Experian CreditExpert reclaiming article

Debt-Suck-You-Dry · 17 October 2015 at 10:46AM

Having read the article about the fraud protection I used the free Resolver site to send them an email (first having to ring them up and get my account number as I had cancelled Experian some time ago).

Anyway I had a £225 cheque arrive in the mail this morning.

Thank you MoneySavingExpert.

Donnamw · 19 October 2015 at 9:53PM

I sent an official complaint to experian and got turned down, will be looking to taking it further

nadeod · 21 October 2015 at 4:27PM

After seeing this post I decided to try the process through Resolver. I was unaware of the "optional" cost on my subscription and would have opted-out. I applied a week ago and today got an email saying a refund of £205 has been given to me as goodwill rather than an admittance of fault.

Thank you MSE!

farmerswife1970 · 22 October 2015 at 12:25PM

Hi,

I just want to thank you for the advice regarding Experian and fraud insurance. Using the Resolver complaints tool that you suggested I sent a complaint using your templates on 15th October and have just received a response letting me know that I will be getting £173 refunded to my account. as a gesture of goodwill.

I've never had the courage to do anything like this before and was worried, but thanks to your simple tool it was easy and fuss free.

Thanks again.

Raniator · 30 October 2015 at 12:02PM

I had an account with Experian CreditExpert up until a year or two ago so I used the Resolver online tool to submit a complaint.

A week later a got a letter through the post with a cheque for £57.45 along with a letter saying "...even though we aren't going to uphold your complaint, we are offering you £50 as a refund plus interest as a gesture of goodwill" (words to that effect anyway).

Well happy with that – literally 'money for nothing'! :T

Cheers Martin :money: that's a few more Christmas presents sorted! :beer:

lbt01 · 2 November 2015 at 9:40AM

I also used Resolver for this just the other week, and I received a cheque in the post within a week - GBP205 as a gesture of goodwill … thanks MSE!

ancutza4 · 12 November 2015 at 11:18AM

Hi. Just wanted to say a big thank you. I've e-mailed Experian the template letter last week. Today I got a refund of £166. Quite happy!

rkenny666 · 18 November 2015 at 6:43PM

Sent the template email through resolver 10 days ago not had a reply yet how long roughly did it take you guys to hear back?

thanks

jacko1889 · 15 December 2015 at 2:01PM

I used the extremely easy tool and got £167 within 10 days of filling it out, I wasn't even aware the price hike was due to insurance things, when will these companies learn