Engine Failure - Any Advice?

RMS2

d4zza wrote: »

Basically I bought a car from a non-franchised, independant garage earlier this year.

Well, long story short, the manufacturer refuses to repair under warranty

You didn't buy it from the manufacturer, your claim is against the dealer that you bought it from.

force_ten

d4zza what did the selling dealer say when you told him that the manufacturer had refused a warranty repair?

also where is the car now?

d4zza

RMS2 wrote: »

You didn't buy it from the manufacturer, your claim is against the dealer that you bought it from.

Agreed, hence why I'm at the stage of asking about SOGA

I've pretty much given up the fight to request a repair under warranty.

d4zza

force_ten wrote: »

d4zza what did the selling dealer say when you told him that the manufacturer had refused a warranty repair?

also where is the car now?

Said I should get lawyer'd up and fight the manufacturer about warranty. Car is still sitting in manufacturer's main dealer workshop. I'm sure they'll be asking me to move it soon though.

force_ten

well it looks like the manufacturer has played its get out of jail free card and they will never go back on that

the dealer that sold the car has a responsibility to you regardless of what other people might think

have you spoken to the CAB and what did they say

d4zza

force_ten wrote: »

well it looks like the manufacturer has played its get out of jail free card and they will never go back on that

the dealer that sold the car has a responsibility to you regardless of what other people might think

have you spoken to the CAB and what did they say

They told me to send a letter to the seller AND the finance company who apparently are equally liable. I've now done this and now that the attempt at warranty repair has played out, I believe I'm now starting the correct fight instead of one that was most likely futile from the beginning. I've requested from both of them a repair, replacement or refund, any of which will do me.

iolanthe07

The technicality was that an independent service invoice didn't detail part numbers used to clarify that parts used were genuine parts or of equal quality and that the service time intervals weren't as they should be.

I know I'll get flamed for saying this, but I always get a main dealer service for any new car under warranty. It may be more expensive, but you do get peace of mind.

d4zza

iolanthe07 wrote: »

The technicality was that an independent service invoice didn't detail part numbers used to clarify that parts used were genuine parts or of equal quality and that the service time intervals weren't as they should be.

I know I'll get flamed for saying this, but I always get a main dealer service for any new car under warranty. It may be more expensive, but you do get peace of mind.

I agree 100%, usually I would too, but in this case it was a previous owner who didn't go to a main dealers.

Retrogamer

I used to work for a main dealer who used to put the wrong oil in a lot of cars.
They used the same oil in all cars, regardless of what was required.

IamNotAllowedToUseMyName

d4zza wrote: »

I agree 100%, usually I would too, but in this case it was a previous owner who didn't go to a main dealers.

FWIW, under EU regulations, you are not required to use main dealers to maintain your warranty, but the independent must use the proper service procedures. So using an Independent does not invalidate the warranty, but you of course will have some difficulty showing that it was previously serviced correctly. However, that is not your problem, that is the sellers and if they want the manufacturer to take liability for a manufacturing fault it is up to them to get in contact with the independent repairer and establish whether the car was serviced in accordance with the manufacturer's warranty requirements.

The critical thing is likely to be specification of oil and filter and frequency of change. Chances are at that mileage the car has only been serviced once, possibly twice, and basically only had an oil change based on a response to the service light.

To be honest, I would say that even if the car had not been touched at a service and all that happened was the service light was reset, unless the car was run with the oil warning light on, there is no way an engine is going to fail in 16k with not having had an oil change or using the wrong oil (within reason).

So it is either a manufacturing fault or the previous owner did something amazingly stupid with it. We'll probably never know which but either way the seller should be solving the problem for you.