, and always block those who open a case.

If they open a case I always do yes, but these customers are adamant they did not know they were opening a case, they clicked a 'where is my items link' and thought it would just go through to send a message and then the case had been filed. Different customers, same story.

TKPeters

mrs_sparrow wrote: »

After getting down to just ONE defect in 3 months I have 5 cases opened this week for Items Not Received.

So, are people too impatient all of a sudden or are the Royal Mail rubbish this week and deliveries are taking longer. no-one has used the 'other' form, just INR. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

I closed for 2 weeks start of August, not a sausage and no claims opened for INR, everyone was more than happy to wait, but since September 1st I have had 5 claims opened for non-arrival, todays 'INR' was for an item sent 1st class on WEDNESDAY. WTH, it has been 2 days!!???? Last one just got a narky message for opening the case so quickly.

I think I am just going to ban anyone that opens these cases so quickly from bidding on my items ever again.

If you've sent it tracked & it shows delivered, then you would win any INR case.

Due to the fraud on eBay, all our items are sent tracked with our courier & this includes GPS Geocodes when the delivery is made / Signature obtained, its great fun when we get one & the Geocodes shows the buyers front doorstep

campdave

mrs_sparrow wrote: »

Hmmmm, I am wondering if there is some internal protest going on in regards to the Sunday deliveries. The non-arrival parcels are from different days.... Monday, Tuesday and Wednesday. The RM workers would not do that, would they? I am going to email everyone tinight and find out who else has not received their items.

Sunday deliveries are only in and around London, so if your INRs are based there it's a fraction of a possibility, but if they're elsewhere, that's unlikely.

mrs_sparrow

All of Monday's mail is missing. I have had 2 more messages (thank goodness just messages) asking where items are and no feedback at all for those items. I've apologised to the last buyer who opened a case and it's fine.

I am so peed off - as I have a business account I get no refund for it, not only have I lost the stock but if it is not found I'll have to do £500 in refunds and the postage cost me £60. So that is around £800. I am gutted.

I am contacting me all of the buyers now, I have to email every postal address of the items to the manager at RM and then I am off to sit in the corner and weep and hope they find them.

I am not sure what I was honestly more stunned at, the fact that the RM manager did not even know what my sales order confirmation was (when I showed him the confirmation he asked what is that and where did you get it from, also, he did not even know what Worldwide Parcel Zone 2 was!!!) as I hand one of them in every day with my post so what are they doing with it, or that he said 'I don't know what to do about this'. I told him he needed to find out where it was.