John Lewis - sudden rise in sofa cost do I have a case?

georgiestar

I am embroiled in a debate with John Lewis regarding a sudden and dramatic increase in a sofa from their own brand range. Do I have a case?

Two weeks ago I visited a JL store and choose a sofa that I wanted to purchase for my new home. The sofa was priced at £1500 (I have a photo of the sofa with price to confirm and a leaflet with price details to prove this cost point). On the advice of a member of staff I did not purchase in store as given lead times I was told it would be best to order online to time with my move in date (October move date with a 8 week lead time).

On this advice I have now gone online to make my order but the price of the sofa has increased to £2195. After speaking with customer service it was confirmed this rise was made on 2/8/14.

In a follow up email JL could give me no explanation for this rise, refused to accept my argument that I should have been informed in store that prices were subject to change.

Do I have a case to make that I should be able to purchase at the £1500 price point, that I was given bad advice in store that has potentially cost £695 and that they should be able to tell mehow they justify this price rise?
Thanks in advance ☺

visidigi

Its obvious prices are subject to change, that happens everywhere in retail. You have no case because you could have bought and asked JL for a delivery time that was convenient if they are/were able of doing so.

They don't have to justify a cost increase do you, in the same way they don't have to sell to you. JL have done nothing wrong here...

Unfortunately life has a really bad habit of never making it easy when you're moving.

neilmcl

georgiestar wrote: »

Do I have a case to make that I should be able to purchase at the £1500 price point, that I was given bad advice in store that has potentially cost £695 and that they should be able to tell mehow they justify this price rise?
Thanks in advance ☺

You weren't given bad advice and they don't have to justify anything to you. Prices go up and down, it's a fact of retail life.

marcarm

The member of staff would probably not even known there was an imminent price rise so would have been unable to let you know.

frugal_mike

Why would they have to justify the price rise to you? You don't have a contract with them so they don't owe you anything.

whitewing

If I were the OP, I would be fed up that the price had changed so much if it weren't on sale with a sale end date.

I wouldn't buy it at the higher price.

photome

OP

you have 2 options buy it at the higher price or go elsewhere.

why do you think a retailer should inform you that prices are subject to change? do you think that prices always remain the same? and why should they justify to you a price increase?

stevemLS

Why? Just why?

Zandoni

They may have increased the price so they can lower it later. If you can wait a while.

mattyprice4004

Retailers can increase prices as they see fit, or we'd still be paying a penny for a loaf of bread.
You have no case.

bod1467

This thread has been trimmed again, including my previous comment saying the same.