EE introduces 50p queue jumping charge

alanwsg

So .... what d'ya think of this then?
http://www.bbc.co.uk/news/business-28790807

Bob_Bridges

Easy.
Don't use this system if you don't like it.
We have a choice.

My choice would be to move at the end of my contract if it made me that unhappy with EE.
EE getting greedy.

Bob

bsms1147

If it got you through to a dedicated line and staff for queue jumpers then I'm all for it.

If you jump ahead of those who don't pay - pushing them further back in the queue behind you - then no.

It will obviously be the latter.

pie691

Yet another reason for me to leave in 6 weeks!

I dont speak to them very often however the thought of being treated as a second class citizen to those who choose to pay does not appeal

ZhugeEX

Also worth mentioning that all new SIM only customers will pay 25p each time they call customer services.

simax

.... the same as PAYG.

alexgray

I wonder if EE has introduced this charge as a cunning way to try to get around the law that came in mid June making it illegal to use premium rate numbers (inc 0844 & 0845) for after-sales service numbers?
I could see more companies trying to come up with ruses like this. (Ironically I think the law for some strange reason gives an exemption from the regulation to suppliers of a single phone service anyway!).

DUTR

alexgray wrote: »

I wonder if EE has introduced this charge as a cunning way to try to get around the law that came in mid June making it illegal to use premium rate numbers (inc 0844 & 0845) for after-sales service numbers?
I could see more companies trying to come up with ruses like this. (Ironically I think the law for some strange reason gives an exemption from the regulation to suppliers of a single phone service anyway!).

They are not premium rate, they are non geographic numbers, premium rate numbers begin 09xxx

mobilejunkie

Anything which costs more than a normal number is a premium rate, not a semantic.

DUTR

mobilejunkie wrote: »

Anything which costs more than a normal number is a premium rate, not a semantic.

Everything chargeable is a premium then by your logic, some calls are charged at a standard rate.

mobilejunkie

When special pre-fix numers in general aren't included in contractural aloowances they are effectively premium rate numbers. Those who make a profit out of them or are being pedantic or playing with semantics are trying tovexcuse the end result.

Even the government now accepts that.