A vent about people who vent after the "incident" but said nothing at the time

vikingaero

Sometimes venting in the shop isn't always the correct recourse. The poor sod on £5.20 minimum wage is often the monkey who has done no wrong. I've tried to complain on occasions and it it often convenient that the manager is "in a meeting" or "at another store" that nothing constructive can be achieved. Sometimes with a couple of kids in tow you just want to get home and cut your losses. Then the reality of how you have been treated sinks in and you want to make a complaint.

Venting at the wrong time can allow things to get heated. One of my mouthy female friends has got a lifetime ban from Tesco after a complaint escalated!

It's surprising how a composed written complaint can achieve results. I complained about the manageress of a store. My complaint was upheld and the company apologised and said that my complaint would lie on her file. I took that to mean that come a performance review she would be quite rightly penalised financially for not performing her duties correctly.

dangeroussports

But then theres bedwetters like friv_fay who cannot handle talking to a manager and shies away.

vikingaero

dangeroussports wrote: »

But then theres bedwetters like friv_fay who cannot handle talking to a manager and shies away.

Are you related to Dave Brooker?

RibAd

Ok in occasions where there are kids in tow it's understandable....
and maybe it's an inconvienient time.

Certainly, I've had to dealt with complaints myself directly because the supvisor refused to take it over...
and yes, it's not fair to take it out on someone directly. However, if you DO say "I'm not happy" at the time, it gives them the opportunity to rectify it there an then and save you going home all hot and bothered.
Fair enough if you don't get anywhere there and then and persue the matter further.

It does seem like a lot of people are in situations where something happens, they ignore the problem, let it eat away at them and action threatening letters.

And I know what threatening complaint letters are like. I've read enough of them.

uktim29

frivolous_fay wrote: »

It's pretty much accepted that a dissatisfied customer will tell a lot more people of their experience than a satisfied one.

You'd think that. But then when I look at the moaners I've sometimes seen in retail I think ok they may tell people, but will they listen? In other words, if Victor Meldrew was real would you really not go to somewhere because he was moaning about it? I've seen many people who constantly seem to think they have bad service and just find them boring. The thing is others think the same as well.

Where is Dave Brooker? Haven't seen him on here for a couple of weeks now.

RibAd

dangerousgrassports=Dave Broker?

asharon

frivolous_fay wrote: »

I thought of something else.

I'm not a confident or a confrontational person. If someone treats me badly in a shop, I'm not about to escalate things beyond my ability to cope with the argument.

Short term, far better to back away, and persue matters in a way that works for me (angry letters)

It's more the people who do nothing at the time and then get themselves all worked up on the way home before coming on here and you just get the impression they have blown it all out of proportion and are suddenly either directly or hinting at the fact they need some form of compensation for nothing.

But if you can learn to see a manager and not have a shouting match at the time I think that works better than after the event when the incident is too long ago for anyone to assess.

moonrakerz

vikingaero wrote: »

Sometimes venting in the shop isn't always the correct recourse. The poor sod on £5.20 minimum wage is often the monkey who has done no wrong.

This is a very valid point.

A major problem in shops and (particularly) with call centres is that the staff you are dealing with face-to-face are given absolutely no authority whatsoever and as a result usually are not able to resolve even the smallest problem. As a result, when you finally get to speak to someone who can resolve your problem they are a bit p****d off because yours is the 147th minor complaint that has been passed to them that morning.

It is surprising, if you give people a bit of authority/responsibility they respond well.

I would say always complain at the time, it strengthens your argument if you have to write and complain later - and if it isn't the fault of the assistant I always say to them - "I not having a go at you !"

alwaysonthego_2

RibAd wrote: »

dangerousgrassports=Dave Broker?

they seem to share some love

allsinginganddancing

also don't you think that different people vent their disgust, anger or hurt in different ways....some would stand there and threaten to punch the chaps face or scream and shout to cause a scene and then others need to back off, think about things and rattle on abut it until they feel better.. The things is most of us need to 'go on' about the things that bother us, and once we feel better and listened to, we stop! surly that is better than punching people!