EE/Orange/T-Mobile - Reclaim ALL price rises AND cancel contract re T&C change

MrJester

Mikmonken wrote: »

Nope EE have referred you to CISAS, the email that you have you will attached as evidence you've been referred to CISAS and that is all you need, you can do straight away you don't need to wait 8 weeks.

and I dont need a deadlock reference?
and can you assist me in being clear which statement I am supposed to use for the 750 words to CISAS? There's a lot of info and its not the easiest to read through with lots of 'spare to edit' posts breaking it all up.. as well as what I put in what I want the company to do :S

Mikmonken

You don't need a deadlock reference.

This is very confusing as there are a number of posts that have been deleted from the front page.

if you go here - http://fightmobileincreases.com/fight-ee/complete-camapaign-against-ee/ under the ******** you'll see EE Complete CISAS case Finalv1 this has the info you need. page 1 and 2 go into the 750 words.

Separate out Appendix 1 and Appendix 2 and save you emails (all the emails you've sent and received from to EE as well as chases) as Appendix 2.2

RC - can you re upload the documents, i also note th link to the other forums has gone now as well... (or is it just my browser not showing things up?

MrJester

Mikmonken wrote: »

You don't need a deadlock reference.

This is very confusing as there are a number of posts that have been deleted from the front page.

if you go here - http://fightmobileincreases.com/fight-ee/complete-camapaign-against-ee/ under the ******** you'll see EE Complete CISAS case Finalv1 this has the info you need. page 1 and 2 go into the 750 words.

Separate out Appendix 1 and Appendix 2 and save you emails (all the emails you've sent and received from to EE as well as chases) as Appendix 2.2

RC - can you re upload the documents, i also note th link to the other forums has gone now as well... (or is it just my browser not showing things up?

Thanks going to look this over when I get home :cool:

MrJester

OK I'm just going through it now, getting the hang of it. In a part where in red it mentions I ask the adjudicator to consider the plan's name was "insert here" (basically), for that I checked my bills and its still called 4GEE £36 plan, and with the cost of the plan plus the VAT it comes to £36.96. So I think I will keep that part yes? (inserted the exact name of the plan "4GEE £36 plan 1.5GB - 24M")

MrJester

Mikmonken wrote: »

You don't need a deadlock reference.

This is very confusing as there are a number of posts that have been deleted from the front page.

if you go here - http://fightmobileincreases.com/fight-ee/complete-camapaign-against-ee/ under the ******** you'll see EE Complete CISAS case Finalv1 this has the info you need. page 1 and 2 go into the 750 words.

Separate out Appendix 1 and Appendix 2 and save you emails (all the emails you've sent and received from to EE as well as chases) as Appendix 2.2

RC - can you re upload the documents, i also note th link to the other forums has gone now as well... (or is it just my browser not showing things up?

By the way from the first email I used it would mean that the appendixes are within the same emails. So the price refund and penalty free request are all in the same email and the correspondence also, so they are all essentially the same appendix. So my mention of the appendix is going to look like this:
"Details of the refund request are at appendix 1.1
Correspondence is in relation to this is at Appendix 1.1 to 1.5
Details of the Penalty Free cancellation request are at Appendix 1.2
Correspondence is in relation to this is at Appendix 1.1 to 1.5"

1.1 is my first email to them, in between me chasing them, and 1.5 is their response and mention of CISAS.
I hope I've got that right?

Mikmonken

That'll be fine, you might want to make a mention that 1.5 is also the email referring to CISAS.

Just to pre worn you and I hope I'm wrong but there is a possibility CISAS will reject your claim for the same reason they have cancelled ours, but like ours they have no reason to do this and in your case this is the first time your been to CISAS so they cannot do this. If that happens we'll help with a follow up to CISAS and OFCOM if needed.

You'll get a respond almost immediately from CISAS in an automated form and then probably in a weeks time a PDF letter from CISAS saying it's been passed to ee or not accepted.

MrJester

Mikmonken wrote: »

That'll be fine, you might want to make a mention that 1.5 is also the email referring to CISAS.

Just to pre worn you and I hope I'm wrong but there is a possibility CISAS will reject your claim for the same reason they have cancelled ours, but like ours they have no reason to do this and in your case this is the first time your been to CISAS so they cannot do this. If that happens we'll help with a follow up to CISAS and OFCOM if needed.

You'll get a respond almost immediately from CISAS in an automated form and then probably in a weeks time a PDF letter from CISAS saying it's been passed to ee or not accepted.

Thanks. No worries worth a bit of effort to try.
One more thing, should I put I want a £100 of moneys? Cause I don't know what to put in the box for the reason WHY I think i should get the money

EDIT: I just left that part out. You receive the email from CISAS immediately then you just reply and attach the evidence, so pretty much done now. Just to wait until I get an update from them. Will let you know, thanks for your help thus far

Mikmonken

You need that to justify your claim for compensation just put in £50 for stress and anguish caused for claim 1 and £50 stress and anguish claim 2

Or something along those lines, I can't find what I posted exactly but it's probably around page 3

RandomCurve

Mikmonken wrote: »

You don't need a deadlock reference.

This is very confusing as there are a number of posts that have been deleted from the front page.

if you go here - http://fightmobileincreases.com/fight-ee/complete-camapaign-against-ee/ under the ******** you'll see EE Complete CISAS case Finalv1 this has the info you need. page 1 and 2 go into the 750 words.

Separate out Appendix 1 and Appendix 2 and save you emails (all the emails you've sent and received from to EE as well as chases) as Appendix 2.2

RC - can you re upload the documents, i also note th link to the other forums has gone now as well... (or is it just my browser not showing things up?

Not sure what is happening with first 2 pages of posts. I noticed a while back they were out of sequence, so I tided them all up, then they all went out of sequence again - I have contacted MSE twice, but they do not seem to have corrected the problem (they said they would). All of the post are still there but they seem to be spread randomly (how poetic) over pages 1 and 2!


In the meantime all of the templates are on the FightmobileIncreares.com site.

RandomCurve

jocklatic wrote: »

Sent off the 2 emails most people have been sending & got a swift reply -

We are currently looking into this & will get back to you as soon as possible. Has anyone else had a reply? I guess it will be the usual BS with similar outcome, siding with both CISAS & their relatives EE!!!

Interesting - they never sent me the above