MobileXpression

itm2

Aesop wrote: »

Have you checked spam and junk folder?

And yes depending how you signed up, some were offered the £20 voucher

Yes - there's nothing in my spam/junk folders.

Has anyone here successfully redeemed rewards recently?

zugzwang

itm2 wrote: »

Yes - there's nothing in my spam/junk folders.

Has anyone here successfully redeemed rewards recently?

Ive had to email (raise tickets) the last 2 times after asking for pay out, waiting and nothing arriving .

But they coughed up no problem almost immediately after I emailed them.

HTH.

itm2

zugzwang wrote: »

Ive had to email (raise tickets) the last 2 times after asking for pay out, waiting and nothing arriving .

But they coughed up no problem almost immediately after I emailed them.

HTH.

That's interesting....my wife had a similar problem a few months ago. She ordered vouchers, they never arrived, she contacted Mobilexpression 4-5 times via email and their website, and didn't get a single response (or even acknowledgement of any of her messages). I'm gobsmacked to hear that someone has actually had any sort of response from them.

zugzwang

itm2 wrote: »

That's interesting....my wife had a similar problem a few months ago. She ordered vouchers, they never arrived, she contacted Mobilexpression 4-5 times via email and their website, and didn't get a single response (or even acknowledgement of any of her messages). I'm gobsmacked to hear that someone has actually had any sort of response from them.

Yep. I recommend raising a ticket even though your wife got no joy. Worth a bash anyway.


This was what they replied:



Dear XXXXX XXXXX,
We are sorry that you did not receive your Amazon gift code reward email. Your Gift Card Claim Code is: XXXXXXXXXXXXXX
To redeem your Gift Card, follow these steps: Visit https://www.amazon.co.uk/redeemgift
Click Apply to Account and enter the claim code when prompted.
These Gift Card funds will be applied automatically to eligible orders during the checkout process# You must pay for any remaining balance on your order with a credit card or other acceptable form of payment. Your Gift Card claim code may also be entered when prompted during the checkout process. You will not be able to redeem your Gift Card using the Amazon.com 1-Click® service unless you first redeem the Gift Card funds to Your Account. If you have questions about redeeming your Gift Card, please visit https://www.amazon.com/gc-redeem.
Thank you for your participation in MobileXpression.
Regards,
MobileXpression Support

itm2

zugzwang wrote: »

Yep. I recommend raising a ticket even though your wife got no joy. Worth a bash anyway.

Thanks - I've raised one on their website. Will see what happens....

Lost2

itm2 wrote: »

Yes - there's nothing in my spam/junk folders.

Has anyone here successfully redeemed rewards recently?

After several tries of claiming it has just worked I have just received my amazon code in an email for £10

itm2

Well that was unexpected...I got a response. It wasn't exactly straightforward - they asked me to try again as there may have been a connection issue with their award vendor. I was unable to try again because my credit balance had been reduced to zero. Also, the link that they sent me in their email to update or check the status of my ticket didn't work, as it rejected my login credentials. So I raised another ticket, referring back to the original ticket, and have today received my Amazon voucher code.
So there is life at Mobilexpression after all, it seems :0)

Aesop

You are lucky. They locked my account. Everytime I argue I get nowhere lol

lycrawearer

Anyone here experiencing sudden problems with MobileXpression ?

I've been with them for a good couple of years, the VPN software always active on my phone, Reward 'points' claimed weekly without fail, Amazon Gift Cards claimed and redeemed successfully ....

However, went to claim this weeks reward point on Monday, and was presented with a screen that informed me my account was suspended (??) and to email them .

Thus I did, and I also logged a support request via their website. All I have so far is a deathly silence ..

Just wondering what the problem is (are others getting the same message) or is this a sign that things aren't well with MobileXpression ?

Cheers

Lost2

lycrawearer wrote: »

Anyone here experiencing sudden problems with MobileXpression ?

I've been with them for a good couple of years, the VPN software always active on my phone, Reward 'points' claimed weekly without fail, Amazon Gift Cards claimed and redeemed successfully ....

However, went to claim this weeks reward point on Monday, and was presented with a screen that informed me my account was suspended (??) and to email them .

Thus I did, and I also logged a support request via their website. All I have so far is a deathly silence ..

Just wondering what the problem is (are others getting the same message) or is this a sign that things aren't well with MobileXpression ?

Cheers

Same thing happened to me yesterday have been with them years and no problems but they have just closed my account