Arghhhhhhhhhhhh

custardy

mrs_sparrow wrote: »

All of Monday's mail is missing. I have had 2 more messages (thank goodness just messages) asking where items are and no feedback at all for those items. I've apologised to the last buyer who opened a case and it's fine.

I am so peed off - as I have a business account I get no refund for it, not only have I lost the stock but if it is not found I'll have to do £500 in refunds and the postage cost me £60. So that is around £800. I am gutted.

I am contacting me all of the buyers now, I have to email every postal address of the items to the manager at RM and then I am off to sit in the corner and weep and hope they find them.

I am not sure what I was honestly more stunned at, the fact that the RM manager did not even know what my sales order confirmation was (when I showed him the confirmation he asked what is that and where did you get it from, also, he did not even know what Worldwide Parcel Zone 2 was!!!) as I hand one of them in every day with my post so what are they doing with it, or that he said 'I don't know what to do about this'. I told him he needed to find out where it was.

RM manager where?

mrs_sparrow

custardy wrote: »

RM manager where?

At the sorting office where I drop my mail every day. The only one for miles around.

How he has never seen an OBA order confirmation before is beyond me. This lists out how many items I have sent LL, SP and overseas. He did not know any of the categories either. I did not think he could have been a manager.

custardy

mrs_sparrow wrote: »

At the sorting office where I drop my mail every day.

How he has never seen an OBA order confirmation before is beyond me.

Well lets sort out what you mean.
Mail centre or delivery office?
If its a delivery office then they have very little to do with PPI etc
A delivery office is concerned with delivery (obviously) and in some cases collections.
A delivery manager doesn't need to know about World zones or anything like it. The MCs have revenue protection to deal with PPI etc. For collections the drivers only need to ensure paperwork is present and the bags open.
Why would a delivery office manager (who has plenty of roles to deal with as it is) be fully versed on business products?
There are whole depts in RM to deal with such matters..

[Deleted User]

mrs_sparrow wrote: »

All of Monday's mail is missing. I have had 2 more messages (thank goodness just messages) asking where items are and no feedback at all for those items. I've apologised to the last buyer who opened a case and it's fine.

I am so peed off - as I have a business account I get no refund for it, not only have I lost the stock but if it is not found I'll have to do £500 in refunds and the postage cost me £60. So that is around £800. I am gutted.

I am contacting me all of the buyers now, I have to email every postal address of the items to the manager at RM and then I am off to sit in the corner and weep and hope they find them.

I am not sure what I was honestly more stunned at, the fact that the RM manager did not even know what my sales order confirmation was (when I showed him the confirmation he asked what is that and where did you get it from, also, he did not even know what Worldwide Parcel Zone 2 was!!!) as I hand one of them in every day with my post so what are they doing with it, or that he said 'I don't know what to do about this'. I told him he needed to find out where it was.

Poor you, what a nightmare. Do hope you get it sorted, that's a lot of money to be out of pocket.

As for 'I don't know what to do about this', I'm guessing you won't get much help forthcoming from that direction. Hopeless.

mrs_sparrow

custardy wrote: »

Well lets sort out what you mean.
Mail centre or delivery office?
If its a delivery office then they have very little to do with PPI etc
A delivery office is concerned with delivery (obviously) and in some cases collections.
A delivery manager doesn't need to know about World zones or anything like it. The MCs have revenue protection to deal with PPI etc. For collections the drivers only need to ensure paperwork is present and the bags open.
Why would a delivery office manager (who has plenty of roles to deal with as it is) be fully versed on business products?
There are whole depts in RM to deal with such matters..

Good grief, the attitude of your *don't give a toss* post just sums things up nicely for me, thanks.

If there is a manager of that office that I am handing goods to that are being dispatched elsewhere for delivery, you would like to think those people would know what to do if it is clear that the whole bag has not arrived instead of saying 'I don't know what to do'. Well, is there anyone there that is?

And a Manager, working for the Royal Mail, who does not need to know where worldwide zone 2 is? Seriously?? Give me strength.

And what are they doing with the paperwork I hand them every day I cannot be the only person around here that has an OBA.

