dell refusing to fix pc

redux

Andy_Buckley wrote: »

A customer should not have to provide anything unless it was agreed when you purchased the warranty I agreed to no such terms nowhere in dells terms and conditions does it state anything about environment tables tools for techs so why say that's the reason we cant fix a pc at your home as per contract.
ludicrous

It probably also does not mention that they expect to be working indoors, but that doesn't mean it would be worth asking them to sit out on the pavement in the rain.

unholyangel

halibut2209 wrote: »

It's not a laptop

Ah apologies, I see it was another poster who mentioned having laptops fixed in their office. Makes it even more of a mystery imo as to why there are no flat surfaces then.

Let me rephrase the question.....OP.....what do you have your tower/monitor/keyboard etc sat on at the moment when you use them?

gik

unholyangel wrote: »

Ah apologies, I see it was another poster who mentioned having laptops fixed in their office. Makes it even more of a mystery imo as to why there are no flat surfaces then.

Let me rephrase the question.....OP.....what do you have your tower/monitor/keyboard etc sat on at the moment when you use them?

The devil's in the detail...? But hey there YOU go...nobody else did. No Shaun this time?

unholyangel

gik wrote: »

The devil's in the detail...? But hey there YOU go...nobody else did. No Shaun this time?

Is it my posts you're fascinated with, or me personally? Like I replied to you previously, stop being ridiculous.

neilmcl

gik wrote: »

The devil's in the detail...? But hey there YOU go...nobody else did. No Shaun this time?

Are you contributing to this thread at all or merely here to make snide remarks to other posters.

stevemLS

Is this perhaps the plan you bought: http://www.dell.com/downloads/global/services/sd/pps-uk-irl-service-description-010812.pdf

If so, see Customer Responsibilities.

That might just cover it.

If the attitude you have being displaying on here is representative of that which Dell have been pleasured with, that might explain a modicum of reluctance. (Not sure if I am allowed to say this but you seem to be behaving like a bit of a knob).

halibut2209

You can't call people that. However, there's nothing wrong with quoting people

Andy_Buckley wrote: »

I really need help

Nilrem

I sort of always assumed that if you had someone (a professional) out to your house to fix a PC you would allow for a desk or table for them to work on.

I can think of all sorts of reasons for professionals not working on the floor, starting with health and safety/good practice for the health of the tech*, to the fact that parts are much more vulnerable when on the floor to accidental damage, to the the fact that if you're working on the floor there is no guarantee when you arrive you'll have the room to move, to the potential issue with pets at the property.

A kitchen counter/worktop, dining table, office desk are all that is really required, and I don't think I've been in many/any houses where such a surface is not available.

I don't think they're expecting an antistatic, ergonomically approved H&S checked computer assembly station, just a worktop/desk to sit the machine on whilst it's being looked at.


*I've had to fix PC's on the floor, and it's not fun, it's not comfortable (typically I find after about 20 minutes my back is sore and i'm hunched directly over the case to take stuff in/out as opposed to leaning over/sitting down when it's on a table) and it tends to be much slower than if they're at a proper working height.

stevemLS

halibut2209 wrote: »

You can't call people that. However, there's nothing wrong with quoting people

Opops, sorry then:rotfl: