Arghhhhhhhhhhhh

ravenjet

mrs_sparrow wrote: »

And what are they doing with the paperwork I hand them every day I cannot be the only person around here that has an OBA.

Do you hand your paperwork across to them? I was told it always has to go within one of the bags and that bag has a "P" put on the green/red label to indicate the paperwork is within.

mrs_sparrow

The manager at the Royal Mail has given me a fake email address and the stuff I am trying to send is bouncing back. I am so annoyed!! Dealing with that this morning.

mrs_sparrow

ravenjet wrote: »

Do you hand your paperwork across to them? I was told it always has to go within one of the bags and that bag has a "P" put on the green/red label to indicate the paperwork is within.

No, at our sorting office they do not even want the paperwork and when I started they told me they did not need it but then my business manager visted me and told me it should be in the bag. That is all I have ever been told. I do put it in the bag - when I go in with the book I show them the paperwork (to prove I have paid for the service) and they just put it in the bag without even checking it. I have no idea what they do with it, I have to tell half of them how to stamp and sign the book for tracked/insured services else they rip the page out and just give it back to me. :cool:

mrs_sparrow

theonlywayisup wrote: »

If you can trace the missing mail to a day/sack then your local DO is not where you need to be voicing your concerns. The DO doesn't need to have any knowledge of your OBA and how you send your mail. It is merely a 'drop off' station for your convenience.

You need to ring the business helpline and ask them to help. I send all of mine Royal Mail Tracked, but even then a sack can get lost/delayed. Fortunately I can see which part of the system it was last at and start to chase it from there.

Do you not have a business account manager? Mine is always at the end of his email/mobile and will often call the delivery office or mail centres to chase lost/delayed sacks.

I am not sure, I am dealing with this today. As before, the man I spoke to on Saturday (and business managers do not work on Saturday) has given me a fake email address.

It's Monday - I needed to clean my house and have a coffee first after the school run!! Now I can start working.

The manager I spoke to on Saturday said he was going to chase the main sorting office, however, as he has given me false details I cannot even contact him without driving down there, which I have to do today anyway. If I am dropping the bag there, the least they can do is check they have not stuck it in a corner and forgotten about it quite frankly!!

mrs_sparrow

custardy wrote: »

Seems you have trouble reading.
You questioned he/she not knowing the services.
Those are the services you yourself state you buy at a Post Office
They have no need to know about world services etc.
Their remit is a DO. If you like I can break down what a DO manager is required to cover.

Im not sure how a manager in a DO is 'high up'.
I never said anything about not dealing with you,more you questioning their knowledge.

However as I am pigeon holed as a mere ex postie. I am far too lowly to offer you any form of practical advice. you would need someone far higher in the RM hierarchy.

So good luck with that.

Yeah, so good luck with what. He gave me a fake email address so he does not have to deal with anything. How professional.

I cannot even be bothered to argue with you - a manager clearly means nothing in the RM and most places you have to work your way up to that position by proving your worth in the company. As you are an EX postie, so maybe the way they deal with things has changed. You are always so aggressive in your replies, I've put you on my ignore list now. Thanks anyway, it's not actually been mush help the stuff you are spouting on about.

mrs_sparrow

So, my area has no business manager and, the 'dedicated business customer service department' say all I can do it 'wait' for 15 days, and if they are missing I am not entitled to any compensation either. So basically, it is tough sh*t!! There is nothing else I can do about it and no-one is interested.

Marvellous. Just Marvellous. Thank god I am not paying for this service..... oh, yeah......

patacake58

mrs_sparrow wrote: »

If they open a case I always do yes, but these customers are adamant they did not know they were opening a case, they clicked a 'where is my items link' and thought it would just go through to send a message and then the case had been filed. Different customers, same story.

This may enlighten you more to what is happening with buyers opening inr claims unknowingly mrs sparrow

http://community.ebay.co.uk/t5/Business-Seller-Board/INRs-cases-amp-the-innocent-opening-of-cases-by-naive-buyers-are/m-p/3639741#U3639741

celestius

mrs_sparrow wrote: »

So, my area has no business manager and, the 'dedicated business customer service department' say all I can do it 'wait' for 15 days, and if they are missing I am not entitled to any compensation either. So basically, it is tough sh*t!! There is nothing else I can do about it and no-one is interested.

Marvellous. Just Marvellous. Thank god I am not paying for this service..... oh, yeah......

How awful. I get annoyed when one parcel goes missing as like you I don't get compensation, but a whole bag does not bear thinking of! Think I would be closing my O.B.A. if that happened!

I always staple my paperwork to the outside of the bag - my local P.O. does not bother checking anything, it goes straight to the back room and off to Swindon.

[Deleted User]

What shocking service. Really poor. I will keep my fingers crossed for you that the parcels eventually turn up.

supersaver09

campdave wrote: »

It's frustrating for you, but when presented with the option "I haven't received my item" or "other", a buyer who hasn't received their item is naturally going to select the former. It's ebay's fault, not the buyers. I'd caution against unpleasant responses as you could end up with a nice red dot to go with your defect. Whilst it may not have any more affect on your account, it looks worse to a potential buyer.

Yes i agree.
I had a buyer open a INR case recently and i really don't think they knew you will get a defect for them doing this!
Ebay have made it, so they now open cases automatically.
Some people are clued up and message you directly, but a lot of New or Green Buyers haven't got a clue!

The only thing i can think of doing to try to prevent this, is to maybe put something in your listings along the lines of "If you have ANY problems at all with your transaction, please message me directly first".

[Imagine what it'll be like at Christmas, with the fabulous R. Mail Xmas service?
Maybe i'll "shut up shop" for a couple of weeks around that time. ]