Ryanair - yet another con

Steve_xx

22.40 hours Barcelona to Manchester flight was cancelled by Ryanair on 22 August. They didn't let us know until 02.30 hours on Saturday morning that it wasn't going to fly.

No contact with anyone from Ryanair until 02.30 hours on Saturday 23rd. No phone calls offered, no refreshments offered etc. About 200 people had to traipse to the Ryanair desk at 2.30am. Largely left to ur own devices and we were handed a bit of paper from them with a fax number for complaints and were told to save the receipts for reimbursement. No reson offered as to why it was cancelled. There were rumours that it was due to weather conditions. However, other flights were coming and going.

Arranged with Ryanir to fly at 13.10 hours on Saturday to Liverpool which meant a traipse to Manchester to get the car.

Got a cab to the hotel and returned for the 13.10 flight on Saturday.

Faxed the details of additional expediture to them on Saturday night and heard nothing. Sent them an email today ans they returned an email with option for me to click. All of the designed to frustrate.

Used their online contact service and was connect to someone called Arpad. Arpad tells me that I have to be patient and that it takes 14 weeks to process. I told him it ws not acceptable and that I'd be starting a thread on MSE about it. He then said he'd made a mistake and it will only take 14 days!

My view is that Ryanair are deliberately avoiding paying out when they ought to. I wont let it rest.

lea2012

Whilst I'm not condoning what ryanair did, I do think you need to be more patient. This happened less than a week ago and you only sent them the receipts on saturday night. It's unlikely that anyone will have looked at it until at least Tuesday due to the bank holiday if at all yet.

I would have expected to wait 28 days and then I would have chased it up I hadn't heard anything.

mgdavid

really - what do you expect if you choose to travel on such a cheap and nasty airline? It's not as if this is unusual, one reads on here and other places, in the press too, over and over again this type of bad experience with them. Would you fly with them again?

814man

In answer to mgdavid, because they offer cheap travel from one destination to another.
I'm not going into the original post issues but I simply fail to understand the vitriol directed against Ryanair on here. Read the web site title people. They are cheap and that's why they have had such huge growth in recent years and continue to have millions of satisfied passengers.

jpsartre

Another great groaner of a thread. You need a serious reality check if you think any airline would have processed your claim in 5 days. I had a similar issue with KLM recently and it took them 2 weeks to approve my claim and another 6 weeks to process the refund. I consider that completely standard in the industry.

Steve_xx

jpsartre wrote: »

Another great groaner of a thread. You need a serious reality check if you think any airline would have processed your claim in 5 days. I had a similar issue with KLM recently and it took them 2 weeks to approve my claim and another 6 weeks to process the refund. I consider that completely standard in the industry.

I don't expect them to process it within 5 days, but I do expect an acknowledgement that they have received my request. You know, in case weeks go by and they say something to the effect of "too late to apply now".

Had they given clear and concise instructions about what to do and how it would be handled then there would be no need to trouble further, but they didn't. They simply left us with a sheet if paper with their complaints fax number on it.

By the way, if you feel my thread is a "groaner" then you needn't have bothered reading or replying to it

paddyrg

I think you've just discovered why Ryanair are cheap. There's no lonelier feeling than being a Ryanair customer when they let you down - you go from being a profit centre to being a cost and boy do you feel it. I don't fly with them any more.

tomtontom

paddyrg wrote: »

I think you've just discovered why Ryanair are cheap. There's no lonelier feeling than being a Ryanair customer when they let you down - you go from being a profit centre to being a cost and boy do you feel it. I don't fly with them any more.

With the exception of airlines that employ their own staff at the airport, the same could be said for any airline.

Steve_xx

paddyrg wrote: »

I think you've just discovered why Ryanair are cheap. There's no lonelier feeling than being a Ryanair customer when they let you down - you go from being a profit centre to being a cost and boy do you feel it. I don't fly with them any more.

I take your point in part. But this idea that Ryanair is cheap is not always the case.

In any case this does not allow them to abrogate their responsibilities. They must operate within the directives set down and when they don't, they must be hauled over the coals for it. I think that they sail a bit too close to the wind. They also believe that they're sailing close to the wind and they have recently altered tack on how they treat their customers. They certainly seem to have dumped the SS baggage police.

jpsartre

Steve_xx wrote: »

I don't expect them to process it within 5 days, but I do expect an acknowledgement that they have received my request.

So it's a con because you didn't receive an email acknowledging receipt?

Steve_xx

jpsartre wrote: »

So it's a con because you didn't receive an email acknowledging receipt?

Yes it is reasonable to expect an acknowledgement, in exactly the same way as one does when one books a flight with them.