Oh, and I use the same services that I would buy from the Post Office, but at a business rate, these names are the ones that most mail gets sent under, you would expect that someone working that high up would know what the basic mail delivery services are.

mrs_sparrow

Deleted_User wrote: »

Poor you, what a nightmare. Do hope you get it sorted, that's a lot of money to be out of pocket.

As for 'I don't know what to do about this', I'm guessing you won't get much help forthcoming from that direction. Hopeless.

Hopeless indeed. Apparently, according the the ex-postie, the manager has enough to do, he does not need to be dealing with the likes of me. Apparently, I have to find someone else to deal with it, only problem is, even they do not know who that is.

custardy

mrs_sparrow wrote: »

Good grief, the attitude of your *don't give a toss* post just sums things up nicely for me, thanks.

If there is a manager of that office that I am handing goods to that are being dispatched elsewhere for delivery, you would like to think those people would know what to do if it is clear that the whole bag has not arrived instead of saying 'I don't know what to do'. Well, is there anyone there that is?

And a Manager, working for the Royal Mail, who does not need to know where worldwide zone 2 is? Seriously?? Give me strength.

And what are they doing with the paperwork I hand them every day I cannot be the only person around here that has an OBA.

Oh, and I use the same services that I would buy from the Post Office, but at a business rate, these names are the ones that most mail gets sent under, you would expect that someone working that high up would know what the basic mail delivery services are.

Seems you have trouble reading.
You questioned he/she not knowing the services.
Those are the services you yourself state you buy at a Post Office
They have no need to know about world services etc.
Their remit is a DO. If you like I can break down what a DO manager is required to cover.


Im not sure how a manager in a DO is 'high up'.
I never said anything about not dealing with you,more you questioning their knowledge.

However as I am pigeon holed as a mere ex postie. I am far too lowly to offer you any form of practical advice. you would need someone far higher in the RM hierarchy.

So good luck with that.

SlowCooker

custardy wrote: »

There are whole depts in RM to deal with such matters..

So, RM manager shouldn't be blamed for knowing nothing about nothing; it's the customer who should be blamed for not knowing which departments in RM deal with what. If this is RM logic, no wonder OP's parcels were lost.

custardy

SlowCooker wrote: »

So, RM manager shouldn't be blamed for knowing nothing about nothing; it's the customer who should be blamed for not knowing which departments in RM deal with what. If this is RM logic, no wonder OP's parcels were lost.

So an RM manager should know everything about everything?
You know nothing of what's gone on or the operation.

The DO manager has one function for the OP. To clear the mail from the unit to the feeds.
I'm sure its much easier to say they should know about the cost of a packet via airmail to Beijing.
However in the real world,they cant know every function of RM.
In the OPs eyes its seems they should.
Anyway,you obviously have no information for the OP and I'm under qualified.

theonlywayisup

mrs_sparrow wrote: »

All of Monday's mail is missing. I have had 2 more messages (thank goodness just messages) asking where items are and no feedback at all for those items. I've apologised to the last buyer who opened a case and it's fine.

I am so peed off - as I have a business account I get no refund for it, not only have I lost the stock but if it is not found I'll have to do £500 in refunds and the postage cost me £60. So that is around £800. I am gutted.

I am contacting me all of the buyers now, I have to email every postal address of the items to the manager at RM and then I am off to sit in the corner and weep and hope they find them.

I am not sure what I was honestly more stunned at, the fact that the RM manager did not even know what my sales order confirmation was (when I showed him the confirmation he asked what is that and where did you get it from, also, he did not even know what Worldwide Parcel Zone 2 was!!!) as I hand one of them in every day with my post so what are they doing with it, or that he said 'I don't know what to do about this'. I told him he needed to find out where it was.

If you can trace the missing mail to a day/sack then your local DO is not where you need to be voicing your concerns. The DO doesn't need to have any knowledge of your OBA and how you send your mail. It is merely a 'drop off' station for your convenience.

You need to ring the business helpline and ask them to help. I send all of mine Royal Mail Tracked, but even then a sack can get lost/delayed. Fortunately I can see which part of the system it was last at and start to chase it from there.

Do you not have a business account manager? Mine is always at the end of his email/mobile and will often call the delivery office or mail centres to chase lost/delayed sacks.