desperate to leave Eon, but storage heaters/very old meter

catalina66

macman wrote: »

But there is no point in having E7 with oil filled rads-they run in peak rate hours so need to be on a single rate tariff. On E10 the only time to use them would be during the 3 daylight cheap rate hours.

Thanks macman :-) Is all so complicated, and I can see you're right about not being able to use the OFR during the day if on E7, that E7 isn't a good option.

catalina66

Aquamania wrote: »

My advice would be to not even contemplate a change of supplier with such a RHT tariff.

Work through any issues with Eon, and ask the ombudsman to assist if necessary.

Other opitions are either:

1. Change your metering system and install new appliances to suit

or

2. Move

Thanks Aquamania :-) Got my fingers crossed about SSE (about to call them). Can't stand Eon any more, don't trust them, but the ombudsman, at least in the short term, sounds a great idea. Have definitely thought about moving. At least life would be easier (in the lead up to possibly moving) if it was possible to be with SSE and they were reliable and pleasant.

catalina66

E.ON_Company_Representative:_Helena wrote: »

Good morning catalina66

I'm sorry you feel you're having such a bad time with us at the moment.

I can see you've spoken to Malc recently and also last year regarding your meter, all of the info is on your previous thread https://forums.moneysavingexpert.com/discussion/4832096

I do understand it's difficult to change supplier with this sort of metering set up and the best thing to do is to ring them and ask if they can support it.

I think it has been mentioned before about changing the meter to something more conventional, so you have the full choice of tariffs and suppliers.

You'd need an independent electrician to check the wiring etc, to see if this would be possible.

Do you have an online account? If not it may be a good idea to register, you'll then be able to see the name of your tariff, unit prices, usage etc. Although this will also be on your paper bill.

As Malc says, we're here to help you, so please just let us know.

Helena

I don't feel I'm having a bad time with Eon; I am having a bad time. I don't get why previous threads keep being quoted at me, when the result has been such a constantly bad experience and I'm no further forward ... things are actually far worse, and nothing is done to directly sort any problems. How does an energy company just forget someone exists, leaving it to the customer to chase everything up, with clearly no responsibility being taken at all, no apology and no interest? My other recent thread didn't even receive any further replies from Malc, when I said I couldn't believe Eon were recommending I pay 100's to get the meter moved, rather than the Priority Services Register be followed through by Eon doing the meter readings. I can't trust Eon, also due to being overcharged, which would have continued without Tadea becoming involved.

I presume the housing association would need to be involved regarding electrical checks, and many others change similar meters, and suppliers, without problem, so I'm sure it will be possible if needed.

I have an online account, know the name of the tariff and unit prices etc. That still doesn't change that Eon are doing nothing right. Didn't even know the Energyplan tariff was Heatwise; only learnt that via uswitch ... two standing charges, two supply numbers, and two sets of meter rates. Unit rate ... Normal 14.207p per kWh. Standing charge daily ... 26.019p per day ... x2. Uswitch refers to Heatwise as an E7 or E10 tariff, but that's never been said to me either. There's a booster, which I never use. Turned off hot water to save money.

Heatwise meters are multi-rate systems and therefore have two supply numbers, one for the cheaper off-peak energy under the Heatwise connection and one for normal supply. Heatwise customers will therefore have two standing charges – one for the Heatwise supply and one for the normal supply – and two sets of unit rates.

Does this mean one of the meters is an E10, with me having some daytime hours at reduced charge? and the other is an RHT meter?

http://www.uswitch.com/gas-electricity/guides/heatwise-meters/

macman

You are doing things back to front. Until you know for sure what sort of metering you have, what is the point of researching alternative suppliers, because very few of them will support your metering?
Post up some pics of your metering and someone might be better able to advise.

catalina66

Bark01 wrote: »

It doesn’t sound like you are on a E10 tariff at all, in fact your other thread states it’s a Restricted Heat Tariff. And the EON REP has confirmed this. Most suppliers support standard e10, but I doubt many will support RHT. However it may be a combination meter where you have one MPAN that is E10 and one MPAN that is RHT.

If the 2 MAPNS are related (you’ll need to ask your supplier) or if there is only one physical meter then you will need to find a supplier who supports the total set up and is willing to take both MPANs. It’s unlikely there will be any and if they do it might be called something different.

If you have 2 separate meters and they are not related you may be able to switch the e10 part on its own (if it is E10 + RHT?), this doesn’t sound very likely though.

If you can get your supplier to tell you the SSC and TPR numbers for your meter type, you may have more luck asking suppliers if they support the SSC/TPR combination rather than the meter name. SSC and TPR knowledge maybe a bit beyond the average call centre staffs knowledge though. I would ring up each supplier a few times to make sure your not being denied a switch based on a knowledge gap in the person you speak to. The other thread suggested you were in the Northern area (North East), if that’s the case your best bet would be your local supplier – npower.

Thanks Bark01 :-) It's all so confusing. EDF had thought it sounded like E10, and I get the daytime hours, so I'm very confused about what the meter/tariff actually is. When I called EDF I'd said it was an RHT double-meter, and they said they couldn't work with it. I understand SSE do, so am about to call them; fingers crossed.

EDF had asked my permission to look up my supply and said there are 2 meters, related mpan, both with their own serial numbers, and I said to them that I get charged two standing charges. The SSC and TPR numbers are what EDF would have been able to see? I don't know if one meter is E10 and one is RHT ... that sounds right to me, as that would explain the daytime hours.

