EE/Orange/T-Mobile - Reclaim ALL price rises AND cancel contract re T&C change

nsabournemouth

Go get em people!

Mikmonken

RC - my EE account number now is different to the Orange account number I had back in 2010 and on my letter, but other than upgrades and a Port to EE i have in effect been with EE since then, does that matter?

Irreverent

It's taken me a couple or three weeks to pick up on this off shoot of the first thread, but have now sent off the first email. Fingers crossed and thanks again.

EFC_1878

Got my reply. Not the CISAS one that the others seemed to get. Any ideas, RandomCurve?

Case Reference: XXXXXXX
Account Number: XXXXXXXXX

Dear Mr,

Thank you for your email dated 10 August 2014, addressed to Olaf Swantee, Chief Executive Officer, EE. Olaf has asked me to reply and keep him updated on my outcome.

I am sorry you are unhappy with the recent Price Increase. As a company we are committed to offering the best value for service which is why we have kept the increase to a minimum. The increase is a result of the rising costs to our business and is in line with the Retail Price Index (RPI), which is a measure of inflation.

The Office for National Statistics published its official rate of RPI on the 25th March. The official measure of RPI for this period is 2.7%. We contacted customers between the 5th and the 14th April in order to give 30 days' notice of the effective date, which was 28th May.

We are obliged, as are all UK operators, to abide by General Condition 9.6 of the Ofcom. This condition sets out what we must do if a change is of material detriment to a customer, which is to provide 30 days' notice and allow a customer to end their agreement free of charge. When the changes are not of material detriment, the customer does not have the right to end their agreement. In the case of this price increase, the change is not of material detriment to customers.

The increase is in line with the Terms and Conditions of your contract specifically clause 7.1.4. As the increase is less than RPI should you wish to close the account early in accordance with clause 7.2.3.3 you would be subject to an early termination fee.

I trust my response clarifies EE's position in relation to this matter.


Yours sincerely



Jim Phillips
Executive Office, EE


NOTICE AND DISCLAIMER
This e-mail (including any attachments) is intended for the above-named person(s). If you are not the intended recipient, notify the sender immediately, delete this email from your system and do not disclose or use for any purpose.

We may monitor all incoming and outgoing emails in line with current legislation. We have taken steps to ensure that this email and attachments are free from any virus, but it remains your responsibility to ensure that viruses do not adversely affect you.

EE Limited
Registered in England and Wales
Company Registered Number: 02382161
Registered Office Address: Trident Place, Mosquito Way, Hatfield, Hertfordshire, AL10 9BW

Mikmonken

EFC_1878 wrote: »

Got my reply. Not the CISAS one that the others seemed to get. Any ideas, RandomCurve?

Did you send this email Post 4?

They've clearly sent you a generic price rise email from the prise rise forum, which is what they have done to the rest of us, yours just has more info about the price rise.

You will need to follow up this email though, as you have not been referred to CISAS and will need to get this referral to undertake the next stage. something along the lines of...

Dear Mr Swantee,

thank you for your email of the XXX from Jim Phillips, however unfortunately you seem to have failed to address either of the points raised in my email of the 10th August 2014.

I am aware that over recent months there have been a number of claims against EE regarding price rise increase, however on reading my original email, attached for ease of reference, you will note that the 2 points raised in my original email are not the questions to the answer you replied.

I trust having the opportunity to review my original email you will accept agree to honour the requests laid out.

I wait in anticipation to your response.

Kind regards

Mr xxx

or to something of that effect, you never go you might get lucky and get what you ask for :rotfl:

EFC_1878

Yes, that's the email I sent.

Okay, I'll give yours a go and see if I progress at all. Thanks!

RandomCurve

The CISAS case is posted!


See post #6 and #7 for some background and "how to" instructions.


The case itself spans 8 posts #8 to #15.


I will put a word version on the FightMobileIncreases,com website.
http://fightmobileincreases.com/fight-ee/complete-camapaign-against-ee/


Thanks to Mikmonken fro proof reading and some sensible suggestions.

makemdano

I upgraded last month but they are charging me £5 a month more than the contract agreement. Technically this could be construed as an unnotified price rise. Can I pursue the penalty free exit I wonder?
The contract was hand written (I have a copy ) so it looks like something has gone wrong with the transcription

Mikmonken

makemdano wrote: »

I upgraded last month but they are charging me £5 a month more than the contract agreement. Technically this could be construed as an unnotified price rise. Can I pursue the penalty free exit I wonder?
The contract was hand written (I have a copy ) so it looks like something has gone wrong with the transcription

I'm not sure as the price rise was effective in May so the timescales don't stack up ie your upgrade was after the price rise. You could however phone up and complain? See where that gets you, and if that gets you know where scan in your letter a copy of your most recent bill send to ee exec office and ask them to explain.

Mikmonken

RandomCurve wrote: »

The CISAS case is posted!


See post #6 and #7 for some background and "how to" instructions.


The case itself spans 8 posts #8 to #15.


I will put a word version on the FightMobileIncreases,com website.
http://fightmobileincreases.com/fight-ee/complete-camapaign-against-ee/


Thanks to Mikmonken fro proof reading and some sensible suggestions.

Really appreciate this RC I am uploaded and fingers are crossed, I'll keep you posted when I hear back and have a good connection