Sansbury website not suitable for partially sighted

mikewill34

Customer was having trouble completing an online order.

System Windows 8 - Screen size 1024 x 768

Internet Explorer 11 (Update 11.0.11)

With browser zoom set to 115% the "Continue" Button does not appear (should be on far right at bottom) and does not appear when using horizontal scroll bar.

Button does not appear until zoom level is set down to 105%


Customer has complained on at least four occasions and nobody could suss this one out.

Took me all of 5 minutes including filling the shopping cart.

Without the "continue" button it is impossible to complete the order, leaving it in limbo.

SimonSays

Set the zoom to 100%?

LilElvis

Try a different browser?

Blackbeard_of_Perranporth

No, no problem for me. Puts gogs on, and guess, still no problem

chocdonuty

do the order on zoom, then put it back to normal to complete?
actually I think this problem occured with me before, I couldn't do an order on my phone as the continue button was hidden somehow, maybe its certain browsers?

redmike123

I shall never shop with Sansburys again.

photome

redmike123 wrote: »

I shall never shop with Sansburys again.

Guess you dont have any problem with your eyesight, i dont either but if you did you may not be so flippant

keyser666

Drop them an email, in the interim use my supermarket to order

http://sainsburys.mysupermarket.co.uk/

Indie_Kid

I'm partially sighted and have had no problems.

Money-Saving-King

Internet Explorer is one of the worst browsers. Try Firefox or Chrome, I do most my browsing with Chrome.

Kesstra

I use Sainsburys online every week. I have my zoom to 100 per cent. Their website recently has been a bit buggy and I find even when I drop down to 90 or even 90 the scroll doesn't always show the shopping basket items. The bottom drops off. This is a recent thing. I would not call myself visually impaired, though I cannot see a person's face without my glasses, no could I read a book up close.
I don't take advantage of my own computers accessibility settings but zooming does not always work.




On their accessibility page they state:

The website has been designed to appear best on a monitor set at a screen resolution of 1024 x 768 pixels

Can you change the actual computer settings? I know most of them have settings for accessiblity. Zooming doesn't always work as it will obviously allow things to drop out of sight so to speak.

If you can adjust the settings on your computer you might find this works.

EDIT sorry just saw you put the screen size in your first post. Windows 8 may have something to do with this as sainsburys was fine before I ever used W8!