I'll say to SSE now that it's 2 meters, both with serial numbers, Eon say it's all RHT but I get daytime hours so am unsure if it's an E10 and an RHT meter ... thanks for bringing that in, as that could certainly help with sorting things out.

Sounds a good idea to get the SSC and TPR numbers, but I dread calling Eon and wonder if it's at all possible to get through to who would have that information. I think it's Northern Powergrid ... my address is coming up as not existing, on their site, but they would have the SSC and TPR numbers? Great idea about calling up alternative suppliers a few times. :beer:

catalina66

Called SSE ... they looked up the meters on the grid, confirmed they're related meters, and that it's very difficult as I'm not in their area or on their heating system. The lady had seemed to be suggesting it was a remote possibility, at first, that I could go over to them on an E7 tariff, but then was saying it wouldn't financially benefit me. I asked a bit more about any complications about that, when she said it would be complicated to do, and she said that only one meter is tallied when a new supplier applies about a switch (ie both meters not picked up, so that would be difficult for a new supplier to do extra measures for, which I've read many threads saying). She agreed that calling Northern Powergrid might be better, as they could advise about northern suppliers, but my address doesn't exist when I type it in on their site.

catalina66

macman wrote: »

You are doing things back to front. Until you know for sure what sort of metering you have, what is the point of researching alternative suppliers, because very few of them will support your metering?
Post up some pics of your metering and someone might be better able to advise.

https://forums.moneysavingexpert.com/discussion/4832096

Thanks macman :-) Eon said it was RHT, and it's been suggested it's an E10 and an RHT, which makes sense to me, as I have daytime hours of reduced-charge heat. This thread from last November has photos. If suppliers I'm calling are looking up the meters on the grid, are all the meter details there that they need to see? On the other thread, Richie-from-the-Boro said they're 35-year-old Vintage 1993 TSR24 3.36kW, and probably don't have good damper blade closure by now, which I interpret as heat leaking out/costing more.

Bluebirdman_of_Alcathays

What s the problem you're having with e.on? With a set up like yours, resolving this will probably be a lot quicker and easier than trying to change supplier.

catalina66

Bluebirdman_of_Alcathays wrote: »

What s the problem you're having with e.on? With a set up like yours, resolving this will probably be a lot quicker and easier than trying to change supplier.

Thanks Bluebirdman :-) Seen your message just after sending in complaint to Eon, which the info says I have to do before contacting ombudsman. I'd thought Tadea being involved at the end of last year might prevent further issues, but it hasn't, which concerns me. Tadea had said I may find other suppliers wouldn't take me on, or that I could lose the daytime hours of reduced heat, which I'm starting to think might not matter, if I could only be with a provider where I have a good experience. I really regret moving here. If you don't mind, it might be easier if I just quote the complaint:

COMPLAINT (before contacting ombudsman): constant confusion/lack of information about everything, overcharging (until Tadea became involved at the end of last year) but I am still unsure about trusting bills. I pay bills off on time, yet no promised meter reading or bill May 23rd. Zero contact. Been having very difficult time, so only able to recently contact Eon about this. Disgusted that I had to contact them, no apology, just said August 22 is next bill date and someone will turn up at some point to do a meter reading. Never any effort to arrange meter reading appointments if the meter reader doesn't turn up, also, despite PSR promises. No help or clarity about meters I have, what tariff actually is, etc. Patronising and very unhelpful. Rep on MSE suggested I pay 100's to have meter moved, instead of Eon make sure the (PSR) meter reader is arranged and turns up. No response to me asking for a meter reading and bill before August 22, to prevent unfair pressure on me IF a reading/bill is produced on August 22. Just dreadful.


Since sending the complaint, I recall once in the early days a meter reading was arranged and turned up, then there's been a couple of entirely random visits, but every other occasion they didn't turn up, and now it's gone to not even bothering to arrange or come out to do a reading, and no bill. In dismay that I can't rely on the PSR; I get an email saying it's time for me to do my readings, as if I'm not on the PSR list. I was told to ignore the emails, but then nothing happens. Surely I wouldn't be getting these emails if Eon had got it right about putting me on the PSR list.

When meter readers took a reading, they couldn't work out why only 2 numbers could be entered on their device, etc. My own attempts at reading, before apparently being put on the PSR list, were all said to be wrong, and I'm not stupid; I followed the instructions and they said it seems entirely incorrect. Am a very low user, which I suggested might be why the readings seemed wrong ... only used £40 a month gas and electric with EDF before moving here.

catalina66

Just got a few questions I'm still confused about and would be very grateful for any advice about.

Does it look like I have the right metering info? Are suppliers, when looking up the meters on the grid, getting all the info they need? Does it sound like the tariff/two meters are definitely E10 and RHT? What can be done if damper blade closure on heaters is faulty/leaking out heat, and shouldn't heaters be checked ... if so, who should I ask about that?

Will Eon be putting right the error about no May bill by arranging a meter reading and bill now, before the August 22nd bill is supposed to be happening?

Response to complaint says they've passed my complaint on to resolution manager, after having tried to contact me ... I'd stated email contact, not phone, so again it's made out that I'm uncooperative. If nothing works out about Eon, what is the best option? ... meter changed so can go onto any supplier/tariff? and, if so, what would work out best with having storage heaters? I used £40 a month for gas/elec with EDF before moving last July; desperate to sort out something reliable that works and doesn't cost me over twice as much.

Thanks