Engine Failure - Any Advice?

d4zza

IanMSpencer wrote: »

FWIW, under EU regulations, you are not required to use main dealers to maintain your warranty, but the independent must use the proper service procedures. So using an Independent does not invalidate the warranty, but you of course will have some difficulty showing that it was previously serviced correctly. However, that is not your problem, that is the sellers and if they want the manufacturer to take liability for a manufacturing fault it is up to them to get in contact with the independent repairer and establish whether the car was serviced in accordance with the manufacturer's warranty requirements.

The critical thing is likely to be specification of oil and filter and frequency of change. Chances are at that mileage the car has only been serviced once, possibly twice, and basically only had an oil change based on a response to the service light.

To be honest, I would say that even if the car had not been touched at a service and all that happened was the service light was reset, unless the car was run with the oil warning light on, there is no way an engine is going to fail in 16k with not having had an oil change or using the wrong oil (within reason).

So it is either a manufacturing fault or the previous owner did something amazingly stupid with it. We'll probably never know which but either way the seller should be solving the problem for you.

Thanks for the info as well as compounding my opinion that the seller should be dealing with the issue.

I did look up EU block exemption but it didn't really help me as the info provided didn't match the manufacturer's warranty terms and conditions.

mrmot

Though the servicing garage did not put a part number on their invoice, they should have an invoice from their parts supplier with a part number on it and maybe even an order reference such as a vehicle registration number.

Regardless of the paperwork the oil filter will have some form of manufacturers reference on it to make it identifiable and from that it shouldn't be too much trouble to ascertain as to whether it is of equivalent quality or not.

This is what the supplying garage should be looking at to get the work done under the manufacturers warranty.

force_ten

mrmot wrote: »

Though the servicing garage did not put a part number on their invoice, they should have an invoice from their parts supplier with a part number on it and maybe even an order reference such as a vehicle registration number.

Regardless of the paperwork the oil filter will have some form of manufacturers reference on it to make it identifiable and from that it shouldn't be too much trouble to ascertain as to whether it is of equivalent quality or not.

This is what the supplying garage should be looking at to get the work done under the manufacturers warranty.

the original poster said

The technicality was that an independent service invoice didn't detail part numbers used to clarify that parts used were genuine parts or of equal quality and that the service time intervals weren't as they should be

the service intervals weren't as they should be so regardless of the parts used the manufacturer will just say the car was not serviced in line with the manufacturers service schedule

IamNotAllowedToUseMyName

force_ten wrote: »

the original poster said



the service intervals weren't as they should be so regardless of the parts used the manufacturer will just say the car was not serviced in line with the manufacturers service schedule

I don't think that the supplier can hide behind that in this case, this is not really about warranty but being fit for purpose.

I have a Vito van which is over 3 years old and has been serviced exactly once, essentially a single oil change. I think on the mileage I do, it will have a service (aka oil change) once every 2 years.

So the reality is that something seriously wrong with an engine to expire in 16k regardless of any servicing. There really are only two options, a manufacturing fault or massive abuse by the original owner, ignoring warning lights and so on. At the service this should have been detected, and at the point of sale if the original owner delivered it in a crippled state.

My view is that a modern car could survive 16k with no attention whatsoever and no warning lights were displaying regardless of manufacturer's service schedules.

d4zza

IanMSpencer wrote: »

I don't think that the supplier can hide behind that in this case, this is not really about warranty but being fit for purpose.

I have a Vito van which is over 3 years old and has been serviced exactly once, essentially a single oil change. I think on the mileage I do, it will have a service (aka oil change) once every 2 years.

So the reality is that something seriously wrong with an engine to expire in 16k regardless of any servicing. There really are only two options, a manufacturing fault or massive abuse by the original owner, ignoring warning lights and so on. At the service this should have been detected, and at the point of sale if the original owner delivered it in a crippled state.

My view is that a modern car could survive 16k with no attention whatsoever and no warning lights were displaying regardless of manufacturer's service schedules.

Again, I would agree with what you've said there. I've had a pohonecall from the finance company to say that they've given the selling garage 5 working days to respond with a resolution. I'm being told it should be a "repair, replace or refund". So Wednesday coming will be day 5. Fingers crossed. I think genuinely I'd be happiest with a refund as I'm not sure I want the car back now even fully repaired.

force_ten

IanMSpencer wrote: »

I don't think that the supplier can hide behind that in this case, this is not really about warranty but being fit for purpose.

the supplier is not hiding behind this the manufacturer is, the engine failed and the selling dealer was contacted the car was taken to a manafactures franchised dealer where a warranty repair was requested

the warranty repair was refused on the grounds that the car was not serviced in line with the manufacturers service schedule, and the service was done using parts of unknown quality or origin so the manufacturer are saying that any remaining warranty on the car is void

as i have said all along the responsibility here lies with the selling dealer and as said by the finance company they should repair replace or refund the OP

I wouldn't like to spend my money fighting the manufacturer on the refused warranty repair but i would pursue the selling dealer t

stokerc

Hello All
I own a jaguar Xj 3.0 D swb, the car is a 60 plate, with 101k miles on the clock, the car has full service history from the main dealers. I do regular trips to London from Newcastle on a weekly basis. Since December 2015 to date I have had 3 full engine replacements, total loss to the engine and the warranty which I pay £1500 for on a yearly basis ( this year is my last chance to have a warranty for the car due to the mileage). the first engine went on Christmas week - sat at the side of the road for hours with a pool of engine oil all over the side of the A1. The rod had gone through the block. The engine was replaced under warranty. I had the car off the road for over 3 weeks- along with the engine both turbos replaced. I got the car back with the new engine in. All seemed ok until 2 month later the alternator seized, snapping all the belts. The engine seized and car over heated. Recovered once again new engine all fitted back on the road, at this point its cost over 32K for engines and labour all under warranty, at this point the warranty has reached its limit, should anything else go wrong I couldn't claim for it ...... a month passes because the car was under the 100K miles, I was able to renew a final year of warranty costing £1500, bargain in my eyes.......in month 8 this year the engine has failed in the bank holiday weekend. I'm pulling my hair out.........the finance company don't want to get involved, the main dealers are happy to assist, but to put me in touch with the sales team to sell me a brand new one costing £400 a month more than what I'm paying.......can anyone offer any advice on where I take this complaint, the car looks like new, shame the engines are unreliable, I can understand one engine but not to this extent............advice anyone

marlot

stokerc wrote: »

......advice anyone

I'd start by creating your own thread, instead of hijacking one which is two years old!

AdrianC

The first engine failure would come under the warranty. The second and third in eight months? No, they're 100% on the garage who did the work, because they didn't do it right...

k3lvc

AdrianC wrote: »

The first engine failure would come under the warranty. The second and third in eight months? No, they're 100% on the garage who did the work, because they didn't do it right...

Or a driver issue - it's not an engine that's renowned for failures of that scale