A crazy glitch at Natwest with cash deposit.

malchish

the credit card received the money instantly (as it is Natwest itself).

stclair

I suspect there is something a miss however I hope it gets rectified for the third party.

malchish

stclair wrote: »

I suspect there is something a miss however I hope it gets rectified for the third party.

You meant "amiss" ?
No , all correct. Nothing "amiss". Crystal clear.
Big failure by Natwest, in my opinion.
I am sure they will be keen to sort this out before customers run away.
If a Natwest worker herself cannot believe the situation, then the situation is truly unbelievable, indeed. :rotfl:

colsten

We are not likely to resolve this on an internet forum as none of us has all the facts, and certainly not from both sides directly involved in this matter.

Looking forward to hearing the outcome of the complaint.

stclair

malchish wrote: »

You meant "amiss" ?
No , all correct. Nothing "amiss". Crystal clear.
Big failure by Natwest, in my opinion.
I am sure they will be keen to sort this out before customers run away.
If a Natwest worker herself cannot believe the situation, then the situation is truly unbelievable, indeed. :rotfl:

Im a he and I've decided not to comment further as I don't believe we have the facts to help resolve or get a full understanding of the situation! Plus I'm not a cashier therefore I would not have a vast range if knowledge of what or how they do things!

malchish

We do have all the facts. It is interesting why a Natwest representative is reluctant to look at the situation at it is.
Cash deposited over the counter, receipt received. Atm slip received from the machine in the branch.
20 min later credit card payment is made by the same cashier into Nw card, using the now available funds.
Several days later a letter arrives from Natwest, claiming unauthorised overdraft. Online statement shows cash deposit on the next day, however, in the comments to the transactions the date is correct- the previous date.
Natwest phone rep claims there is a 2.30 cut off time for cash - falsely, and hangs up when challenged.
It is a shameful situation, and the first reaction of any Natwest employee should be to immediately apologise and to be horrified by such a strange trouble for a client.
Exactly what a second customer service rep. did, admitting the very strange situation.

Yes, if there is nothing useful to comment, it is better to not comment.

malchish

colsten wrote: »

We are not likely to resolve this on an internet forum as none of us has all the facts, and certainly not from both sides directly involved in this matter.

Looking forward to hearing the outcome of the complaint.

As I said, all the facts are here, and are very simple.
I am also always wary of the posters who average 10 posts per day including weekends and bank holidays .

I did not post to get help from the forum, however 2 posters gave excellent info (especially quoting Nw site which states that cash over the counter is instant).
I posted the description of the problem to warn the public of the dangers of dealing with Natwest, and of horrible mistakes that may happen.

stclair

malchish wrote: »

Wev do have all the facts. It is interesting why a Natwest representative is reluctant to look at the situation at it is.
Cash deposited over the counter, receipt received. Atm slipm received from the mashine in the branch.
20 min later credit card payment is made by the same cashier into Nw card, using the now available funds.
Several days later a letter arrives from Natwest, claiming unauthorised overdraft. Online statement shows cash deposit on the next day, however, in the comments to the transactions the date is correct- the previous date.
Natwest phone rep claims there is a 2.30 cut off time for cash - falsely, and hangs up when challenged.
It is a shameful situation, and the first reaction of any Natwest employee should be to immediately apologise and to be horrified by such a strange troublr for a client.
Exactly what a second customer service rep. did, admitting the very strange situation.

Yes, if there is nothing useful to comment, it is better to not comment.

Do you mean we`ve and trouble?

I have looked at the information provided and I am not able to come to a conclusion, not being a cashier I have no experience of the circumstances given.

colsten

malchish wrote: »

Wev do have all the facts.

If by that you mean we (the people on this forum) have all the facts, I need to disappoint you. What we have is what you reported has allegedly happened to another party (as an aside, why aren't they posting this themselves?). Even if we could verify this - which we cannot - we would never get to hear the Natwest version as Natwest would not comment on an individual case on the internet - and even if they did, we could not verify it.

As I said earlier, I am looking forward to hearing the outcome of the complaint.

malchish

stclair wrote: »

Do you mean we`ve and trouble?

I have looked at the information provided and I am not able to come to a conclusion, not being a cashier I have no experience of the circumstances given.

I meant "trouble", thank you, it is a typo. It is not agrammatical mistake, not like "a miss", please be kind
my keyboard is broken and does not respond to about half the letters clicked until slammed, so sometimes I bang a wrong letter.

They are investigating already, do not worry. after the first rude "hang up", there was a proper response by other staff, and investigation is already under way.

The customer just lost half of a working day trying to frantically find out what went wrong. No good. Also, there will be extra legwork to check credit rating.