Ryanair - yet another con

Steve_xx

giraffe69 wrote: »

Unbelievable and I mean the thread not OP. You book a flight which should depart at 22.40. You don't find out until 02.30 it isn't going to leave. You have to go back to a different airport the following day. That is awful service whether you are paying £20 or £200 or £2000 for the flight.
Many airlines, including Ryanair, could give better information at the time. It relieves some of the frustration.
For sure it will take some time to process the refunds but sending an acknowledgement doesn't seem to be that hard whether you are a Rolls Royce of an airline or a bucket shop one.

Yes that's what I would have thought. It doesn't take much to send an acknowledgement.


There was no Ryanair staff in evidence at the airport through all of this. The flight time kept altering on the departures board and for lengthy periods it would disappear altogether. People were frantic thinking that the flight departure gate had been shifted and that they'd missed their flight as a result.


We were lucky to be able to get back the following day albeit to another airport. I heard some reports that people were going to be stranded there from the Friday night until the following Tuesday.

[Deleted User]

Steve_xx wrote: »

Yes that's what I would have thought. It doesn't take much to send an acknowledgement.

So, having received very little of the sympathy you expected when you posted on here, your original allegation that Ryanair are operating a scam designed to prevent paying out money to you has now wisely been downgraded to being upset at not receiving an instant acknowledgement to your original correspondence.

The reality is you took a cheap flight late at night ( there's a reason why those late flights are so cheap ) which was cancelled due to bad weather and the ground staff acting for Ryanair informed you to keep all your receipts and claim back the money you spend on hotels etc.

What else do you expect them to do ? It's a LCC.

Likewise you expected instant attention to your claim and threatened an anonymous call centre worker with all sorts of online retribution because it was going to take a few weeks to process your claim.

The fact that you're too embarrassed to reveal how much you paid for this flight explains more about you than it does about Ryanair's so-called faults.

Steve_xx

Deleted_User wrote: »

So, having received very little of the sympathy you expected when you posted on here, your original allegation that Ryanair are operating a scam designed to prevent paying out money to you has now wisely been downgraded to being upset at not receiving an instant acknowledgement to your original correspondence.

The reality is you took a cheap flight late at night ( there's a reason why those late flights are so cheap ) which was cancelled due to bad weather and the ground staff acting for Ryanair informed you to keep all your receipts and claim back the money you spend on hotels etc.

What else do you expect them to do ? It's a LCC.

Likewise you expected instant attention to your claim and threatened an anonymous call centre worker with all sorts of online retribution because it was going to take a few weeks to process your claim.

The fact that you're too embarrassed to reveal how much you paid for this flight explains more about you than it does about Ryanair's so-called faults.

Why do I get the feeling that you're attempting to entertain you by trying to goad me? That wont work with me matey.


I'm not embarrassed to reveal the cost of the flight, but I wont do because firstly it isn't relevant and secondly as I pointed out to you earlier, I don't wish to feed your ego further.


I don't want or expect sympathy from these forums.


Oh and by the way, your comment regarding the weather being a factor in all of this is not confirmed. That was a rumour.


Now I wont be responding further to your posts since there's nothing of substance in them.

laidback

have posted previously about Ryanairs shocking customer service but the final nail in the coffin for me was they insisted all correspondence for a ash cloud delay claim were either faxed or posted [this coming from a web based company!!]the idiots would then reply by e mail saying why they wouldn't pay then yep another letter to Ireland.lol.There is no place in the 21st century for companies like this,makes me laugh the way people prattle on about how cheap they are like that's all that matters when taking a flight.

Steve_xx

laidback wrote: »

have posted previously about Ryanairs shocking customer service but the final nail in the coffin for me was they insisted all correspondence for a ash cloud delay claim were either faxed or posted [this coming from a web based company!!]the idiots would then reply by e mail saying why they wouldn't pay then yep another letter to Ireland.lol.There is no place in the 21st century for companies like this,makes me laugh the way people prattle on about how cheap they are like that's all that matters when taking a flight.

Yes I think you're right. The whole business about claiming is a shambles and it is very obviously designed in such a way as to make it nigh on impossible to actually make a claim.


As you say, this endless talk of Ryanair being cheap is not the be all and end all. They may at times operate a cheapish looking headline rate. But once the unavoidable extras are added in then it doesn't always look that good. It's just that Ryanair have used this cheap headline pricing model and it may appeal to some. Sometimes your stuck with them on route choice of course.

