Restaurants playing music too loud

pendragon_arther

gunsandbanjos wrote: »

I did used to love customers asking us to turn the music down, we even had people asking us to turn it off

So you derived some sort of perverse pleasure from annoying people? Can I humbly suggest you return for further customer service training. You forget it's the punter who pays your salary.

pendragon_arther

Money-Saving-King wrote: »

But it would be apparent from when you walked in. And its also so easy to find reviews of the ambiance of an establishment online. There is quite literally is no excuse for not knowing what the place you want to eat in is going to be like.

It looks like you're either being deliberately provocative for no reason or your rocket science brain has turned into the Python parrot sketch:
C: Never mind that, my lad. I wish to complain about this parrot what I purchased not half an hour ago from this very boutique.

O: Oh yes, the, uh, the Norwegian Blue...What's,uh...What's wrong with it?

C: I'll tell you what's wrong with it, my lad. 'E's dead, that's what's wrong with it!

O: No, no, 'e's uh,...he's resting.

C: Look, matey, I know a dead parrot when I see one, and I'm looking at one right now.

O: No no he's not dead, he's, he's restin'! Remarkable bird, the Norwegian Blue, idn'it, ay? Beautiful plumage!

C: The plumage don't enter into it. It's stone dead.

O: Nononono, no, no! 'E's resting!

C: All right then, if he's restin', I'll wake him up!

(shouting at the cage)

'Ello, Mister Polly Parrot! I've got a lovely fresh cuttle fish for you if you show...(owner hits the cage)

O: There, he moved!

C: No, he didn't, that was you hitting the cage!

O: I never!!

C: Yes, you did!

O: I never, never did anything...

C: (yelling and hitting the cage repeatedly) 'ELLO POLLY!!!!!

Testing! Testing! Testing! Testing! This is your nine o'clock alarm call!

(Takes parrot out of the cage and thumps its head on the counter. Throws it up in the air and watches it plummet to the floor.)

C: Now that's what I call a dead parrot.

O: No, no.....No, 'e's stunned!

C: STUNNED?!?

O: Yeah! You stunned him, just as he was wakin' up! Norwegian Blues stun easily, major.

C: Um...now look...now look, mate, I've definitely 'ad enough of this. That parrot is definitely deceased, and when I purchased it not 'alf an hour ago, you assured me that its total lack of movement was due to it bein' tired and shagged out following a prolonged squawk.

O: Well, he's...he's, ah...probably pining for the fjords.

C: PININ' for the FJORDS?!?!?!? What kind of talk is that?, look, why did he fall flat on his back the moment I got 'im home?

O: The Norwegian Blue prefers kippin' on it's back! Remarkable bird, id'nit, squire? Lovely plumage!

C: Look, I took the liberty of examining that parrot when I got it home, and I discovered the only reason that it had been sitting on its perch in the first place was that it had been NAILED there.

(pause)

O: Well, o'course it was nailed there! If I hadn't nailed that bird down, it would have nuzzled up to those bars, bent 'em apart with its beak, and VOOM! Feeweeweewee!

C: "VOOM"?!? Mate, this bird wouldn't "voom" if you put four million volts through it! 'E's bleedin' demised!

O: No no! 'E's pining!

C: 'E's not pinin'! 'E's passed on! This parrot is no more! He has ceased to be! 'E's expired and gone to meet 'is maker!

'E's a stiff! Bereft of life, 'e rests in peace! If you hadn't nailed 'im to the perch 'e'd be pushing up the daisies!
'Is metabolic processes are now 'istory! 'E's off the twig!
'E's kicked the bucket, 'e's shuffled off 'is mortal coil, run down the curtain and joined the bleedin' choir invisibile!!

THIS IS AN EX-PARROT!!

Imagine the scenario. A couple walk into an establishment never having set foot in it before. Are you still with me? Okay, and the music is turned down to what many over a certain age would consider to be reasonable and the place looks quite nice. They order some drinks and food and sit at a table enjoying the ambience. They enjoy their conversation and their food arrives and then the music gets turned up by the staff behind the bar because an awful lot of bar staff do this for their own entertainment completely unconcerned about the patrons' comfort. After all their level of intelligence is not always to a physics degree level. Now the couple's enjoyment has been tarnished and the reason they went out for a nice meal was to broker their fragile marriage. They have to shout now over the booming loudspeakers and this causes a certain amount of stress and by the time they can bear no more of this changed environment they argue all the way home and the next day seek legal advice of getting a divorce. Can you see what the bar staff have done now?

fluffnutter

Excessively loud music which is foisted on people can cause health problems aside from a damage to hearing. It raises cortisol and adrenaline levels and in some susceptible people this can lead to really very serious problems indeed, mainly heart attacks. The WHO attributes around 200,000 preventable deaths a year to loud and intrusive noise.

Azari

I think you two are talking at cross purposes.

You will be unlikely to measure any difference in volume due to cancellation effects because, as MSK says, music, by its very nature, consists of multiple frequencies.

However, in a room where there are people, furnishings (particularly soft furnishings) and pillars, etc., you will be very likely to get different sound levels in different places. And even the perceived noisiness of a particular location will change depending on the spread of frequencies in the music as lower frequencies are more pervasive.

Abbafan1972

I hate loud music in shops as well, I don't mind background music, but when it's too loud you can't hear yourself think it puts me off shopping there.

Shoe Zone is one of the worst.

Last time I was in the Sutton Coldfield store, even the staff had to shout to communicate with each other!

daytona0

pendragon_arther wrote: »

So you derived some sort of perverse pleasure from annoying people? Can I humbly suggest you return for further customer service training. You forget it's the punter who pays your salary.

Points:

1. Probably company policy to have music on at that volume, so unlikely that the user was "annoying people" deliberately

2. What you think/post on an anonymous forum does not necessarily translate to what you say to the face of customers, or how your customer service skills come across as

3. Not strictly true that the punter pays your salary! You need to consider any additional funding which contributes to wages (especially with apprenticeships etc). Also, if you are employed for a branch which is consistently losing money then you are being paid by the company because there won't be enough profit from your shop to cover wages. Many companies have unprofitable branches which remain open for various reasons. Whilst you may argue that the business would not exist without punters, there may not be any impact at all from the punters who come into contact with the poster such that he will still get paid even if 0 punters come through the door.

forgotmyname

pendragon_arther wrote: »

So you derived some sort of perverse pleasure from annoying people? Can I humbly suggest you return for further customer service training. You forget it's the punter who pays your salary.

Why are you trying to start an argument on a 5 month old thread?

pendragon_arther

forgotmyname wrote: »

Why are you trying to start an argument on a 5 month old thread?

Because the posters above mime have deleted their posts which is why this post showed up as current on the first page.

Money-Saving-King

pendragon_arther wrote: »

Because the posters above mime have deleted their posts which is why this post showed up as current on the first page.

No yours was the first new one. The forum team deleted some posts but no one posted before you did on Saturday night.

Azari

Money-Saving-King wrote: »

No yours was the first new one. The forum team deleted some posts but no one posted before you did on Saturday night.

I recollect seeing a new post above Pendragon's.

The snarky one of yours that got deleted was after, though.