Abandoned by thompsons last day of honeymoon

wallbash

and I get the impression not all the facts are known here and there's a bit of a compensation claim going on.

Only a 'bit' ?? I think you are being diplomatic.

maman

Deleted_User wrote: »

First up, and this is purely a subjective opinion,I wouldn't leave my wife and sick child behind in these circumstances - especially if she didn't have the wherewithal to cope with only four days without any luggage.
Surely people take credit cards and extra cash with them on holiday to cope with any unforeseen circumstances ?
I'd also be surprised if a reputable holiday company and an insurance company would wash their hands of a client in these circumstances - the reps may have been busy on changeover day and instant solutions can't always be found but still I can't believe they " abandoned " them.
Flying back out with spare clothes for a baby just sounds bizarre - likewise an insurance company saying the family has to split up and not be accommodated together while there's a problem.
Once all the so-called hygiene problems that were only just noticed by his wife after the incident are thrown in and I get the impression not all the facts are known here and there's a bit of a compensation claim going on.
However, it doesn't surprise me that we have formed a society where entitlement seems to be the norm and at the first sign of a problem it's someone else's duty to sort it out - I was returning from an airport in Spain last year on a flight delayed by 3-4 hours and couldn't believe a couple were demanding help from the airline because they had no money to buy drinks for their kids. literally they'd spent every last penny on them before boarding the coach to the airport.
Mind you,they were from Liverpool.

I know of two families that this happened to. One parent only was accommodated with the child: one a broken bone from skiing, the other appendicitis. Fortunately n both the cases, the parent that stayed was level headed and sensible. the one that came home alone, although perhaps emotionally would have preferred to stay, had to get back to work etc anyway.


I wonder if your reference to 'wherewithal' is financial or otherwise?;)

melb

some of the comments on here are unbelievable. Some of the most ridiculous come from those who haven't actually bothered to read the full details before they have gone into full vitriol. For example it was explained quite clearly that the cases were checked in before the doctor's visit.
A toddler with an acute ear infection is no fun at the best of times, as to the idiot who sends out for a full range of Hermes to be brought to their suite for them to choose something for the Ambassador's dinner invite - don't make me laugh.
The holiday rep washed his/her hands of them we are told. Par for the course. Most are only interested on the first day when they're trying to sell you their trips. You try asking them where the nearest bus-stop is and you get ignored.
Well done Hollydays for trying to put some semblance of reality to what it's like to be abroad with a child screaming out in pain as anyone who has had even mild earache will have experienced but I think the majority of people answering on here are too old or addled to remember having small children.
Also it's quite common practice for only one parent to be able to stay with a sick child and as for the rep sayng the holiday was over that is just ridiculous

wallbash

The holiday rep washed his/her hands of them we are told. Par for the course. Most are only interested on the first day when they're trying to sell you their trips. You try asking them where the nearest bus-stop is and you get ignored.

Have always had the highest standard from all my holiday reps for the whole of the holiday, so I suggest it is you who is the problem with communication.

melb

only speaking about other friends' experiences and a couple of my own when I was a teenager. Haven't been on a package myself for many a year as I prefer to book independently.

DomRavioli

melb wrote: »

some of the comments on here are unbelievable. Some of the most ridiculous come from those who haven't actually bothered to read the full details before they have gone into full vitriol. For example it was explained quite clearly that the cases were checked in before the doctor's visit.
A toddler with an acute ear infection is no fun at the best of times, as to the idiot who sends out for a full range of Hermes to be brought to their suite for them to choose something for the Ambassador's dinner invite - don't make me laugh.
The holiday rep washed his/her hands of them we are told. Par for the course. Most are only interested on the first day when they're trying to sell you their trips. You try asking them where the nearest bus-stop is and you get ignored.
Well done Hollydays for trying to put some semblance of reality to what it's like to be abroad with a child screaming out in pain as anyone who has had even mild earache will have experienced but I think the majority of people answering on here are too old or addled to remember having small children.
Also it's quite common practice for only one parent to be able to stay with a sick child and as for the rep sayng the holiday was over that is just ridiculous

Just as a reply, if a child was "acutely unwell" with any form of infection, surely they would have been in hospital with either antibiotics or antivirals and fluids - if that was my child, they would have been in a hospital, and every hospital I have known has let one parent stay with the child (this might not be the case everywhere but I'm sure in the circumstances they would have made an exception), but there is no mention of the child going to hospital for treatment, only that a doctor came out.

