Experian CreditExpert reclaiming article

RKblogger

I had been a member of Experian for a brief period that was covered in this and had stumbled across the article by accident. I was a little skeptical at first, made my complaint using the template last Friday and today Experian have offered me £28 refund. Small about, but better than nothing, eh?

Thanks MSE

Nasqueron

robathome1 wrote: »

Hi,

I was a member of experian, but cancelled in 2013, I don't know my membership number, when I login in to the experian site it asks for £14.99!

How can I get my number to make a claim?

Rob

You shouldn't need it if the account is still there, just write the complaint with enough info for them to find you (including old addresses etc). Do note you can't complain about the monthly fee - while useless, it was not miss-sold, only the credit protection thing)

barnaclebill

I was a member of Experian when it was £9.95, until I cancelled in 2013 so I presume I did not have this insurance.
My wife was in for a 14 months 2012 to 2014 and paid £14.95 so I have downloaded the letter for her and will send it today

caz1601

After reading one of your articles I decided to check when I signed up. I couldn't find my exact start date but found that my first card used expired in 2013. Using your resolver tool I decided to make a claim and use the template. Only a couple of days later £244.87 was deposited into my bank account and a letter followed 2 days after that confirming they upheld my case. Thank you MSE

singhini

Ive just stumbled across this article and ive just checked my personal circumstances - I set it up 19th May 2014 and they took payment on 18th June 2014 (£14.99)


Ive been paying £14.99 every month thereafter.


am I right to think that I have nothing to claim as Experian scrapped the product and re-launched it (without the ID fraud protection for £14.99).

barnaclebill

Downloaded the letter template for my wife and sent it in, a week later she got a reply wanting more information so she sent that in. She then got an e mail saying they were sorry she was unhappy and they had sent it on to customer relations.
Looks like they are not paying out as fast as they have been.

Miss_nell

Another positive experience here, I used Resolver and the template provided and just received c. £64 into my account - that was from around 10-11 months of having it within the period in question. thank you MoneySavingExpert!

barnaclebill

Success cheque for £91 received today, thanks MSE.

deadscary

I used the resolver system to send in my enquiry. Had a message to say customer services were looking into the complaint. Received a cheque in the post last week for £101.17 out of the blue. The only caveat being it was sent to the address I was at when I had the account, luckily my parents. Otherwise wouldn't have got it.

fenderstratz

Got £70 back 4 days after sending the email. Thanks MSE :T