A crazy glitch at Natwest with cash deposit.

colsten

Just on a small point: it is incredibly unlikely that a bank's CS operative will just hang up on a customer. They may well hang up, and justifiably so, after they have been repeatedly verbally abused, however. If a CS operative did hang up the phone on a customer for no reason, they would be playing with their job. Not totally impossible, but also not likely at all.

We do not know what really happened. We do not have the facts, such as a recording of the phone call - although somebody will have a recording and can produce it as evidence to the FOS / a Court should this be required.

matttye

Everything you've said is hearsay. As in, information given to you by a third party. It's hardly surprising that stclair is unable (or unwilling) to offer a definitive answer as to what could have happened.

I hope it gets resolved.

masonic

malchish wrote: »

Also, there will be extra legwork to check credit rating.

I don't think there will be anything for him to worry about there unless the timing was very unfortunate. Nonetheless, it's worth making sure this is addressed in the bank's final response to the complaint.

The situation as described clearly should not have happened and it's pretty hard to believe it can happen. The explanation will be very interesting...

malchish

colsten wrote: »

Just on a small point: it is incredibly unlikely that a bank's CS operative will just hang up on a customer. They may well hang up, and justifiably so, after they have been repeatedly verbally abused, however. If a CS operative did hang up the phone on a customer for no reason, they would be playing with their job. Not totally impossible, but also not likely at all.

We do not know what really happened. We do not have the facts, such as a recording of the phone call - although somebody will have a recording and can produce it as evidence to the FOS / a Court should this be required.

Wow! your fantasy already thinks up abuse! Very credible opinion!You seem desperately interested in defending Natwest here , and in all other posts of yours you seem to be also not on the side of a consumer. I wonder why you post soooo much.

However, the very staff at Natwest apologised for their colleague's behaviour already, so this is not disputable,i am afraid - whatever you dream up.


The rep hanged up, because he did not know that his rudeness would be recorded and then supplied to his bosses . he must have thought his behaviour would be impossible to prove . He said the false info, insisted on
it, when confronted about giving the wrong info, he preferred to put the phone down - unfortunately for him, on this occasion he got caught and yes he may be playing with his job (however i doubt this).

malchish

masonic wrote: »

I don't think there will be anything for him to worry about there unless the timing was very unfortunate. Nonetheless, it's worth making sure this is addressed in the bank's final response to the complaint.

The situation as described clearly should not have happened and it's pretty hard to believe it can happen. The explanation will be very interesting...

A very good idea!
it's important to ask them to address this in their response. The timing may have been bad, because of August ending, and the overdraft still registered.

a poster on here said the same happened to him last year. So this must be not the first occasion...
I agree, it is hard to believe.

malchish

matttye wrote: »

Everything you've said is hearsay. As in, information given to you by a third party. It's hardly surprising that stclair is unable (or unwilling) to offer a definitive answer as to what could have happened.

I hope it gets resolved.

It is not hearsay - I saw all the receipts, slips, etc.
(unless you think everything on the forum is hearsay).
The last thing I would do is to post all the documents on a public forum just to satisfy your curiosity.

i did not ask for an answer, Natwest is already investigating. I posted for the others to be warned.

agrinnall

malchish wrote: »

i did not ask for an answer, Natwest is already investigating. I posted for the others to be warned.

In that case you should either have posted on the appropriate board (Praise, Vents & Warnings) or made it clear that you were not looking for anyone to offer explanations for what happened.

malchish

agrinnall wrote: »

In that case you should either have posted on the appropriate board (Praise, Vents & Warnings) or made it clear that you were not looking for anyone to offer explanations for what happened.

I do not think I need to report to you. I made clear what I consider necessary to be made clear.
There were 3 useful pieces of advice here. Already.

This thread is not a vent - Natwest may resolve this to the full satisfaction of a client, why vent now?
If you have nothing useful to say on the thread (and you do not it seems), just please refrain from posting. I post for consumers, and I help them, this is all right.

I know full well, that any OP that posts a real consumer problem, gets immediately flooded by posts by people who post full-time. You may be very genuine and very interested,but please try not to do this, it won't help anyone.

colsten

malchish wrote: »

Wow! your fantasy already thinks up abuse! Very credible opinion!You seem desperately interested in defending Natwest here , and in all other posts of yours you seem to be also not on the side of a consumer. I wonder why you post soooo much.

I am not fantasising, I am just working on facts.I don't care whether you value my opinion. I also don't believe you have read all my posts, as you would have found that I have often helped "the consumer". As to how much I am posting - I hadn't realised you are monitoring my post count. How much do you allow me to post?

malchish wrote: »

The rep hanged up, because he did not know that his rudeness would be recorded and then supplied to his bosses

banks record all phone conversations with CS, and the operatives are of course fully aware that their conversations are being recorded. Banks also video everything that happens at their counters.

Now, before you say it - I do not work for Natwest or any other bank, in fact I don't work at all, I have no shares in Natwest, I don't know stclair or anyone else who works for Natwest. I don't actually like Natwest as a bank but this doesn't stop me from repeating what I have said twice already - the forum users have no means of verifying what really happened, and it would be really interesting to hear the outcome. Although, of course, the forum users have now means of verifying the reported outcome either, lol.

jonesMUFCforever

We do NOT have all the facts!


We do not know the balance of the account before the money was deposited?
We do not know if other payments were in the pipeline?
We do not know the balance after the credit card was paid?