desperate to leave Eon, but storage heaters/very old meter

catalina66

Hiya :-)

Had a dreadful year with Eon. I was happy with EDF for years before then, and only had to stay with Eon as Tadea said it would be difficult finding other companies that would work with the meter ... very old Restricted Hour Tariff meter (2 standing charges, which EDF had never heard of before) ... and that I may lose my daytime heat hours. Ill health, so I have to be at home full time.

Just called EDF and am monumentally disappointed that I can't go back to them, as they can't work with this meter. They clarified that it's an economy 10 setup, which Eon have never said, and that the meter is listed as 'related mpan' (mpr?)/2 serial numbers. They said trying to get Eon to change it to a standard, so I could be with EDF, would only work out as very expensive, as the meter wouldn't then match with the storage heaters.

Can anybody recommend an energy company that would take on this meter, and who are decent? There are so many companies out there, it's bemusing. My stomach sinks when I think I may be stuck with Eon, so all my fingers are crossed. Would really welcome and appreciate advice.

(Just seen that npower, british gas and scottish power don't support RHT's, but that the SSE group do, depending on post code [Middlesbrough] ... have people had a good experience with SSE?)

Thanks, Cat

Joyful

SSE usually come high in the customer service ratings. I have never used them myself but why not give them a call and check it out.

macman

If you need to stay on E10, then you are stuck with the relatively small no. of providers who will support E10 metering.
If not, change the meter and then you can pick the supplier you want. But your need for cheaper rate daytime hours seems to rule out any other system, such as E7.
But firstly you need to establish exactly what metering you have and understand it.

luvchocolate

Hi I am e 7 and moved from n power to sse their customer service is really good and they refunded my surplus money in 3 days....no complaints at all

catalina66

Joyful wrote: »

SSE usually come high in the customer service ratings. I have never used them myself but why not give them a call and check it out.

Thanks Joyful :-) Will check them out, and thanks for info about them. :beer:

catalina66

macman wrote: »

If you need to stay on E10, then you are stuck with the relatively small no. of providers who will support E10 metering.
If not, change the meter and then you can pick the supplier you want. But your need for cheaper rate daytime hours seems to rule out any other system, such as E7.
But firstly you need to establish exactly what metering you have and understand it.

Thanks macman :-) It's a very old complex RHT meter. When I called EDF enquiring about if it was possible to go back to them, both people said it sounded like E10, but they couldn't work with that meter unfortunately. All Eon said was that I'm on the energyplan tariff at lowest rate, no details, but it does seem like E10. If I ask Eon to change it to an E7, the daytime hours would go, but am so fed up with Eon that's it's increasingly feeling like it might be worth going over to E7 (have an oil-filled radiator plus good insulation), just so I can be with a good company, and hopefully save a bit of money. Would certainly be nice to get rid of the double standing charge! EDF said they'd never ever heard of anything like that.

catalina66

luvchocolate wrote: »

Hi I am e 7 and moved from n power to sse their customer service is really good and they refunded my surplus money in 3 days....no complaints at all

Thanks luvchocolate :-) Really appreciate your feedback about SSE. Will definitely enquire with them tomorrow. Glad your experience is good with them; makes a huge difference, I'm sure.

macman

catalina66 wrote: »

Thanks macman :-) It's a very old complex RHT meter. When I called EDF enquiring about if it was possible to go back to them, both people said it sounded like E10, but they couldn't work with that meter unfortunately. All Eon said was that I'm on the energyplan tariff at lowest rate, no details, but it does seem like E10. If I ask Eon to change it to an E7, the daytime hours would go, but am so fed up with Eon that's it's increasingly feeling like it might be worth going over to E7 (have an oil-filled radiator plus good insulation), just so I can be with a good company, and hopefully save a bit of money. Would certainly be nice to get rid of the double standing charge! EDF said they'd never ever heard of anything like that.

But there is no point in having E7 with oil filled rads-they run in peak rate hours so need to be on a single rate tariff. On E10 the only time to use them would be during the 3 daylight cheap rate hours.

Aquamania

catalina66 wrote: »

Hiya :-)

Had a dreadful year with Eon. I was happy with EDF for years before then, and only had to stay with Eon as Tadea said it would be difficult finding other companies that would work with the meter ... very old Restricted Hour Tariff meter (2 standing charges, which EDF had never heard of before) ... and that I may lose my daytime heat hours. Ill health, so I have to be at home full time.

Just called EDF and am monumentally disappointed that I can't go back to them, as they can't work with this meter. They clarified that it's an economy 10 setup, which Eon have never said, and that the meter is listed as 'related mpan' (mpr?)/2 serial numbers. They said trying to get Eon to change it to a standard, so I could be with EDF, would only work out as very expensive, as the meter wouldn't then match with the storage heaters.

Can anybody recommend an energy company that would take on this meter, and who are decent? There are so many companies out there, it's bemusing. My stomach sinks when I think I may be stuck with Eon, so all my fingers are crossed. Would really welcome and appreciate advice.

(Just seen that npower, british gas and scottish power don't support RHT's, but that the SSE group do, depending on post code [Middlesbrough] ... have people had a good experience with SSE?)

Thanks, Cat

My advice would be to not even contemplate a change of supplier with such a RHT tariff.

Work through any issues with Eon, and ask the ombudsman to assist if necessary.

Other opitions are either:

1. Change your metering system and install new appliances to suit

or

2. Move

E.ON_Company_Representative:_Helena

Good morning catalina66

I'm sorry you feel you're having such a bad time with us at the moment.

I can see you've spoken to Malc recently and also last year regarding your meter, all of the info is on your previous thread https://forums.moneysavingexpert.com/discussion/4832096

I do understand it's difficult to change supplier with this sort of metering set up and the best thing to do is to ring them and ask if they can support it.

I think it has been mentioned before about changing the meter to something more conventional, so you have the full choice of tariffs and suppliers.

You'd need an independent electrician to check the wiring etc, to see if this would be possible.

Do you have an online account? If not it may be a good idea to register, you'll then be able to see the name of your tariff, unit prices, usage etc. Although this will also be on your paper bill.

As Malc says, we're here to help you, so please just let us know.

Helena

Bark01

It doesn’t sound like you are on a E10 tariff at all, in fact your other thread states it’s a Restricted Heat Tariff. And the EON REP has confirmed this. Most suppliers support standard e10, but I doubt many will support RHT. However it may be a combination meter where you have one MPAN that is E10 and one MPAN that is RHT.

If the 2 MAPNS are related (you’ll need to ask your supplier) or if there is only one physical meter then you will need to find a supplier who supports the total set up and is willing to take both MPANs. It’s unlikely there will be any and if they do it might be called something different.

If you have 2 separate meters and they are not related you may be able to switch the e10 part on its own (if it is E10 + RHT?), this doesn’t sound very likely though.

If you can get your supplier to tell you the SSC and TPR numbers for your meter type, you may have more luck asking suppliers if they support the SSC/TPR combination rather than the meter name. SSC and TPR knowledge maybe a bit beyond the average call centre staffs knowledge though. I would ring up each supplier a few times to make sure your not being denied a switch based on a knowledge gap in the person you speak to. The other thread suggested you were in the Northern area (North East), if that’s the case your best bet would be your local supplier – npower.