Restaurants playing music too loud

geerex

Happened to me last night in a Blackhouse restaurant. Sat us at a table right in the firing line of a speaker playing music so loud I couldn't hear myself, never mind anyone else. Asked to move table (there were a few), the uhmmed and ahhed.
Long story short? Got moved, had they played the "all other tables booked" game, we'd have walked. We spent ~£90 last night.
There's just no need for crappy music at crappy volumes. I am a grumpy old man.

atrixblue.-MFR-.

Money-Saving-King wrote: »

No there isn't. I've never seen staff in nightclubs wear ear muffs or any sort of ear protection.

With the restaurant aspect you can't say there's a health and safety aspect for old people and children, the loudness of the music will be apparent on entering so no one can say they are unaware of what to expect inside.

your wrong. control of noise at work regulations 2005 and a section activated in 2008 to incorporate entertainment sectors in places where the noise level exceeds 85+db and employer has a duty of care to ensure his/her employee's are protected from excessive noise in the work place.


http://www.hse.gov.uk/noise/mythaug07.pdf

wiogs

atrixblue.-MFR-. wrote: »

your wrong. control of noise at work regulations 2005 and a section activated in 2008 to incorporate entertainment sectors in places where the noise level exceeds 85+db and employer has a duty of care to ensure his/her employee's are protected from excessive noise in the work place.


http://www.hse.gov.uk/noise/mythaug07.pdf

Is a restaurant part of the "entertainment" sector?

Couldn't see any mention of 85db in that link you posted.

atrixblue.-MFR-.

wiogs wrote: »

Is a restaurant part of the "entertainment" sector?

Couldn't see any mention of 85db in that link you posted.

http://www.hse.gov.uk/noise/regulations.htm

Money-Saving-King

atrixblue.-MFR-. wrote: »

your wrong. control of noise at work regulations 2005 and a section activated in 2008 to incorporate entertainment sectors in places where the noise level exceeds 85+db and employer has a duty of care to ensure his/her employee's are protected from excessive noise in the work place.


http://www.hse.gov.uk/noise/mythaug07.pdf

1) I'm not wrong, providing a staffroom is sufficient.

2) This part of the document you posted may be of interest to you!

"So audiences will have to wear ugly ear defenders at concerts in future
No. The Regulations do not apply to members of the public. When attending concerts they
are making an informed choice to do so"

After all this was your original post I quoted:

atrixblue.-MFR-. wrote: »

there are health and safety aspects to having excessive noise in a work place and place where children very young to elderly people have access

So basically there are no health and safety aspects for the public and all staff need is a staffroom.

timbstoke

atrixblue.-MFR-. wrote: »

if I had to shout at someone whilst having a meal in a restaurant that's only half a foot across the table, I wouldn't be comfortable and would expect that staff when requested, turn it down to a level where shouting isn't the norm to have to order my meal.

Does that go the other way too? If I'm in a restaurant and my favourite song comes on, do I get to demand that the staff crank it up to 11? After all, I'm a customer too - my idea of an appropriate volume is just as valid as yours.

Truepat

As a bar owner this is a problem.
If the music is too quiet then we are told we have no atmosphere, if it is too loud then we get complaints.
We have marks on the volume controls of our sound systems which are meant to be adhered to. One is supposed to be for pre 9pm (background) , the other for post 9pm (pump up the volume), but some times the staff or a customer decides to ignore these.

All i can suggest is make a complaint.

wiogs

atrixblue.-MFR-. wrote: »

http://www.hse.gov.uk/noise/regulations.htm

Thanks for the link.

It proves your earlier post was not wholly accurate.

lostinrates

gunsandbanjos wrote: »

I did used to love customers asking us to turn the music down, we even had people asking us to turn it off:rotfl: you're not at your nans house.
If you come into a restaurant that is known for being loud and fun, and you find yourself in a loud restaurant then whose fault is that?

Certainly not the restaurants!

Where I worked the music was set at a level determined by head office as it was a brand standard. It wasn't offensively loud, I could certainly hear perfectly well to take orders so fail to understand why people can't have a normal conversation.

People in a space change impact of pure volume incredibly.

For anyone with a number of issues, partial hearing being only one of them, this can be more difficult to cope with than for the average person when communicating. This doesn't make customers 'not fun'. Loud is proportionate to patronage.

ThumbRemote

Money-Saving-King wrote: »

1) I'm not wrong, providing a staffroom is sufficient.

Where does the linked document state that?