Hobsons_Choice

laidback wrote: »

have posted previously about Ryanairs shocking customer service but the final nail in the coffin for me was they insisted all correspondence for a ash cloud delay claim were either faxed or posted [this coming from a web based company!!]the idiots would then reply by e mail saying why they wouldn't pay then yep another letter to Ireland.lol.There is no place in the 21st century for companies like this,makes me laugh the way people prattle on about how cheap they are like that's all that matters when taking a flight.

I have to say I had a very different experience with Ryanair when the Ash Cloud descended!
They offered me (via email) the chance to re-book the flight at a later date without any problems at all. This I did and everything went very smoothly.
I've flown with Ryanair on many occasions and, as long as you play be their rules, never had a problem.

[Deleted User]

Hobsons_Choice wrote: »

I have to say I had a very different experience with Ryanair when the Ash Cloud descended!
They offered me (via email) the chance to re-book the flight at a later date without any problems at all. This I did and everything went very smoothly.
I've flown with Ryanair on many occasions and, as long as you play be their rules, never had a problem.

I agree.
And so do all those people who take more than 1600 Ryanair flights a day without any hassle.
And keep coming back.
And back.
And back.
They must be doing something right.
Of course there will always be some begurdgers who paid tuppence ha'penny for a flight and then expect Blue Riband service.
If only there was a Muppet Airlines for them.

laidback

shopkeeper-hello sir how can I help you?
customer-i bought this from you 2 weeks ago and it's stopped working.
sk-and what would you like me to do sir.
c-I would like a refund or a repair please.
sk-sorry sir I can't help you.
c-but I have rights,consumer law,eu rules etc etc.
sk-but sir you only paid £20 for the item,it would of cost you £25 in the shop next door.
c-fair comment,all the other items I have bought from you have been faultless,i guess my luckjust ran out,goodbye.
sk goodbye Mr Sebastian,see you soon.

[Deleted User]

laidback wrote: »

shopkeeper-hello sir how can I help you?
customer-i bought this from you 2 weeks ago and it's stopped working.
sk-and what would you like me to do sir.
c-I would like a refund or a repair please.
sk-sorry sir I can't help you.
c-but I have rights,consumer law,eu rules etc etc.
sk-but sir you only paid £20 for the item,it would of cost you £25 in the shop next door.
c-fair comment,all the other items I have bought from you have been faultless,i guess my luckjust ran out,goodbye.
sk goodbye Mr Sebastian,see you soon.

shopkeeper-hello sir how can I help you?
customer-i bought this from you 2 weeks ago and it's stopped working.
sk-and what would you like me to do sir.
c-I would like a refund or a repair please.
sk-Okay,that's no problem.But unfortunately we're not just a single shop but part of many thousands of shops with millions of customers so in order to expedite your refund which we're happy to do we need to go a process which will take a while but eventually we get the refund to you.
c- But I want it now.And if you don't give it to me this instant I'm going onto the internet and call you dishonest shop-keepers who are trying to scam me out of my money.
sk- Well, you're welcome to do that sir even though it makes you look a bit of a plonker but if you're patient we'll eventually get your refund to you.
c-fair comment,all the other items I have bought from you have been faultless,i guess my luckjust ran out,goodbye.
sk goodbye Mr Sebastian,see you soon.

cherabelle

Just to weigh in slightly here, I am a little shocked how petty and rude people can be on these threads. Whilst you may not agree with every statement that someone makes or their point of view on a given topic it does not give anyone, particularly grown adults the right to call anyone a wally or similar statements and sentiments. It's pretty disgusting behaviour on a forum. Would it not have been more pleasant to say something along the lines of "I'm really sorry you feel Ryanair have fallen short of your expected standards, perhaps give them a few days longer to respond your query and then give them a call to check on process. I'm sure it is normal for them to take a while to work through their customer service (insert joke maybe....or lack of customer service) emails."

On a final note, if you're sick of seeing people rants about Ryanair stop reading the threads to just post nasty comments, stick to the ones you have a genuine interest in.

Apologies for the rant but the OP, like many of us, has come for help and advice at a time when they feel they may have got some helpful words from someone who has had similar experiences. It doesn't make it wrong just because you have a different point of view.