Ryanair - yet another con

tomtontom

Steve_xx wrote: »

I take your point in part. But this idea that Ryanair is cheap is not always the case.

In any case this does not allow them to abrogate their responsibilities. They must operate within the directives set down and when they don't, they must be hauled over the coals for it. I think that they sail a bit too close to the wind. They also believe that they're sailing close to the wind and they have recently altered tack on how they treat their customers. They certainly seem to have dumped the SS baggage police.

"SS baggage police" - how ignorant can you be?

jpsartre

Steve_xx wrote: »

Yes it is reasonable to expect an acknowledgement, in exactly the same way as one does when one books a flight with them.

Lots of things are reasonable to expect, it doesn't mean you are conned every time one of those things doesn't happen. People throw around words like "con" and "scam" so frivolously in here that the words have lost all meaning, that's why I groaned when I read your post as there isn't even a hint of a con.

And you may well receive acknowledgement of receipt. With faxes they have to manually go through claims. I would expect it to take at least a couple of weeks before you hear anything back.

Steve_xx

jpsartre wrote: »

And you may well receive acknowledgement of receipt. With faxes they have to manually go through claims. I would expect it to take at least a couple of weeks before you hear anything back.

Yes, let's hope so.

I may send them the faxed correspondence by snail mail. I'll hang on for a week or so before doing so. I just don't trust Ryanair, going by what's been said on these forums. Their handling of the situation in Barcelona was truly appalling.

[Deleted User]

Steve_xx wrote: »

22.40 hours Barcelona to Manchester flight was cancelled by Ryanair on 22 August. They didn't let us know until 02.30 hours on Saturday morning that it wasn't going to fly.

No contact with anyone from Ryanair until 02.30 hours on Saturday 23rd. No phone calls offered, no refreshments offered etc. About 200 people had to traipse to the Ryanair desk at 2.30am. Largely left to ur own devices and we were handed a bit of paper from them with a fax number for complaints and were told to save the receipts for reimbursement. No reson offered as to why it was cancelled. There were rumours that it was due to weather conditions. However, other flights were coming and going.

Arranged with Ryanir to fly at 13.10 hours on Saturday to Liverpool which meant a traipse to Manchester to get the car.

Got a cab to the hotel and returned for the 13.10 flight on Saturday.

Faxed the details of additional expediture to them on Saturday night and heard nothing. Sent them an email today ans they returned an email with option for me to click. All of the designed to frustrate.

Used their online contact service and was connect to someone called Arpad. Arpad tells me that I have to be patient and that it takes 14 weeks to process. I told him it ws not acceptable and that I'd be starting a thread on MSE about it. He then said he'd made a mistake and it will only take 14 days!

My view is that Ryanair are deliberately avoiding paying out when they ought to. I wont let it rest.

The usual hysterical response from someone expecting First Class service for a budget airline price.
Cancellations happen to all airlines, so you deal with it as best you can and save the receipts.
To expect instant recompense is idiocy.
To threaten someone in a call centre somewhere in East Europe with opening a thread in MSE is hysterical.
You need to grow a pair,old sport.
And have a read of this - it'll help explain why you're being a wally.

http://www.independent.ie/life/travel/travel-news/inside-ryanair-the-truth-about-the-airlines-customer-service-department-30544336.html

Steve_xx

Deleted_User wrote: »

The usual hysterical response from someone expecting First Class service for a budget airline price.
Cancellations happen to all airlines, so you deal with it as best you can and save the receipts.
To expect instant recompense is idiocy.
To threaten someone in a call centre somewhere in East Europe with opening a thread in MSE is hysterical.
You need to grow a pair,old sport.
And have a read of this - it'll help explain why you're being a wally.

http://www.independent.ie/life/travel/travel-news/inside-ryanair-the-truth-about-the-airlines-customer-service-department-30544336.html

I'm not hysterical and I do understand that cancellations are a possibility with any airline.

However, it is reasonable to expect some customer service in these events. In this case none was forthcoming.

I don't suppose you would be ecstatically happy if you were left in Barcelona airport at 2.30 am without any help being offered. Or maybe that would be acceptable to you.

hollydays

I've had lots and lots of cheap and free flights with Ryanair. I was aware that one day it could go wrong. I know what could happen-zero customer service. It's never gone wrong and I found KLM to be very poor too when a flight was delayed , very little ongoing communication.

Everything has it's price.

Steve_xx

hollydays wrote: »

I've had lots and lots of cheap and free flights with Ryanair. I was aware that one day it could go wrong. I know what could happen-zero customer service. It's never gone wrong and I found KLM to be very poor too when a flight was delayed , very little ongoing communication.

Everything has it's price.

Yes I'd guessed it would be pretty bad if something went wrong, and it is.

mgdavid

Steve_xx wrote: »

Yes I'd guessed it would be pretty bad if something went wrong, and it is.

so man up and live with it. I'm still keen to know if you'd fly with them again.

Steve_xx

mgdavid wrote: »

so man up and live with it. I'm still keen to know if you'd fly with them again.

What's this "man up" thing about then?

[Deleted User]

Steve_xx wrote: »

What's this "man up" thing about then?

Just out of interest - how much was your ticket ?