In my opinion, the OP's son did a headless chicken, didn't sort anything out correctly with the insurance company, left his wife and child without essentials (surely the OP's son would have checked that they had something to wear and food/nappies for the child BEFORE they got on the plane), and when they realised the mess, they did another headless chicken impression and jumped on a plane back.

Thomson isn't at fault; they provided the holiday as described from what I can see. Illness of any kind is covered under travel insurance, and it is up to the family to make sure they read the policy documents, and make sure they understand what they can and can't claim for. Surely with a small child they would have printed off the bits and bobs that come with it - that is what someone with common sense would have done.

And yes, if they would have read their insurance policy, only one parent/guardian/carer is usually allowed to stay on with the child if the illness overextends the holiday period.

OP, you don't have much of a leg to stand on; I can't see how this could be compensated for, as it is your son's inability to co-ordinate or read the policy document and contact the insurers regarding that.

hollydays

DomRavioli wrote: »

Just as a reply, if a child was "acutely unwell" with any form of infection, surely they would have been in hospital with either antibiotics or antivirals and fluids - if that was my child, they would have been in a hospital, and every hospital I have known has let one parent stay with the child (this might not be the case everywhere but I'm sure in the circumstances they would have made an exception), but there is no mention of the child going to hospital for treatment, only that a doctor came out.

In my opinion, the OP's son did a headless chicken, didn't sort anything out correctly with the insurance company, left his wife and child without essentials (surely the OP's son would have checked that they had something to wear and food/nappies for the child BEFORE they got on the plane), and when they realised the mess, they did another headless chicken impression and jumped on a plane back.

Thomson isn't at fault; they provided the holiday as described from what I can see. Illness of any kind is covered under travel insurance, and it is up to the family to make sure they read the policy documents, and make sure they understand what they can and can't claim for. Surely with a small child they would have printed off the bits and bobs that come with it - that is what someone with common sense would have done.

And yes, if they would have read their insurance policy, only one parent/guardian/carer is usually allowed to stay on with the child if the illness overextends the holiday period.

OP, you don't have much of a leg to stand on; I can't see how this could be compensated for, as it is your son's inability to co-ordinate or read the policy document and contact the insurers regarding that.

Love all the medical professionals on here!
Treatment for an acute ear infection is to let it settle - it will after a few days( but flying clearly not recommended). Who rushes their child to hospital for an ear infection.
I remember my son suffered a lot with ear infections when a young child. I remember he was in a lot of pain.

GwylimT

hollydays wrote: »

Love all the medical professionals on here!
Treatment for an acute ear infection is to let it settle - it will after a few days( but flying clearly not recommended). Who rushes their child to hospital for an ear infection.
I remember my son suffered a lot with ear infections when a young child. I remember he was in a lot of pain.

My parents had a similar view, as a result I'm almost completely deaf in my right ear, acute ear infections shouldn't be left, self management is only advised for mild ear infections.

hollydays

GwylimT wrote: »

My parents had a similar view, as a result I'm almost completely deaf in my right ear, acute ear infections shouldn't be left, self management is only advised for mild ear infections.

Eh-they called the doctor-I was referring to the op, as I did with my own son.
Who mentioned self management?

cubegame

The main thing which doesn't add up with this story is that there is no airline in the world which would allow a passengers suitcase to travel without the passenger.